Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
Despite the much-anticipated launch of Apple’s Vision Pro, reports indicate a struggle in sales for the tech giant’s high-priced mixed reality headset. Noted Apple analyst Ming-Chi Kuo recently shared insights on Medium, revealing that Apple has slashed its shipment forecast for the pricey device.
A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.
VTech has entrusted its European subsidiary, Snom Technology, to expand business product sales in Asia-Pacific (APAC). From April 2024 onwards, the German manufacturer will be responsible for all sales of VoIP telephones in the region, with Fabio Albanini, currently Head of International Sales for EMEA, now also in charge of this new area.
The move towards net neutrality took a noteworthy leap after a unanimous vote at the FCC session. This progressive policy asserts an equal playing field for all web content by banning ISPs from blocking or charging premiums for site delivery.
NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.
HMD, the company behind Nokia phones, has unveiled its inaugural lineup of self-branded smartphones known as the Pulse series. This move marks a significant departure for HMD, which initially gained traction by leveraging the trusted Nokia name for its handset operations.
The Snapdragon X Plus is an upgraded version of the Snapdragon X Elite, which debuted in October last year. Many of the touted features remain similar, including claims of exceptional performance, extended battery life, and cutting-edge on-device AI capabilities. Qualcomm asserts that the CPU, GPU, and NPU (Neural Processing Unit) collectively offer superior performance and energy efficiency.
AT&T showcased robust performance in its first-quarter financial report, buoyed by significant mobile customer additions and positive metrics in earnings, cash flow, and spending. Despite a slight decline in headline figures, the telecommunications giant demonstrated resilience amid challenging market conditions.
In a move to advance Open RAN technology, UK-based tech incubator Digital Catapult has introduced outdoor testing facilities through its SONIC (SmartRAN Open Network Interoperability Centre) Labs programme. The initiative aims to provide a real-world environment for firms to explore the practical value of Open RAN applications.
