In a remarkable feat of engineering, Openreach, the UK’s leading digital network provider, is illuminating approximately 60,000 new premises every week, equivalent to the size of Tunbridge Wells in Kent. With a commitment to a £15 billion investment, the company aims to connect 25 million buildings by 2026, with a subsequent target of 30 million by the end of 2030.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
Fanvil’s high-end IP phones, business IP phones, and portable Wi-Fi phones now offer enhanced compatibility with Enreach’s unified communication platform, aiming to improve user experience and enterprise productivity. This collaboration is expected to bring mutual benefits and superior products for both companies’ customers.
Enreach, the UCaaS and CCaaS company supported by the independent investment firm Waterland Private Equity, has rebranded Voiceworks and i4IP, two Dutch indirect cloud communications and IT startups, under one name – Enreach. The new branding strengthens Enreach’s market position in the Netherlands and across Europe, and marks a significant step forward in the group’s integration efforts. Voiceworks and i4IP will continue to deliver future-proof, white label cloud communications and IT solutions under the Enreach brand. DSD, CloudLand and Eazit, all Dutch Enreach enterprises, are now labeled as “part of Enreach.” These name changes will serve to increase Enreach’s brand awareness and reputation in the Netherlands and throughout Europe, as well as aid in the integration of the companies. The rebranding of Enreach provides their partners with benefits and prospects for scaling up and receiving support for prospective worldwide aspirations. Enreach’s large footprint in Europe makes it easier…
BT’s financial report for the first half of 2024 reveals a 3% revenue decline due to the competitive retail market, while profits fell by 10% owing to heightened costs. On a positive note, BT’s fibre network now covers over 16 million UK households, bolstered by the rapid fibre deployment by Openreach.
CityFibre, the UK alternative network provider, urgently seeks external funding to maintain pace against competitors like Openreach. Despite financial challenges, CityFibre reported impressive growth with a revenue surge to £99.67 million in 2023.
BT has launched the GenAI Gateway, an advanced platform designed to integrate large language models (LLMs) into their operations, boosting VoIP solutions. Developed with AWS, this platform centralizes access to AI models from leading providers like Anthropic and Meta, enhancing VoIP service delivery with robust security and flexible AI tools.
Vodafone has faced a major setback as the Advertising Standards Authority (ASA) ordered the discontinuation of three ads deemed misleading. These ads claimed Vodafone offers identical broadband to BT at a lower price, which BT disputed. The ASA upheld BT’s complaint, emphasizing that network performance varies due to different hardware and technology.
The recent partnership between CityFibre and Sky has significant implications for the UK’s broadband market, potentially challenging BT’s dominance. This deal extends Sky’s services, enhancing competition and driving innovation. Industry experts suggest that while BT faces pressure, the partnership signals confidence in the emerging alternative networks.
The wireless telecoms industry experienced growth due to 5G technology. Telstra and Optus will stop pre-installing Google Search as the default on their Android phones. A MedUX report ranked UK fixed broadband providers. The WBBA urges IP network upgrades for 5.5G and 6G services.
