Telco software company Amdocs has recently introduced its latest artificial intelligence (AI) framework, amAIz. This innovative technology seeks to incorporate advanced AI capabilities and natural language processing, similar to ChatGPT, into both operator-side and customer-side of Amdocs’ range of solutions.
The amAIz framework aims to provide pre-built use cases based on industry expertise, as well as tools and infrastructure that can be quickly implemented, accelerating time-to-market, boosting operational efficiency, and enhancing service quality through AI-powered experiences. It allows communication service providers (CSPs) to deploy generative AI use cases across the telecom ecosystem, from customer experience to network provisioning.
On the customer side, this will likely involve AI-powered chatbots being seamlessly integrated into the customer service process. Meanwhile, on the network side, the framework may work to augment areas where AI currently plays a significant role, possibly incorporating a “no-code” approach.
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, underlines the value of generative AI technology stating, “Generative AI technology presents a tremendous opportunity for service providers to re-invent both the way they engage with customers, as well as driving efficiencies.” He further emphasizes the importance of implementing enterprise-grade security, reliability, and performance through the amAIz framework.
Initially, the following components of the Amdocs portfolio will benefit from this framework: Customer Engagement Platform, Catalog, Intelligent Networking Suite, Smart Operations, and Cloud Services. In addition, Amdocs’ amAIz framework builds on a strategic partnership with Microsoft announced earlier this year. Microsoft is a prominent investor in OpenAI, the company responsible for creating ChatGPT.
The introduction of the amAIz framework marks a significant step in Amdocs’ efforts to transform the telecommunications industry, offering service providers the opportunity to enhance customer engagement and streamline operations. By incorporating generative AI technology, Amdocs is helping to shape the future of telecoms, providing innovative solutions that drive better outcomes for both CSPs and their customers.