Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
FedRAMP functions as a collaborative security framework that empowers U.S. Federal Government agencies to leverage advanced cloud technologies from various cloud service providers. The authorization process is an all-encompassing framework that places emphasis on the security and safeguarding of federal information. In a significant achievement, Content Guru joins a select group of Contact Center as a Service (CCaaS) providers to secure FedRAMP designation, setting a precedent as the sole end-to-end CCaaS provider to pursue the ‘high’ impact level classification. This achievement underscores Content Guru’s capability to ensure the protection of the most sensitive government data within cloud environments.
Sean Taylor, CEO at Content Guru, expressed, “U.S. Federal Government agencies prioritize digital innovation in their pursuit of enhancing citizen services, with the cloud playing an instrumental role in realizing this vision. The attainment of High FedRAMP Authorization is the result of Content Guru’s multi-million-dollar investment and a three-year endeavor to establish the essential storm infrastructure, signifying a resolute, long-term commitment. Through storm’s capabilities, the U.S. Federal Government gains the ability to offer ultra-secure, omni-channel and omni-data services, harnessing secure AI for transformative automation. Users stand to benefit from unparalleled scalability, extensive functionality, and seamless integration with a plethora of third-party systems.”
Andrew Casson, VP Public Sector at Content Guru, noted, “storm’s inclusion in the FedRAMP Marketplace empowers U.S. Federal Government agencies to leverage its dependable scalability and capabilities, with the assurance of possessing the highest security certifications. We eagerly anticipate further collaboration with our Federal agency clients to bolster their digital journeys.”
The achievement of High-Level FedRAMP status not only highlights Content Guru’s dedication to security but also underscores its commitment to enabling advanced and secure customer experiences for government agencies.