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Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience

By Kamile Bigenyte May 15, 2024

At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.

CPaaS

DIDWW Expands Its Local SIP Trunking Coverage in North Macedonia, Malaysia and Kenya

By Kamile Bigenyte May 15, 2024

In line with its commitment to delivering global connectivity, DIDWW has expanded its SIP trunking services to include local call termination in North Macedonia, Malaysia, and Kenya. As a leading provider of premium quality two-way VoIP and SMS communications, DIDWW strategically enhances its coverage to offer robust telco solutions for businesses around the world.

Infrastructure

Black Box Unveils Cutting-Edge Hyperscale Data Center in Minnesota

By Kamile Bigenyte May 14, 2024

Black Box, a renowned provider of communication and technology solutions, has announced the inauguration of its state-of-the-art Hyperscale Data Center of Excellence (DCoE) in Inver Grove Heights, Minnesota. This milestone marks over three decades of Black Box’s presence in Minnesota and underlines its commitment to pioneering innovation and excellence in data center services and the broader technology sector.

Broadband

UK Sees Significant Growth in Fibre Broadband Coverage

By Kamile Bigenyte May 13, 2024

The landscape of fibre broadband in the UK is rapidly evolving, with over a fifth of premises now enjoying the choice of two or more fibre broadband providers. This development can be attributed to the efforts of alternative network operators across the country.Recent data from Point Topic reveals that nearly two thirds of UK premises, totaling 20.4 million, now have access to fibre broadband as of March-end.

News Roundup

A quick roundup of the news in Telecoms | Week #19

By Kamile Bigenyte May 10, 2024

TIA updated its Data Center Standards (ANSI/TIA-942) to improve performance and efficiency. Network APIs are gaining popularity globally, particularly in antifraud applications. Spirent and Aviz collaborate on Networking 3.0 for 5G, aiming for open, AI-powered traffic monitoring. Granite receives a US patent for edgeboot, an AI-powered managed PDU.

Gadgets

Apple Invests in AI Chips for Data Centers

By Kamile Bigenyte May 8, 2024

Apple is venturing into the realm of artificial intelligence (AI) processing chips for data centers, as reported by the Wall Street Journal. This move positions Apple in direct competition with industry peers like Google and Amazon, which have already heavily invested in AI chip technology.

VoIP Fundamentals

How can VoIP improve customer support?

By Kamile Bigenyte May 6, 2024

Exceptional customer support and VoIP technology are indispensable for businesses aiming to thrive in today’s competitive landscape. By prioritizing customer satisfaction and leveraging VoIP’s benefits, companies can ensure prompt responses, enhanced call quality, and streamlined processes, ultimately fostering loyalty and driving growth.

AI

Meta’s Llama 3 AI Model Excites Tech Community

By Kamile Bigenyte May 6, 2024

The recent unveiling of Llama 3, Meta Platforms Inc.’s latest AI model, has stirred significant enthusiasm among technology and AI influencers. This launch on the ‘X’ platform has sparked discussions about democratizing AI, with a notable surge in conversations during the third week of April, according to GlobalData’s Social Media Analytics Platform.

Infrastructure

Tonaquint Unveils Cutting-Edge Data Center in Oklahoma City

By Kamile Bigenyte May 6, 2024

Tonaquint, a leading provider of data center solutions targeting emerging markets, has inaugurated its newly revamped data center in Oklahoma City. The company marked the occasion with a ceremonial ribbon-cutting, guided tours of the facility, and a festive gathering featuring local cuisine and ample networking opportunities.

News Roundup

A quick roundup of the news in Telecoms | Week #18

By Kamile Bigenyte May 3, 2024

Versa upgraded its SASE platform with advanced AI to bolster threat detection, accelerate remediation, and improve data protection.
NordVPN’s study shows over 54 billion leaked cookies on the dark web, highlighting how cookies have become a major target for hackers.
Greenlight introduces new affordable multi-gig fiber services designed for SMBs. RingCentral introduces innovative platform features integrating AI, video, and social messaging into workflows.