VoIP, or voice-over-internet-protocol, allows businesses to stay connected while also providing a variety of useful cloud communication features when leveraging platforms such as PBXs, softphones and contact center software. VoIP has rapidly grown in popularity among organizations of all sizes. The reason why is simple: businesses seek less expensive ways to communicate without sacrificing efficiency and productivity. It is debatable which cloud communication platform features are the most significant. For our part, we strongly suggest these 20 features to get the most out of your business phone service. Automatic Call Distribution – Businesses with a significant number of incoming calls utilize automatic call distribution (ACD) to route calls to specified agent groups or people. Call Analytics – The collection, analysis and reporting of incoming and outgoing call data to improve performance and the customer experience is known as call analytics. This process is carried out in real time. Also key…
Starlink experienced a worldwide outage On August 30, the Starlink broadband satellite service experienced a three-hour disruption before returning to operation. Users in the United States, New Zealand,…
Following a period of public debate, the UK government has decided on new security requirements for telecom providers. It now intends to introduce the Electronic Communications (Security) Measures…
Global communications platform provider Truecaller has released a completely updated version of its iPhone app for users all around the world. This iOS software has been entirely reworked…
T-Mobile is collaborating with SpaceX to expand its network coverage. Last week, the two businesses announced that they will collaborate to provide extensive cellular access, including full coverage…
Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction…
Lingo Management, an Atlanta-based worldwide business Cloud/UC and Managed Service provider, announced the completion of its previously announced purchase of BullsEye Telecom Inc., a single-source communications and cloud…
To provide agile cloud networking solutions to companies throughout the Asia Pacific region, Console Connect by PCCW Global and Master Concept, a cloud technology advisor, have signed…
According to Google Cloud, it successfully stopped the greatest distributed denial-of-service (DDoS) assault ever, which reached a peak of 46 million requests per second (rps). One Google Cloud…
Infinity Telecom is a licensed telecom provider in the Czech Republic, headquartered in Prague. The business provides solutions for data transfer and storage, IP telephony, Internet access, content…
