Journey.ai has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. CCaaS

Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.

T-Mobile US to undergo a substantial operational shift which will involve reducing its workforce by about 7%, approximately 5,000 jobs. Telco Buzz

In an intriguing development, T-Mobile US will undergo a noteworthy operational shift. This involves a 7% workforce reduction, essentially 5,000 jobs, largely affecting corporate and redundant roles. This maneuver, stated by CEO Mike Sievert, aims to lessen costs in customer acquisition and retention while propelling operational efficiency. Amid a previous triumphant Q2 report, this unexpected announcement leaves a nuanced taste among the telecom firm’s workforce, promising an enthralling evolution for attentive stakeholders and observers.

A noteworthy stride has been made by Safaricom as its customer base in Ethiopia has reached 5 million in less than a year. Telco Buzz

Safaricom announces a milestone of 5 million customers in Ethiopia, making significant strides towards their goal of 10 million by next March. However, a stiff competition lies ahead as they trail the market leader, Ethio Telecom, by a considerable margin. Safaricom breaks into the Ethiopian market as the first private player, with significant growth potential and challenges on the horizon. They are poised to disrupt Ethio Telecom’s monopoly with the introduction of M-Pesa, keenly eyeing financial inclusion. Amid anticipation of new competitors, Safaricom’s persistent efforts and ambitions could potentially shake up the Ethiopian telecom market.

The U.S government recently unveiled draft guidelines outlining permissible equipment purchases from outside the country. Infrastructure

The US government has recently provided clarity regarding foreign equipment purchases under the Broadband Equity, Access and Deployment (BEAD) programme. The emphasis is on minimizing exceptions to ‘buy American’ rules, particularly reflected in the fibre-optic sector. Notwithstanding, one significant provision allows sourcing glass used in fibre optics from overseas. This comes as a relief for firms worried about supply sufficiency and costs. The spotlight of foreign vendors, meanwhile, is potentially electronics, with proposed exemptions including most semiconductors.

The Semiconductor Industry Association (SIA) alleges covert involvement by Huawei to establish chip plants that skirt US export controls. Market Watch

Reports indicate covert Huawei involvement in the establishment of chip plants to bypass US export controls. These allegations stem from Huawei’s shift to predominantly Chinese suppliers due to trade restrictions, despite their struggle to match the performance of manufacturers like TSMC and Samsung. Amidst ongoing US-China tensions, this move could potentially provoke a stronger stance from the US against sanction violators, reshaping the telecommunications landscape.

ASA has recently drawn a conclusion to its investigation into the legitimacy of a series of 5G-related advertisements produced by EE. 5G

Delving into a recent decision by the Advertising Standards Authority (ASA), we uncover the reasoning behind a stop order on EE’s 5G-related adverts, which competitors said lacked clarity on EE’s claims to operate the ‘UK’s No.1 5G network’. Without fully revealing the specifics of this heated dispute, let’s dive into selected highlights of the adjudication, considering various past incidents and the industry’s ongoing dialogue surrounding telco advertising transparency.

In its aim to compete against T-Mobile and Verizon in the 5G fixed-wireless access (FWA) space, AT&T is cautious not to compromise mobile users or its fibre business. Broadband

AT&T has delicately entered the 5G fixed-wireless access (FWA) industry with its Internet Air product, targeting a specific demographic and remaining wary of impacting its mobile and fibre operations. Discussing the challenges and benefits of this strategic approach, we examine its potential against market leaders T-Mobile and Verizon. Are they being too cautious? Are they possibly missing out on the emerging FWA boom in the U.S?.

The recent launch of Nokia's 25G PON (Passive Optical Network) starter kit opens up exciting opportunities for Operators Broadband

Welcoming Nokia’s latest innovation — the 25G Passive Optical Network (PON) starter kit. Aimed at enhancing 10Gbs+ deployments, the kit empowers operators to expedite high-speed connectivity for diverse businesses. With the capacity to connect up to ten businesses, this move is amplifying the importance of 10Gbs business connectivity globally. Utilizing existing fiber assets, it offers unique prospect for delivering exceptional speeds to different enterprises, from schools to farms. Discussing the transformation this 25G PON technology brings, we delve into the views of industry insiders and parallel innovations in the works.