Netcracker’s GenAI Telco Solution, a revolutionary tool that leverages generative AI models to enhance telecom operations, promises to reshape customer experiences and streamline automation. The tool facilitates personalised interaction while anonymizing telecom data and is compatible with widely used GenAI models. Amidst privacy and security concerns, it offers a secure gateway to harness telecom data, promising to boost business value extraction and maximize productivity.
Elevated expectations surround the fixed wireless customer premises equipment (CPE) market, largely fueled by an upsurge in 5G device development. Recent data indicates over twofold growth in 5G FWA CPE shipments, predicting a robust growth of 86% in 2023. However, the fluctuating sample size in the annual survey calls for a prudent interpretation of these statistics. As the data suggests, 5G devices are set to dominate the market, with a projected rise from 29% to 40%. The swift expansion of battery-powered pocket routers promises a solid growth in the overall FWA CPE shipments, with telcos driving 77% of the market. The United States leads in leveraging the 5G technology, promising extraordinary industry advancement.
Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.
Unveiling the hidden importance of fibre optic cables in delivering quality and reliable internet services, we spotlight Prysmian, European industry front-runner. Delving into the connection between prudent cable choice and tangible savings in network installation, while highlighting the formidable costs of cable failures. Prysmian’s commitment to innovation shines in miniaturising cables without compromise, resulting in practical and ecological benefits. Prysmian’s Telecom Business Director is set to reveal more insights at the Connected Britain Conference.
BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.
Explore the ‘Connected Nations’ report showcasing a promising surge in “Full Fibre” reach across the UK, now covering 52%. However, a static picture emerges for “superfast broadband” stuck at 97%, while Gigabit broadband registers a rise, and changes in 3G usage towards obsolescence are also highlighted. Further, discussions on smart devices over-harvesting consumer data and potential changes in the nation’s broadband landscape spark curiosity.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
Content Guru, a global leader in cloud contact center and customer experience (CX) technology, has unveiled a groundbreaking addition to its storm® platform. In a significant move, the company has integrated Google Business Messages, a digital communication channel, into its repertoire. This integration empowers customers to engage with brands via various Google entry points, including Google Search, Google Maps, and Google Ads.
The Online Safety Bill emerges as a tool for platform owners to tackle illicit content. Yet, penalties attached to non-compliance may be a hefty burden. The proposed “spy clause” infamously mandates the scanning of private user content, leading to vocal debates around privacy and the technology needed to enforce this clause. Amidst strong sentiments about potential surveillance, the UK government remains unwavering, resulting in possible market exits by platforms such as WhatsApp. With the telecom industry on the brink of substantial readjustments, the importance of staying informed is evident.
VMO2, a leading UK telecom company, is saying goodbye to 3G services by 2025, focusing on the advancement of 4G and 5G capacities. Though this marks the end of an era, it opens doors for superior technology and remarkable energy efficiencies. What does this imply for consumers and the future of mobile connectivity? Let’s explore.
