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Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

Telecom News

A quick roundup of the news in Telecoms | Week #36

By Vilija Simkiene September 6, 2019

Apple iOS 13 Launch Confirmed: 5 iPhone Security Features Coming This Month As the tech company that really cares about its user’s privacy, Apple attempts to differentiate itself from Facebook, Google and Amazon, and is bringing a number of massive improvements to the company’s iOS operating system this month. One of the biggest improvements is that the security enhanced Apple iOS 13 will not let Facebook and WhatsApp apps run VoIP in the background when the programs aren’t actively in use. Also, the system will send alerts about any apps that track user’s location and let an app access the location only once. Read more at: https://tinyurl.com/y4w8rj92 Samsung’s Exynos 980 chip is a processor and 5G modem in one The Korean tech giant has introduced its first 5G-integrated mobile chipset Exynos 980. This AI mobile processor combines a 5G modem and mobile application processor in a single chip, thus allowing…

Guides & Tips

Effective ways to improve customer service in a VoIP business

By Vilija Simkiene July 23, 2019

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

Telecom News

Ufinet buys Netell Telecom to expand its services in Latin America

By Vilija Simkiene July 9, 2019

Ufinet, one of the leading international telecom operators in Latin America and a provider of fibre infrastructure and transmission services, has acquired a majority stake in the Brazilian wholesale carrier Netell Telecom, which offers connectivity services to local and international enterprises, network operators and service providers. With Netell’s network coverage in the metropolitan area of Sao Paulo and a broader regional reach, Ufinet will be able to better serve its global customers in Latin America. Inigo Garcia del Cerro Prieto, Chief Executive Office of Ufinet Telecom, said, “This transaction represents an important milestone for our group. Netell has always delivered an impressive service, with great human resources and long experience in the market, which makes it a perfect match for us. This will definitely leverage our growth in Latin America.” The companies signed the agreement during the International Telecommunications Week (ITW), thus allowing Ufinet to enter the Brazilian…

Telecom News

Global tech giants partner for high-speed interconnect

By Vilija Simkiene March 14, 2019

A consortium of nine technology companies – Intel, Cisco, Dell EMC, Microsoft, Hewlett Packard Enterprise, Facebook, Google, Alibaba and Huawei – has been formed in order to create and launch a new standard, called Compute Express Link (CXL). This project will accelerate ever-expanding data workloads, such as high-performance computing, artificial intelligence (AI), internet of things (IoT), rich media services, and cloud applications. Jim Pappas, director of technology initiatives at Intel, said in a statement: “CXL is an important milestone for data-centric computing and will be a foundational standard for an open, dynamic accelerator ecosystem. Like USB and PCI Express, which Intel also cofounded, we can look forward to a new wave of industry innovation and customer value delivered through the CXL standard.” The new cluster of tech giants, described as “the biggest group of influencers driving a modern interconnect standard”, also affirmed the CXL Specification 1.0, which enables…

Telecom News

Vodafone to monitor their voice network quality with Voipfuture Qrystal

By Vilija Simkiene March 6, 2019

Vodafone Carrier Services, the division responsible for Vodafone’s global trading of voice, network connectivity and messaging services, has announced that the Voipfuture Qrystal solution will be used for monitoring the quality of the company’s end-to-end, IP-based voice network service. According to Voipfuture, their platform provides advanced voice quality analytics, reporting and troubleshooting by means of signaling and media metrics. The Qrystal platform acts as a passive monitoring system, and analyzes SIP and RTP traffic in real-time. This technology, patented by Voipfuture, uses fixed time slicing to deliver quality data in five-second units. Quality data is gathered and combined into different levels, thus providing accurate information to assess the quality of overall traffic as well as for single calls. Clive Goodwin, Head of International Voice Services at Vodafone, said, “We designed our Intelligent Routing platform to deliver High Definition voice (HD voice) services across a large number of countries…

Telecom News

Google Voice to be rolled out with VoIP

By Vilija Simkiene January 31, 2019

Google Voice is finally getting an update with the addition of Voice over Internet Protocol (VoIP), honoring the company’s commitment made in 2017 to make improvements to the application. Social media apps such as Facebook and Instagram have already been using VoIP carried over Wi-Fi or mobile data for voice calls in private or group messages, enabling communications between users through voice messages and video calls. Google Voice has been functioning as a phone call relay system, forwarding calls through another number. However, the app has never used VoIP for carrying traffic, and has been constrained to providing traditional phone connections. There is another Google messaging app, Hangouts, that facilitates audio chat between mobile devices over WiFi. However, this app is intended more for personal use rather than for professional engagements, and a Hangouts Dialer plug-in is required to be able to place calls within Hangouts app. Scott…

Telecom News

World Wide Web inventor wants a new contract for the Internet

By Rugile Bertule November 7, 2018

Tim Berners-Lee, the tech pioneer who invented the World Wide Web back in 1989, revealed his plans for a contract to ensure that the Internet is safe and accessible to everyone. Speaking at the Web Summit 2018 in Portugal, the British tech genius recounted how he envisaged the Internet as being a platform for sharing information, but the current use of the Internet has digressed from the initial vision that its founders had in mind almost 30 years ago. “All kinds of things have gone wrong. We have fake news, we have problems with privacy, we have people being profiled and manipulated,” expressed Berners-Lee with concern. The tech pioneer has invited governments, companies and citizens to fight against hate and negativity, breach of privacy and political manipulations on the Internet by creating a complete “Contract for the Web” by May 2019, the date by which half of the…

Telecom News

WhatsApp announces the roll out of WhatsApp Business API

By Rugile Bertule August 7, 2018

The Facebook-owned communications platform WhatsApp has announced the rollout of their WhatsApp Business API, which will enable businesses to manage communications and send notifications and other non-promotional messages, such as appointment reminders, event tickets and more. WhatsApp has emphasized that when using this new platform, the communication must be initiated by customer sending a message or requesting information. Moreover, the communications between the two parties will incorporate end-to-end encryption, despite traffic passing through an API. There is a cost to this service – the businesses can reply to these messages free of charge within 24 hours, while all the replies sent after this period will be charged at a set price. Another useful feature of WhatsApp Business is that it will soon be possible to use the Facebook Ads Manager to add a “click-to-chat” button on Facebook advertisements, with a direct link to WhatsApp Business chat. WhatsApp Business for Android…

Telecom News

Group voice and video call features are now available on WhatsApp for Android

By Rugile Bertule June 25, 2018

The Beta testers of WhatsApp for Android can now be the first to enjoy the long-awaited voice and video group calling on their mobile devices. These latest features are available on Android Beta versions 2.18.189 and 2.18.192, but first the user has to enroll in the WhatsApp Beta tester program via the Google Play store. Arranging a group voice or video call on WhatsApp is simple; start a call with one person and once the call gets connected, an icon “Add person” appears in top right corner of the screen. On selecting that icon, users will be redirected to a contact list where an additional participant may be selected. Currently, the voice and video group calls only support up to four participants, including the person who initiated the call. The Facebook-owned company’s group calling features were officially announced during the F8 conference this May, and since then only a selected number…