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Five9, a cloud contact center provider, has unveiled new capabilities that assist companies in providing customers with a more engaging and unified experience across digital and voice channels, and between virtual and live agents. At the same time, this updated software maximizes the value of the data collected from the contact centers. Among the newly released features are rich media for digital and audio channels, multi-modal engagement options, language translation in real-time, improved developer tools for Five9 IVA Studio users, and integrated analytics to optimize interactions. These improvements provide businesses with the ability to plan and carry out client journeys that take the most direct and tailored route possible across multiple channels. By taking advantage of the Five9 digital experience powered by Five9 Digital IVA and Five9 Messenger, clients may send and receive digital content such as photographs, documents, videos and audio, as well as use buttons to…

Telecom News

Peraton becomes AWS Premier Tier Services Partner

By Aiste Kryzanovske November 22, 2022

Peraton, a provider of satellite and terrestrial communications, network optimization and managed security services, has been promoted to become a Premier Tier Services Partner in the Amazon Web Services (AWS) Partner Network. This designation honors Peraton’s level of quality and dedication to its customers as the world’s premier mission capability integrator and revolutionary enterprise IT supplier. Peraton is an AWS Managed Service Provider (MSP) Partner, AWS Solution Provider and AWS Partner Network (APN) Member with over 700 AWS certifications. Peraton currently focuses on two service categories and three AWS competencies. With the help of Peraton’s AWS application services, its customers may accelerate their journeys toward digital transformation with the most cutting-edge technology available. The focus of Peraton’s AWS managed services is on the management of a cloud environment that supports the ability to perform work. The three capabilities in which the organization excels are AWS Cloud Migration, AWS DevSecOps…

How to become a Networking Jedi?

By Aiste Kryzanovske November 21, 2022

The idea of networking with and meeting people is not everyone’s cup of tea, especially if you find yourself simultaneously wishing to drown in a vat of chocolate and avoid big crowds. But networking isn’t difficult – it just takes practice to get good at. So how can you become a networking Jedi? There’s a subtle art to networking, and this isn’t something you can learn in an article. However, there are several tips and tricks you can use to up your networking game instantly. In this piece, we take a closer look at the key factors that contribute to becoming a networking pro. What is networking and why is it important? Business networking refers to the practice of developing mutually beneficial relationships with other entrepreneurs and future clients or customers. Networking may help you find employment, attract investors, and even secure clients. This art allows you to tap into…

VoIP Solutions

Communicate from anywhere in the world with cloud-based phone services from PBX On The Cloud

By Aiste Kryzanovske October 24, 2022

PBX On The Cloud is a fully featured VoIP provider for Latin America and the USA, offering a cloud-based phone system for enterprises looking to simplify their business communications. With PBX On The Cloud, you can have extensions wherever your workforce is, allowing your staff and customers to communicate seamlessly from anywhere in the world. With over 40 years of experience in the information technology industry, PBX On The Cloud, a part of MIGESA Group, has significant expertise in delivering personalized and powerful services to its customers. The company goes above and beyond to know each customer personally and to understand their needs, which allows them to offer personalized assistance in multiple preferred languages, including English, Spanish and Portuguese. This personal touch is what makes PBX On The Cloud stand out from its competitors. By leveraging the company’s cloud-based phone system, you are able to ensure that all…

Telecom News

Callroute and Coolwave to automate cloud communications for UCaaS platforms

By Aiste Kryzanovske October 13, 2022

In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

News Roundup

A quick roundup of the news in Telecoms | Week #38

By Aiste Kryzanovske September 23, 2022

T-Mobile gives an AI wildfire detection system access to 5G T-Mobile US, the disaster-focused tech startup Pano AI, and Portland General Electric have collaborated to install a network of 5G-connected cameras near Portland, Oregon. The cameras are linked to an AI detection system that watches for the earliest indications of wildfires so that the emergency services can respond to these possible emergencies more quickly than they would otherwise. Given the horrific wildfires that have ravaged the United States in recent years, systems such as these have the potential to be extremely valuable. Read more at: https://tinyurl.com/yr7xr3ac European telecoms testing holographic calls Together with Matsuko, Telefónica, Orange, Deutsche Telekom and Vodafone are creating a platform that will connect the physical and digital worlds via a mobile connection. The experimental platform takes advantage of 5G connectivity, which has a fast speed, high bandwidth and low latency. The system produces a 2D video…

Telecom News

Telinta taps Hurricane Electric to provide global connectivity for Telinta’s hosted Softswitch and Billing platform

By Aiste Kryzanovske August 16, 2022

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, and Hurricane Electric, the world’s largest IPv6-native Internet backbone, announced today that Telinta is adding Hurricane Electric’s IP network to connect its cloud-based TeliCoreTM Softswitch and Billing platform, providing world-class connectivity to Internet Telephony Service Providers (ITSPs). The collaboration is significant and brings together Telinta’s TeliCore platform, the largest hosted softswitch of its type anywhere in the world, with Hurricane Electric’s global IPv6 network, the largest IPv6 backbone in the world. As part of Telinta’s redundant connectivity with multiple Tier-1 carriers, Hurricane Electric will enhance Telinta’s global reach in providing hosted solutions to customers worldwide. This includes white label solutions for popular VoIP and UCaaS services such as Hosted PBX, SIP Trunks, VoIP calling from brandable Mobile and Desktop softphones, WebRTC, and more. “By leveraging our rich global network, Telinta can further serve the needs of VoIP providers,” said…

News Roundup

A quick roundup of the news in Telecoms | Week #29

By Aiste Kryzanovske July 22, 2022

Google and Oracle experience data center outages due to UK heatwave Following a record-breaking heat wave that blasted Britain on Tuesday, data centers used by Google and Oracle Corp. have both failed. Both businesses attributed the disruptions to “cooling systems” issues. Both Google and Oracle have shut down equipment, causing interruptions to their cloud services, in order to prevent irreparable damage to physical components and thereby creating a lengthy outage. On Tuesday, when the outages started to spread through London, temperatures in the UK reached 40 degrees Celsius (104 degrees Fahrenheit). Read more at: https://tinyurl.com/3t2xm2a5 FBI and Verizon Network enter $400 million contract Verizon and the FBI have signed a new $400 million deal, with the telecoms giant assisting to increase the data bandwidth for the law enforcement organization. New features include a worldwide Virtual Private Network and faster data transmission rates using 4G and 5G wireless connectivity within the…

Guides & Tips

How to choose a SIP Trunking provider?

By Aiste Kryzanovske June 27, 2022

Choosing the best SIP trunking service to meet your company objectives may be a challenging task. If you have spent any time researching telecommunications services, you will know that this sector is complex, tough to navigate and offers a myriad of solutions to choose from. SIP trunking services vary in terms of the types, quality and scope of services provided, as well as in terms of pricing and customer service. Selecting a solution can be difficult, but if you focus on what matters most, such as ser

Market Trends

Sustainability in Telecoms. Mission (im)possible?

By Aiste Kryzanovske June 13, 2022

One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.