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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

News Roundup

A quick roundup of the news in Telecoms | Week #39

By Aiste Kryzanovske October 1, 2021

Telefonica partners with Oracle Telefonica Spain has signed a multi-year agreement with Oracle to accelerate the transfer of its business processes to the cloud in order to improve agility and expand its capacity to create new digital services. Oracle will deploy and operate an on-premises version of its Exadata Cloud Service in Telefonica’s data centers as part of the arrangement. The operator will be able to combine its mission-critical systems while still fulfilling data residency and latency requirements. Telefonica intends to migrate its Oracle database systems, as well as its OSS and BSS applications, business intelligence systems, CRM, billing, and revenue management systems, to the new platform. Read more at: https://tinyurl.com/3darh7jd NTT Docomo targets net zero emissions by 2030 NTT Docomo said that by 2030, it intends to reduce its greenhouse gas emissions to zero. As part of that effort, Docomo has announced the launch of a new ecosystem called…

Telecom News

A quick roundup of the news in Telecoms | Week #37

By Aiste Kryzanovske September 17, 2021

Virgin Media O2 tests 5G emergency services drone Virgin Media O2 has released information on a trial it conducted with the Swiss public safety drone expert Fotokite to provide a video feed from a drone to help first responders on the ground. The two businesses discussed several incarnations of the drone, including its capacity to function in difficult conditions at any time of day or night, the simplicity of setting up, launching, and flying, and how valuable the data feed is to first responders dealing with emergency situations. Utilizing 5G networks to control and manage drones for emergency services demonstrates the possibilities that 5G technology provides in terms of higher speeds and lower latency. Read more at: https://tinyurl.com/36ax8jrc BT trials quantum key distribution (QKD) over hollow core fiber BT has tested quantum key distribution (QKD) over hollow core fiber (HFC), promoting the technology as a method to improve data security…

Telecom News

KT Corporation acquires Epsilon Telecommunications

By Aiste Kryzanovske September 14, 2021

Singapore based Epsilon Telecommunications, a global connectivity provider simplifying the connectivity for companies, applications and information worldwide as well as in the cloud, has been acquired for $145 million by KT Corporation, South Korea’s largest telecommunication operator. Epsilon has 260 points of presence in 41 locations across 20 countries, including the Chinese mainland. Furthermore, the firm has data centers in London, New York and Singapore. The firm offers cloud, ethernet, SD-WAN, colocation and voice services, as well as its own network-as-a-service platform called Infiny. “The acquisition of Epsilon by KT is a great milestone on our company’s journey and recognition of the hard work of our teams across the globe,” said Michel Robert, Chief Executive Officer at Epsilon Telecommunications. “The acquisition is a logical next step for both businesses and a fantastic opportunity for customers, partners and internal teams.” KT purchased the company in collaboration with the…

Telecom News

A quick roundup of the news in Telecoms | Week #36

By Aiste Kryzanovske September 10, 2021

Deutsche Telekom and Softbank in a share-swap deal In a significant shake-up that reinforces the German group’s transatlantic emphasis, Deutsche Telekom has reached a $7 billion share-swap agreement with SoftBank Group to raise its stake in T-Mobile US. In addition, Deutsche Telekom has sold its Dutch subsidiary. As a consequence of the two transactions, Deutsche Telekom’s share in T-Mobile US will increase to 48.4 percent, moving it closer to its aim of gaining direct control of the $170 billion US telecoms operator. In exchange, SoftBank will receive cash and a 4.5 percent interest in Deutsche Telekom, creating a direct shareholding link. Read more at: https://tinyurl.com/32tvyn46 NEC expands its partnership with AWS NEC has stated that it will broaden its relationship with AWS to include 5G and digital governance. NEC aims to create an “end-to-end 5G offering” by integrating their cloud-native open 5G core with AWS’ cloud and edge services. According…

