Austrian mobile operator, Spusu, underscores its commitment to human-led customer service, asserting the decision as a response to positive customer feedback. Meanwhile, contrasting strategies are evident, as Vodafone pioneers AI-based customer service technology.
In a significant move to ensure the smooth transition of landline services to Voice over Internet Protocol (VoIP), the UK government has announced an expansion in the roster of telecommunications companies committed to safeguarding vulnerable customers. The initiative, led by the Department for Science, Innovation and Technology (DSIT), now includes Openreach, CityFibre, and several others, alongside initial participants like BT and Virgin Media O2.
TIM, the Italian telecommunications giant, encountered a significant drop in its share value following the announcement of an expected increase in net debt by over €1 billion due to the sale of its networks division. The company’s strategic initiative, dubbed the Free to Run plan, aimed at reducing debt through the sale, ironically led to a sharp decline in share prices, which plummeted further after the disclosure of financial details on Monday.
Telefónica Tech UK&I has taken a significant step forward in strengthening enterprise cyber defenses in the UK and Ireland with the introduction of its NextDefense Managed Security Services (MSS). This move is aimed at offering businesses advanced protection against the constantly evolving cyber threats.
Singtel, a leading telecommunications company, has unveiled a groundbreaking suite of digital security solutions aimed at combating online fraud. This initiative leverages network Application Programming Interfaces (APIs) to authenticate digital identities efficiently, marking a significant step towards enhancing the security of online transactions.
Mobile Experts released a report on the growth of Private LTE and 5G in sectors like offices and schools. EnGenius launches the EOC655 series for outdoor connectivity, designed for smart cities and public safety. UK Altnets have urged the government for harsh penalties against fibre infrastructure vandalism. Klika Tech won the 2024 IoT Global Awards in the “Smart Cities, Government & Utilities” category.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, has announced the appointment of Joanne Wong as Interim Chief Marketing Officer. Wong brings a wealth of experience to her new role, proven over 9 years of driving successful marketing initiatives at LogRhythm.
Verizon’s laudable initiative, Verizon Innovative Learning, has achieved a milestone by bringing digital skills training to seven million students, aiming to address digital inclusion. Their ongoing efforts focus on underserved Title I schools, providing them with an integrated technology curriculum, advanced tech tools and free internet connectivity.
In a significant development for Romania’s telecommunication landscape, Huawei, the Chinese equipment manufacturer, has faced a major setback. The Romanian government has formally declined Huawei’s request to deploy its technology within the nation’s 5G networks. This decision, disclosed through the Romanian government gazette without an official press statement, effectively bars Huawei from any future participation in the Romanian mobile network market.
The 2021 ‘Build America, Buy America Act’ significantly reshaped U.S. telecommunications, demanding domestic purchases from companies eyeing a piece of the $42 billion BEAD funding. Despite industry concerns, majority purchase from U.S. vendors remains crucial.
