Audian, a Unified Communications (UC) solutions provider seeking to redefine the telecom industry, and Xarios Technologies, an independent software vendor and developer of advanced telephony applications, have entered into a strategic alliance agreement to bring the next generation of real-time call analytics and business insights to VoIP telecommunications systems. These leading companies in the telecom environment will help their end customers with new applications and provide integration between platforms that facilitate in-depth information and data-driven business solutions.
Brandon Bazemore, CEO of Audian, said, “We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business. Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance improvements to our customers.”
According to the announcement, the strategic partnership is being carried out with the development teams of both companies collaborating on new-to-market software solutions in order to solve operational challenges faced in a business environment where end customers require faster and more accurate responses than ever.
“We have a passion for our products and how they can work for a customer, a commitment to deliver value and functionality, and a passion for world class customer service,” said Robin Russell, CEO of Xarios. “Audian’s unique approach to hosted voice and data systems — as well as a shared passion for customer service — make them an ideal partner to create new solutions for today’s telecom needs, not those of the past.”
In addition, the US-based Audian’s focus is to enhance the competence of its customers in the telecoms world, while providing them with the latest software and technologies. Headquartered in Manchester, UK, Xarios strives to simplify the management of technology upgrades and to enhance smart decision-making. Both Audian and Xarios are looking forward to developing innovative solutions together in the coming months.