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Enreach, Europe’s leading provider of converged contact solutions has today announced that Bertrand Pourcelot, Enreach for Service Providers’ Chief Executive Officer, and Tonny Siemons, Enreach’s Business Development Lead for Cloud IT, will each join panel sessions at the upcoming CCA European Summit. The event takes place 19-21 June 2024 at the Hotel Palacio Estoril in Estoril, Portugal.

Tollring, a leading developer of analytics software, has introduced its Analytics 365 AI-Powered Recording to the Microsoft Azure and AppSource marketplaces. This new feature enhances the Analytics 365 portfolio, providing comprehensive recording capabilities for Microsoft Teams. The AI-driven tool offers transcription, keyword detection, topic analysis, sentiment evaluation, and outcome analysis, allowing organizations to gain in-depth insights into customer interactions and behavior patterns.