Intermedia Cloud Communications, a prominent provider of AI-powered cloud communications and collaboration solutions, has unveiled its latest innovation aimed at enhancing business communication strategies. Today, the company introduced Intermedia Archiving for its omni-channel cloud Contact Center solution, marking a significant expansion of its service capabilities.
Evolve IP, a prominent provider of hybrid workforce solutions, has received the esteemed Stevie® Award for Best Technical Support Strategy and Implementation at the 20th American Business Awards®. The Stevie Awards, established in 2002, are highly regarded within the business sector for recognizing outstanding achievements across various domains.
Enreach, Europe’s leading provider of converged contact solutions has today announced that Bertrand Pourcelot, Enreach for Service Providers’ Chief Executive Officer, and Tonny Siemons, Enreach’s Business Development Lead for Cloud IT, will each join panel sessions at the upcoming CCA European Summit. The event takes place 19-21 June 2024 at the Hotel Palacio Estoril in Estoril, Portugal.
Zoom has unveiled a series of new features across Zoom Workplace, including enhanced capabilities of its AI Companion in Zoom Meetings and Zoom Team Chat. The AI Companion, Zoom’s generative AI assistant, now offers features like drafting quick replies in Team Chat and providing customizable notices, all at no additional cost.
VoIP offers significant cost savings for businesses by reducing infrastructure, call, and maintenance expenses. It also improves efficiency with features like voicemail-to-email and video conferencing, all at a minimal cost. Additionally, VoIP is highly scalable and easy to expand, making it ideal for growing businesses.
SIPPIO, the global leader in voice enablement, and Clerk Chat, the leading conversational messaging platform, have today announced the launch of ‘SIPPIO Text Messaging by Clerk Chat’. Available immediately, the new service seamlessly integrates SMS/MMS and WhatsApp Business directly into Microsoft Teams, with Apple Messages for Business coming soon.
Versa upgraded its SASE platform with advanced AI to bolster threat detection, accelerate remediation, and improve data protection.
NordVPN’s study shows over 54 billion leaked cookies on the dark web, highlighting how cookies have become a major target for hackers.
Greenlight introduces new affordable multi-gig fiber services designed for SMBs. RingCentral introduces innovative platform features integrating AI, video, and social messaging into workflows.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.
GoTo’s Miradore Premium+ is a new subscription tier designed for growing businesses, offering enhanced MDM capabilities. CallTower introduces CT Text with MMS and SMS features in Cisco Webex. NGMN’s report underscores the necessity of industry-standard measures for tracking energy consumption in virtualized mobile networks. Casa Systems is selling its Axyom business to Lumine Group and its cable interests to Vecima Networks due to reduced capital spending.
