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Telecom News | Week #34: Broadvoice and Bridgepointe, OpenAI GPT-3.5 Turbo, Verizon 5G, Versa tops Gartner's SASE report.
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A quick roundup of the news in Telecoms | Week #34

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Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.

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Following its recent hefty $100 million investment in Anthropic, SK Telecom has shown interest in another AI company called Persona AI.
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Navigating SKT’s Investment in AI Contact Center Innovations

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SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

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Second quarter saw significant growth for cloud infrastructure services. Analysts attribute this to customers' current spending habits.
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Embracing AI: The New Growth Frontier for Cloud Services

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The Q2 global market growth for cloud infrastructure services showed a flourishing trend, although at a slightly reduced rate from Q1. The noteworthy strides are largely linked to evolving spending habits, with AI expected to power considerable growth soon. Amazon and Microsoft demonstrate this shift, announcing AI-focused programs in response to the rising demand. Nevertheless, mastering AI implementation comes via strategic partnerships, open to those willing to forward AI applications.

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Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI.
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Microsoft and Salesforce Lead Low-Code Market with Generative AI

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Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI, according to a report by GlobalData, a prominent data and analytics company. The digital transformation era has fueled the demand for rapid app development and intelligent automation, prompting innovative enterprises to explore the potential of emerging technologies. The “Low-Code Platforms: Competitive Landscape Assessment” report by GlobalData highlights the fiercely competitive nature of the low-code market segment. Microsoft has strengthened its position by combining its Power Automate offering with the new Azure OpenAI service. On the other hand, Salesforce has been consolidating its Salesforce Flow/Automation and Einstein tools, including Einstein GPT CRM tools, within its Data Cloud platform. Charlotte Dunlap, Research Director at GlobalData, acknowledges the rapid entry of global public cloud platform providers such as Google, Microsoft, and Amazon into the low-code market. These companies are launching strategies centered around visualization tools, automation…

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Person use customer service and support live chat with chatbot and automatic messages, SK Telecom Artificial intelligence.
Telecom News

Unraveling SK Telecom Innovative AI Upgrade

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Delving into the realm of advanced AI, SK Telecom elevates its AI service ‘A.’, boasting features crafted around user preferences. The upgraded version introduces AI agents with unique personalities, promising each user a personalized experience. Working hand in hand with Microsoft’s Azure OpenAI, SKT’s AI capabilities now consist of a Large Language Model, designed to comprehend intricate conversation details for insightful dialogues.

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AI using tablet computer for chat
Telecom News

Amdocs amAIz Framework: Revolutionizing Telecom with AI-Powered Experiences

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Amdocs unveils its AI-driven amAIz framework, revolutionizing telecom operations with advanced capabilities and natural language processing. Enhancing service quality and boosting operational efficiency, this transformative technology offers pre-built use cases and rapid implementation, while fostering customer engagement and streamlining processes.

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Man with phone in yellow background holding thumbs up. Week #20
News Roundup

A quick roundup of the news in Telecoms | Week #20

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Eircom Fined €2.5 Million Due to Overcharging Its Customers The Irish Commission For Communications Regulation (ComReg) fined Eircom, owner of Eir mobile operator, €2.5 million for overcharging approximately 76,000 customers from 2015 to 2021. ComReg ruled that Eir must refund affected customers, totaling an estimated €6.7 million, equating to around €88 per customer. Eircom acknowledged a “broken bundle” issue and committed to identifying and reimbursing affected customers, although the process may take time. Eir plans to implement system updates, including a new billing system, to prevent similar problems in the future. The company aims to complete all agreed measures by the end of the year. Read the full article. TalkTalk Partners with CityFibre TalkTalk has formed a strategic partnership with CityFibre, enabling its wholesale customers to access CityFibre’s business Ethernet infrastructure. This collaboration is part of TalkTalk’s strategy to work with multiple providers and expand its product offerings. The move…

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