The US tech company Ribbon Communications, a global software leader providing IP-based real-time communications security and software solutions, has extended its collaboration with Amazon Web Services (AWS) to enable the simplified forwarding of VoIP audio streams to Amazon Chime Voice Connector by using SIP-based Media Recording (SIPREC). Ribbon’s Session Border Controllers (SBCs) with SIPREC capabilities can forward audio streams to AWS for real-time, automated call analytics and recording.
Ribbon is a member of the AWS Partner Network (APN), whose SBC Software Edition (SWe) is available in the AWS Marketplace and as an AWS Quick Start. In March 2019, Ribbon reported that its SBC SWe was successfully tested with the Amazon Chime Voice Connector, to help customers move their SIP trunking workloads to AWS. The company said that IT professionals can use the Connector for low-cost SIP trunking with on-premises or cloud-based phone systems.
Sid Rao, General Manager at Amazon Chime, Amazon Web Services, said, “Our customers tell us that the traditional approach to verifying compliance related to financial transactions done over the phone, which involves having teams of people listen to samples of recorded calls, is expensive. We’re delighted to be working with Ribbon to enable customers to use Session Border Controllers with the Amazon Chime Voice Connector SIPREC feature and Amazon Transcribe to build a real-time, automated solution that can analyze calls to assist with compliance.”
According to the statement, the Amazon Chime Voice Connector supports both inbound and outbound calling. Developers can use this service to build PSTN calling for their own applications with the Amazon Chime SDK, or stream audio for phone call analytics and machine learning. Moreover, companies that previously had to deploy costly on-premises analytics hardware and software can now receive audio from their PBX or contact centre for applications such as transcription and sentiment analysis.
“We are pleased to continue building on our already strong relationship with AWS by delivering advanced SIP recording capabilities through our market-proven Session Border Controllers,” said Tony Scarfo, Ribbon’s Executive Vice President of Products, Research and Development, Support and Supply Chain. “Ribbon SBCs allow up to four concurrent SIP recording sessions, enabling recorded data to be used for multiple purposes simultaneously, such as real-time analytics for call center agents, recordings for corporate compliance and back-up, and lawful intercept.”
Additionally, Ribbon’s feature-rich SBCs provide secure SIP recording, along with the ability to send rich metadata to recorders for downstream analytics, optional encryption of signaling and the ability to direct media packets to the recorder.