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Broadband

The Balancing Act: Sustainable Quality in Fibre Optic Cabling

By Aiste Kryzanovske September 12, 2023

Unveiling the hidden importance of fibre optic cables in delivering quality and reliable internet services, we spotlight Prysmian, European industry front-runner. Delving into the connection between prudent cable choice and tangible savings in network installation, while highlighting the formidable costs of cable failures. Prysmian’s commitment to innovation shines in miniaturising cables without compromise, resulting in practical and ecological benefits. Prysmian’s Telecom Business Director is set to reveal more insights at the Connected Britain Conference.

CPaaS

Enreach Unveils New Insights on AI and Automation in Customer Service

By Aiste Kryzanovske September 8, 2023

Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.

Market Watch

Google Mandates Clear Disclosure for AI-Enhanced Political Ads

By Aiste Kryzanovske September 7, 2023

Google has unveiled new regulations requiring political advertisers to conspicuously disclose their use of AI in campaign ads, effective this November. These rules apply to any political advertisements featuring “synthetic content” depicting realistic-looking individuals or events generated by AI. This move comes in response to the rising prevalence of digitally manipulated political ads. Google insists that these AI-enhanced ads must include a clear and noticeable disclaimer.

Telco Buzz

Unveiling The Connected Britain Awards 2023 Shortlist

By Aiste Kryzanovske September 4, 2023

In a record-breaking flurry of innovation submissions, the Connected Britain Awards are turning the spotlight on frontrunners shaping the UK’s digital frontier. The anticipation builds as the official shortlist for 2023 announces contenders across 15 award categories.

UCaaS

Evolve IP Attains Gold Partner Status with Snom for Digital Transformation

By Aiste Kryzanovske September 1, 2023

Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.

CCaaS

GoTo Transforms Customer Service with AI Chat Analysis

By Aiste Kryzanovske September 1, 2023

GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.

AI

IBM and Salesforce Join Forces to Propel Global AI Adoption in CRM

By Aiste Kryzanovske September 1, 2023

IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.

CCaaS

Content Guru Attains High-Level FedRAMP Status for Cloud Contact Center Solution

By Aiste Kryzanovske August 31, 2023

Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.

UCaaS

8×8 Expands Customer Support with AI-Enhanced Voice Assistance Integration

By Aiste Kryzanovske August 31, 2023

Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.

IT

Revolutionizing Manufacturing: Ericsson, AWS Pair 5G and AI

By Aiste Kryzanovske August 30, 2023

In an innovative move, Ericsson and AWS have joined forces to implement a groundbreaking 5G power machine vision system in Hitachi’s manufacturing plant. This system aims to leverage real-time digital visuals, AI, and edge-to-cloud technologies for superior automated error detection. Beyond the norm, it can inspect 24 assembly components simultaneously with high-resolution cameras pinpointing defects at the sub-millimeter range. Such a venture showcases the potential of combining private 5G, cloud, and AI technologies in revolutionizing product manufacturing, even amidst the current market uncertainties.