Telecom News

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 27, 2021

OneWeb launches 34 more broadband satellites OneWeb has reported the successful launch of 34 additional low Earth orbit (LEO) satellites, increasing the total deployment to 288. The company plans to grow its fleet to 648 satellites by the end of next year in order to provide worldwide coverage. The rollout comes after the conclusion of OneWeb’s Five to 50 mission, and it bodes well for the promise of a commercial service later this year, followed by a worldwide service in 2022. The forthcoming 648-strong LEO fleet claims data speed of up to 195mbps, with latency as low as 50ms. Read more at: https://tinyurl.com/cnpshnse Comcast acquires Masergy Comcast Business has agreed to purchase Masergy, a cloud and software-defined networking business that provides a portfolio of managed services such as SD-WAN, unified communications-as-a-service, call center-as-a-service and security. The purchase price was not revealed. Comcast’s goal with this acquisition is to enhance its…

Telecom News

Nokia launches a scholarships program

By Aiste Kryzanovske August 26, 2021

Nokia has announced a scholarship program to increase opportunities for underrepresented groups in the technology industry. Nokia will provide over 300 scholarships in collaboration with the online learning and talent transformation platform Udacity and Blacks In Technology (BIT) Foundation, with an emphasis on enabling students and career changers from underrepresented groups. According to the BIT Foundation, people of color are significantly underrepresented in the tech industry, accounting for only 3% of employees in the top 75 Silicon Valley tech businesses compared to 24% of the entire US workforce. The corporation intends to bridge this gap and promote more inclusiveness in the tech industry. The fully financed scholarships cover several fundamental technology disciplines, from cloud computing and programming to artificial intelligence and data science, and are offered at several levels from beginner to advanced. Candidates who pass an initial exam will be able to choose from courses in AI…

Telecom News

A quick roundup of the news in Telecoms | Week #33

By Aiste Kryzanovske August 20, 2021

Telefónica, Aerial launch Remote Care project pilot The first pilot project regarding “Remote Care” for elders was initiated by Telefónica, the Canadian firm Aerial and the municipality of Luciana. This solution does not require new devices nor wearable equipment, but includes a movement detector interface for the home WiFi, which utilizes existing wireless signals combined with artificial intelligence and contextual analysis to detect presence and motion. The cloud-based AI engine is intended to share data about a senior’s behaviors with their family members. In order to facilitate remote monitoring of elders, this technology also compares the data to normal behavioral patterns. Read more at: https://tinyurl.com/4ae6w5j9 T-Mobile experiences data breach In a recent cyber assault on T-Mobile, over 40 million individuals’ information was exposed, including names, birthdays and social security numbers. The business claimed that the stolen files contained data from over 7.8 million current T-Mobile accounts as well as data…

Telecom News

Evolve IP expands its international coverage

By Aiste Kryzanovske August 17, 2021

It has been announced that Evolve IP has increased the worldwide coverage for its Evolved Office UC and Teams Enterprise Voice products. Their program allows the company’s clients to acquire and port local numbers, as well as to have access to international and domestic telephony in 10 more countries. China, Japan and the Philippines in the Asia Pacific area, as well as Brazil, Mexico and Ecuador in Latin America, are some of the centerpieces of this recent development. Up to this point, Evolve IP has replaced PSTN services in over 40 countries and has inbound/toll-free calling capabilities across more than 50 nations. Business SMS, Recording & Analytics, Contact Center, Multi-level Auto Attendants, Advanced Hunt Groups, Overhead Paging, Receptionist Clients are just a few of the capabilities that Evolve IP’s communication solutions provide to Microsoft Teams and Cisco Webex Collaboration. Scott Kinka, Chief Strategy and Innovation Officer at…

What is SIP trunking?

By Aiste Kryzanovske August 16, 2021

SIP trunking is conquering the business world. However, some still do not know exactly what SIP services are, how they work or what to expect from them. We want to explain some essential aspects of this service, so in this article we will examine what SIP trunking is, what its benefits are and introduce you to the most popular SIP trunking providers on the market. SIP Trunking definition SIP or Session Initiation Protocol is a way to carry through voice over IP (VoIP) calls. It is an application layer protocol for real-time audio and/or video sessions between two endpoints. To put it simply, SIP is a technology that originates, maintains, modifies, and terminates call sessions over an IP network. Basically, SIP trunks are the virtual version of analog telephone lines. When using SIP trunks, a SIP provider connects one or multiple channels to a Private Branch Exchange (PBX), giving users…