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Samsung Electronics sets up the world’s first video call on AWS

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The South Korean tech giant, Samsung Electronics, has announced an effective demonstration of what it terms the world’s first video call on the Amazon Web Services (AWS) cloud platform using Mission Critical Push-to-Talk, Data and Video (MCPTX, also known as Mission Critical Communications), the communications functionality designed specifically for first responders. Based on 3GPP Release 14 specifications, this implementation was enabled by the successful onboarding, integration and deployment on AWS cloud. Wonil Roh, Senior Vice President and Head of Product Strategy, Networks Business at Samsung Electronics, said, “This demonstration showcases how Samsung’s Mission Critical Communications solutions can manage public crises and be readily deployed on public cloud platforms. It also enables us to learn and adapt to the evolving needs of service providers and end-users alike. This brings a new level of broad coverage, scalability and reliability to mission critical service deployments, and we look forward to continuing our journey…

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Telstra logo board; Telstra and OneWeb partnership
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Telstra unveils its new customer self-service app, My Telstra

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Telstra, an Australian telecommunications and technology company that offers a full range of communications services, has officially announced the launch of its My Telstra app. The new and improved application provides an easier way to manage Telstra accounts and services, find information, shop and redeem Telstra Plus points. With My Telstra, customers will gain convenient access to billing and technical support, as well as manage their services and payments, get help, check for outages and track orders from their home. In a statement, Telstra said that its app “has been designed with accessibility at the forefront” and is built to be compliant with the Web Content Accessibility Guidelines 2.1. The company plans to update the existing Telstra 24×7 app so users can expect to see it on their phone soon. Customers who have auto-update enabled do not need to take any action – their current Telstra 24×7 app will update to…

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A quick roundup of the news in Telecoms | Week #12

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Work from home: Can the telecoms industry take the strain? Many businesses opt for remote working due to the ongoing coronavirus crisis, and this has led to a dramatic increase in the use of online services. The additional pressure is proving problematic for the telecoms industry in Spain, which has reported a 40 percent increase in data consumption and a 50 percent increase in mobile phone usage. Movistar (Telefonica), Orange, Vodafone, Masmovil, and Euskaltel have issued a joint statement in anticipation of the national lockdown, urging customers to take “intelligent and responsible use of the network and the resources it provides us.” Meanwhile, BT, the UK’s largest telecom provider, said that its network can handle it. Read more at https://tinyurl.com/sm8bms7 Vodafone unveils five-point plan to combat COVID-19 Vodafone has put forward a five-point plan to maintain network services and assist governments across Europe in controlling the outbreak of coronavirus. The five…

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Tel Q Global opts for Cataleya to virtualize its global voice network

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Tel Q Global, a telecom hub for voice and SMS services, has selected Singapore operator Cataleya for its global voice network virtualization. With its superior technology, innovative commercial models and a world-wide footprint, Cataleya will completely virtualize Tel Q Global’s international voice network, resulting in significant cost savings and operational simplicity. According to a statement, Tel Q Global required a switching and BSS service in three global regions to be able to launch their new virtual number services in the shortest possible time. These new solutions include mobile and two-way SMS numbers, and are a highly anticipated addition to the company’s existing portfolio of DID and toll-free numbers. Moreover, the nodes also need to be used as geographic backup sites for each other, should a major disruption occur in any of the hosting centers. Ankit Agarwal, CEO of Tel Q Global, said, “Before we moved to Cataleya, we…

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5G next-gen network: key points to consider

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The next-generation wireless technology for digital cellular networks is steadily gaining traction, with significant implementations under way. All of the major carriers are rolling out their 5G networks, targeting large cities that crave super speeds, virtually lag-free connections, extended coverage and other great benefits that are made available by this advanced technology. 5G has already been launched in many different locations around the world, but it is still considered to be in its initial stages. All of the US carriers have now launched some form of 5G cellular network. But what exactly is 5G, how fast is it compared with 4G, what will it bring to VoIP applications, and what are the benefits and drawbacks of this innovative technology? Let’s take a look at 5G in more detail. What is 5G?   5G stands for fifth-generation cellular wireless and is the next generation of telecom networks that entered the…

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Vonage and Qunifi partner for Microsoft Teams integration

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The leading VoIP and unified communications (UC) services provider Vonage and a cloud-native UC integration management company Qunifi have joined forces to provide a fully integrated Microsoft Teams calling feature for Vonage Business Communications customers. Based in the UK,  Qunifi operates the Call2Teams Microsoft Office 365 voice integration service that connects Microsoft Teams to any PBX or SIP trunk within minutes, enabling businesses to make and receive calls on any device using the Microsoft Teams application. Mark Herbert, Qunifi co-founder and CEO, said, “Customers are excited about using Microsoft Teams as a unified collaboration environment, but up to now, adding the Teams phone calling feature has been perceived as disruptive or costly. We have worked with Vonage to create a simple, per-user add-on to the Vonage Business Communications service, allowing customers to get all the benefits of Microsoft Teams while using the Vonage services they already have.” “Call2Teams is…

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A quick roundup of the news in Telecoms | Week #8

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EU’s new digital strategy targets data-hoarding tech firms The European Commission has proposed its new European digital strategy “Europe Fit for the Digital Age” that puts a target on all the biggest US tech players. It states that a large part of the world’s data is currently owned by a small number of Big Tech firms, which “could reduce the incentives for data-driven businesses to emerge, grow and innovate in the EU today, but numerous opportunities lie ahead.” The new proposals indicate the need to provide “an attractive policy environment”, which means that data can flow throughout the EU while applying data protection values established under the General Data Protection Regulation (GDPR). Read more at https://tinyurl.com/wdb9hee Dell targets telco edge deployments with new server, micro data centre Dell Technologies has introduced new products for telecom operators that are building out edge network deployments. A compact high-performance server, a modular micro…

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DIDWW opens the first telephony museum in the Baltic States

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The highly anticipated DIDWW telephony museum is now open to the general public in the Northern European city of Siauliai, Lithuania. The region’s premiere telephony museum is located in a restored cultural heritage building, a former treasury house (built in 1907-1908), and the project was made possible with the generous support of Lina Zaboras, CEO of DIDWW. Being passionate about telephone communications and guided by a strong vision to present the history of telephony to the general public, DIDWW has cherished the idea of a museum for many years, and this goal has finally come to fruition. Having assembled an extensive collection of exhibits and other artifacts related to the history of telephony in Lithuania and the world, DIDWW has opened this unique museum, featuring innovative, educational and historical exhibits. The museum’s collection is comprised of more than 200 pieces, reflecting over 200 years of telephony history. The…

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A quick roundup of the news in Telecoms | Week #7

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Deutsche Telekom, Telefonica and Orange test blockchain technology Deutsche Telecom is testing a blockchain solution that can be used to generate and sign secure inter-operator roaming discount agreements. T-Mobile US, Telefonica, Orange and the GSMA are collaborating to test the software that will reduce the complexity of the current process, which usually involves drafting, signing and manually implementing the contracts. Deutsche Telecom said that this is the first time operators are able to jointly test blockchain as a solution that also incorporates a corresponding legal framework, governance model, and integration into corporate IT infrastructures. Read more at https://tinyurl.com/rpwsegx The world’s biggest phone show has been canceled due to coronavirus concerns The GSM Association (GSMA) has canceled the world’s largest mobile phone show, Mobile World Congress (MWC), in Barcelona due to concerns related to the growing coronavirus pandemic. The GSMA represents the interests of mobile operators worldwide uniting more than 1,200…

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Dixa’s customer friendship platform secures $36 million in Series B funding

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Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

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