Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers. The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment. Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses. …
Following an internal reorganization, Telecom Italia (TIM) has signed a non-disclosure agreement (NDA) with the state investment bank Cassa Depositi e Prestiti (CDP) to begin talks on a…
A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP…
BT putting its digital voice service rollout on halt Last year, BT began rolling out Digital Voice, which is a VoIP solution that works over the company’s broadband…
Tel Q Global, a leading provider of Global Virtual Numbers, together with Telinta, a global leader in cloud-based white label VoIP switching and billing, today announced a comprehensive…
Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality…
The Federal Communications Commission (FCC) has named Kaspersky Lab, a Moscow-based cybersecurity business and developer of popular antivirus software, as one of the organizations posing an unacceptable danger…
Dstny, a European supplier of cloud-based business communications solutions, has acquired Qunifi, a Microsoft Teams integration expert headquartered in the United Kingdom. For UCaaS providers, Qunifi’s Call2Teams product…
DT and Vodafone to tackle areas of Germany with no 4G coverage Deutsche Telekom (DT) and Vodafone Germany have announced further advancements in their efforts to close 4G…
DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services, is now a solution partner for Ribbon Communications Inc., a global provider of real-time communications software…
