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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.

NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

Meta is ambitiously positioning itself to become the world’s top AI company, co-aligned with an increase in AI spending. The tech giant’s latest earnings reveal a climbing revenue and expenses, inciting mixed responses from investors. The landscape of optimistic forecasts and increased capital expenditures seems less rosy weighed against lower than expected Q2 revenue forecasts and significant investments into AI infrastructure. CEO Mark Zuckerberg points to an aggressive AI research expansion being instrumental in the fierce race against competitors OpenAI and Microsoft.

A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.

Nokia has clinched a major deal with Uzbekistan’s Perfectum, paving the way for the deployment of Central Asia’s inaugural 5G standalone (SA) network. Under this agreement, Nokia will be the exclusive supplier, furnishing Perfectum with a comprehensive end-to-end 5G SA network, including radio access, transport, core networks, and various network automation and service applications.

The Australian investment bank, Macquarie, is reportedly considering an exit from KCom amidst escalating competition within the UK alternative network (altnet) sector. A recent report in The Telegraph suggests that Macquarie has engaged advisors from PJT Partners to conduct a strategic review of KCom, indicating potential changes on the horizon.