The Federal Communications Commission (FCC) has set its sights on reshaping the allocation of approximately $9 billion earmarked for rural 5G expansion. FCC Chairwoman Jessica Rosenworcel announced the move, emphasizing the need to bridge the digital divide across underserved areas of the United States.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
The Tribal Broadband Connectivity Programme (TBCP), funded primarily by President Biden’s Internet for All Initiative, has recently bestowed $3.5 million in grants among seven Tribal entities to accelerate internet access in these areas. Supported with an impressive $3 billion budget, the TBCP aims to reduce internet barriers and bridge the digital divide, promising a transformative effect. The initiative is facilitating internet connectivity for remote learning, boosting telehealth services, fostering employment opportunities, and more.
Development Capital has announced a €6 million investment in Internet Protocol Telecom Limited (IP Telecom), a leading Irish provider of cloud-based voice over internet protocol (VoIP) and unified communications telephony services to SME & Enterprise customers in Ireland. The minority investment will be used to accelerate the company’s organic and acquisitive expansion plans in the business telephony sector, with intention to increase annual revenues from a forecast of €6m in 2023 to €11m in FY2024. The investment in IP Telecom brings Development Capital’s total investments in Irish SME’s to €100m since 2013.
Infosys, a global leader in consulting and technology services, has entered into a significant €1.5 billion, five-year partnership with Liberty Global, a leading international telecommunications and entertainment company. The collaboration aims to deepen their ties across the realms of digital entertainment and connectivity.
In a first for the region, Ericsson and Australian operator TPG are creating a cloud-native AI-powered analytics tool, designed specifically to streamline 4G and 5G networks. With the power to predict and fix performance issues in real-time, this tool aims to enhance response times to network issues and reduce reliance on complex infrastructure analysis. Showcasing TPG as an early adopter, this technology also enhances network flexibility as usage increases, allowing for tracking of around five million subscribers.
Five9, the renowned provider of the Intelligent CX Platform, has unveiled its plans to acquire Aceyus, a prominent player in advanced data integration and analytics. The announcement comes as Five9 continues to bolster its capabilities and expand its market presence in the realm of customer experience solutions. Aceyus is recognized for its comprehensive suite of pre-built integrations, which enable the aggregation of data from various sources.
In a groundbreaking move, Zoom Video Communications has unveiled its state-of-the-art London Engagement Hub, situated in the heart of Holborn, London. The new hub is poised to revolutionize the way we work, championing experiential working hubs supported by cutting-edge technology. This announcement marks a significant stride towards modernizing the workplace as we know it.
