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Broadvoice recognized as a top UCaaS provider by TrustRadius In its Winter 2023 “Best of” awards, TrustRadius named Broadvoice, a provider of hosted voice and unified communications as a service (UCaaS), as one of the top three products for Best Relationship, Best Value for Price and Best Feature Set in the UCaaS category. The awards are based on key data and unbiased user ratings from July 1 to December 31, 2022. The b-hive unified communications technology from Broadvoice offers virtual contact centers, cloud PBX, UC, collaboration tools and the next-generation b-hive Communicator for employees to use in streamlining communications and collaboration capabilities. Read more at: https://tinyurl.com/237r7ms2 Zoho announces their Trident UC platform Trident, a new platform for collaboration, productivity and communication experiences, has been unveiled by Zoho Corporation. Trident provides users with a single platform and lessens tool ambiguity by bringing together mail, messaging, audio/video conversations, calendar, tasks, and more…

Telecom News

Video conferencing giant Zoom cuts back its workforce by 15%

By Aiste Kryzanovske February 9, 2023

Zoom, the video conferencing powerhouse that had explosive growth during the COVID-19 pandemic, has disclosed that 15% of its workforce, or around 1,300 workers, will be let go. The company’s CEO, Eric Yuan, attributed the need to reduce staff expenses to the company’s previously accelerated hiring during the pandemic and the unpredictability of the global economy. The number of staff at Zoom increased by more than 275% between July 2019 and October 2022, reaching 8,422 employees. Many companies and schools depended on Zoom to keep their operations running at the peak of the pandemic; however, with lockdowns becoming rare events and the rise of “Zoom fatigue,” the corporation has struggled to continue its growth. Zoom’s market cap peaked at $150 billion in late 2020, but has since dropped to roughly $24 billion. Yuan acknowledged not devoting enough effort to analyzing the company’s growth and determining if that expansion…

Telecom News

GoTo launches a new solution dubbed GoTo Customer Engagement

By Aiste Kryzanovske February 8, 2023

GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business. By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response. Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…

Telecom News

Google introduces an experimental AI service called Bard

By Aiste Kryzanovske February 7, 2023

Google has announced the development of Bard, an AI-powered conversational service that will compete with OpenAI’s ChatGPT. The technology, dubbed an “experimental conversational AI service,” will respond to users’ inquiries and engage in discussions. The program will first be made accessible to a select number of “trusted testers,” before being freely available in the near future. Google has deep expertise in the sort of AI that powers ChatGPT. However, the business has been more cautious about making its AI technologies accessible to the general public. LaMDA, the language model that supports Bard, has already been made accessible through Google’s AI Test Kitchen program, although it has certain limitations. Tech businesses are generally concerned about the possible backlash against untested AI. Large language models like LaMDA and GPT-3.5 have a history of producing harmful information. With the introduction of Bard, Google has significantly changed its approach to AI…

The golden rules of Internet safety

By Aiste Kryzanovske February 6, 2023

We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing shopping and social networking sites, and trust those sites to keep us and our information secure. You lock the door when you wish to keep your home safe. The same should apply on the Internet, where we can considerably limit our exposure to a variety of hazards by implementing a modest number of Internet safety measures. You know what they say – the Internet is like your front door: a lock doesn’t do much good if you leave the key under the welcome mat. Is it safe to be in the Internet? Learning about cybersecurity and online safety might feel like swimming through a sea of technical jargon. There are several cybersecurity terminologies to be familiar with, but we’ve selected a handful of…

News Roundup

A quick roundup of the news in Telecoms | Week #5

By Aiste Kryzanovske February 3, 2023

BT partners with Kyndryl for cloud migration of legacy mainframe apps BT has collaborated with Kyndryl to migrate its mainframe applications that underpin its legacy copper business and broadband cloud offerings. BT Digital, the division in charge of the company’s digital transformation, estimates that by 2026, the transfer will have reduced mainframe operational costs and energy usage by 70%. This will result in estimated annual savings of $23 million. The company’s cloud move will allow it to serve a smaller number of clients who still utilize their copper network and will enable BT to extract more value from the data housed in its older applications. Read more at: https://tinyurl.com/5t48r8hj Orange and Telenet wholesale deal gives hope of VOO acquisition approval Orange had planned to buy a 75% share in the Belgian operator VOO in 2021, but the company struggled to persuade authorities that the transaction would not hurt competition. A…

Telecom News

DIDWW expands Toll-free virtual number coverage to Moldova, Malaysia and Kenya

By Aiste Kryzanovske February 2, 2023

DIDWW, a leading provider of virtual phone numbers and SIP trunking services to operators and businesses all over the world, has further expanded its toll-free number coverage. Moldova, Malaysia and Kenya have been added to the list of 62 countries where DIDWW customers can use the company’s toll-free DID service and benefit from premium quality cloud communications. Toll-free numbers provide companies with a cost-effective way to extend their reach to customers, as these numbers allow any size businesses to be accessible locally without the callers having to incur high long-distance charges. The powerful DIDWW SIP trunking service offers an extensive global phone number inventory with instantly available toll-free DIDs, including gold and vanity numbers. Delivered over a private, global IP network, this solution ensures a fully-compliant and robust service with virtually unlimited call capacity, flexible SIP trunk settings and premium voice quality. In addition, the DIDWW number porting service allows…

Telecom News

Ringover launches multi-channel prospecting solution Cadence

By Aiste Kryzanovske February 1, 2023

Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation, prospecting process optimization and team performance enhancement. Customers like to be engaged through an increasing variety of communication channels, such as social media and email. In order to achieve this, sales agents must continually look across different channels, making it challenging to manage business processes. Cadence is Ringover’s response to solving this significant issue. Using a simple interface, Cadence completely automates the sales prospecting process. With the help of this application, sales staff can design unique communication sequences for each type of prospect, including calls, emails, SMS messages and LinkedIn messages. This solution entails entering prospect information and determining which channel of communication will be utilized to reach the prospects, and when they will be contacted. This simple, yet efficient…

News Roundup

A quick roundup of the news in Telecoms | Week #4

By Aiste Kryzanovske January 27, 2023

T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…

Telecom News

BT partners with Hiya to protect customers from spam calls

By Aiste Kryzanovske January 25, 2023

As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…