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Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

Telecom News

Ribbon’s SBC facilitates VoIP audio streaming for Amazon Chime Voice Connector

By Vilija Simkiene December 19, 2019

The US tech company Ribbon Communications, a global software leader providing IP-based real-time communications security and software solutions, has extended its collaboration with Amazon Web Services (AWS) to enable the simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using SIP-based Media Recording (SIPREC). Ribbon’s Session Border Controllers (SBCs) with SIPREC capabilities can forward audio streams to AWS for real-time, automated call analytics and recording. Ribbon is a member of the AWS Partner Network (APN), whose SBC Software Edition (SWe) is available in the AWS Marketplace and as an AWS Quick Start. In March 2019, Ribbon reported that its SBC SWe was successfully tested with the Amazon Chime Voice Connector, to help customers move their SIP trunking workloads to AWS. The company said that IT professionals can use the Connector for low-cost SIP trunking with on-premises or cloud-based phone systems. Sid Rao, General Manager at Amazon…

Telecom News

Telecoms.com annual survey highlights 5G, IoT and Cloud as priority investment areas

By Vilija Simkiene December 11, 2019

An independent news platform Telecoms.com has recently published its Annual Industry Survey 2019, with the main focus being on topics such as industry updates, 5G rollout, digital transformation, the Internet of Things (IoT), as well as the modernization of Operations Support Systems (OSS) and Business Support Systems (BSS). The survey, covering the industry landscape over the last 12 months and projecting into 2020, has revealed an optimistic forecast that is mainly supported by the launch of 5G commercial services, innovations and progress in other important areas of the industry. According to the report, the single biggest change in the industry landscape over the past year was the deployment of commercial 5G services in different parts of the world. Regardless of the fact that the best-selling service is high-speed Internet access (mobile and fixed), B2B services, including 5G serving other vertical industries, will undoubtedly play a much more significant role…

Telecom News

TeleSign and Bouygues Telecom team up to deliver new mobile identity solutions

By Vilija Simkiene November 28, 2019

French operator Bouygues Telecom and US-based TeleSign Corporation, a provider of user verification and Communications Platform as a Service (CPaaS) solutions owned by BICS (Belgacom International Carrier Services), have agreed on a new partnership. Under the agreement, Bouygues Telecom will gain access to TeleSign’s mobile identity products to protect its users from online identity theft and fraud activities such as Account Takeover (ATO) through SIM Swap and Synthetic Identity fraud. In the press release announcing the deal, Ravish Patel, Director of Mobile Identity at TeleSign, claimed that Mobile Identity represents a massive opportunity for mobile operators to play an important role in today’s digital disruption. “TeleSign has been working with mobile operators, guiding them on key aspects around the opportunity, use cases and privacy principles,” commented Patel. The announcement also points to breakthrough innovations in the European digital market in recent years, as more and more digital businesses…

Telecom News

CounterPath accepted as a member of the Cloud Communications Alliance

By Vilija Simkiene November 21, 2019

CounterPath Corporation, a Canadian software company that delivers Unified Communications (UC) solutions to businesses and service providers, has announced its membership in the Cloud Communications Alliance (CCA). As a peer organization that has a mandate to foster the expansion, availability and adoption of hosted communications services worldwide, the CCA provides a forum for industry leaders to discuss the most relevant topics. Todd Carothers, Chief Revenue Officer at CounterPath, said, “The CCA comprises some of the world’s leading cloud communications experts, vendors and strategists, and CounterPath is thrilled to be joining this fast-growing community. When extending the offer of membership into the organization, the CCA cited CounterPath’s long-term leadership in cloud communications as well as the ongoing technical innovations we have introduced to the market, including our award-winning Bria and Stretto solutions. We look forward to working with the CCA’s leadership team and members to advance the state of the cloud communications…

Telecom News

DT, Telefonica and Vodafone line up to expand their coverage in Germany

By Vilija Simkiene November 13, 2019

The three largest telecommunications providers in Germany, Deutsche Telekom, Telefonica and Vodafone, have announced a partnership to build 6,000 new mobile sites in order to improve broadband coverage in the country. The companies are planning to work closely together and share the use of the network, aiming to provide the best possible mobile broadband coverage for customers in rural areas, as well as along road, rail and inland waterway transportation routes. This is a condition that the operators are required to fulfill as specified in the 5G spectrum auction held by German federal regulators earlier this year. Dirk Wossner, Telekom Deutschland’s Managing Director, said, “The planned collaboration is a milestone for network expansion in Germany. Our common goal is to eliminate coverage gaps in the mobile network as soon as possible. Sharing infrastructure is nothing new for us. Sharing it at this scale, however, is a major step in the right…

Telecom News

GSA announces 50th commercial 5G network is now live

By Vilija Simkiene November 6, 2019

The latest report by the Global mobile Suppliers Association (GSA) indicates that the 50th commercial 5G network has now been launched, following the activation of 5G services in China. All the three state-backed telecom operators, China Unicom, China Mobile and China Telecom have launched next-gen networks and have already registered more than 9 million 5G subscribers. The GSA 5G Market Snapshot marks this deployment as the 50th commercial roll out of a 5G network. Joe Barrett, the President of the GSA, said, “I think that we have all been surprised by how quickly 5G has taken off, with deployments and commitments from across the globe gathering pace. This latest milestone, combined with commercial launches in the world’s largest mobile market, is set to lead to an explosion in 5G users and also have a knock-on impact on driving both use cases and innovation.” By the end of October 2019, the…

Telecom News

Avaya and RingCentral join forces in a $500 million UCaaS deal

By Vilija Simkiene October 10, 2019

Avaya, an American tech company specializing in unified business communications, and RingCentral, a provider of cloud-based communications for small businesses and enterprise companies, have announced a strategic partnership for a new cloud offering worth at least USD 500 million. RingCentral’s multi-million contribution includes a one-time USD 125 million preferred equity investment and a USD 375 million advance to Avaya for selling the RingCentral unified communications as-a-service (UCaaS) solution in selected countries. According to the terms of the agreement, Avaya will introduce a new global UCaaS solution called Avaya Cloud Office by RingCentral (Avaya Cloud Office) in the first quarter of 2020. Avaya Cloud Office will build up the company’s existing portfolio to offer a full suite of UC, CC, UCaaS and CCaaS solutions to a global customer base, which currently includes more than 120000 customers, over 100 million UC lines and 5 million CC users in over 180 countries. This solution…

Telecom News

Telco Telus to spend $700 million for ADT Security Services Canada

By Vilija Simkiene October 4, 2019

Telus Corp., one of Canada’s largest telecommunications companies, is expanding its security business and has agreed to acquire ADT Security Services Canada, Inc. (ADT Canada) for approximately CAD 700 million. ADT Canada provides security and automation services for residential and business customers. The company has about 500,000 customers and 1,000 team members across the country. Jim DeVries, President and CEO at ADT, said, “The sale of our more capital intensive Canadian operations enables us to sharpen our focus on the exciting growth and higher margin opportunities in the U.S., where we can more efficiently invest our time and resources. Importantly, these emerging opportunities are ideal for leveraging the trusted ADT brand as we continue generating strong free cash flow to drive shareholder value over the long term.” According to the agreement, all of the ADT Canada team members and customers will join Telus. The company said it will “deepen…

Telecom News

Verizon delivers enterprise-grade collaboration over its global VoIP service

By Vilija Simkiene September 12, 2019

American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…