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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States.


Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.”


In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs by sharing trunk capacity across all of their sites. Furthermore, VCE customers will now be able to make long-distance calls to any Verizon Wireless device or call other Verizon VoIP subscribers at no additional charge using the Wireless Connected VoIP and VoIP IP Enterprise routing features.


Additionally, Verizon’s SD-WAN service enables VCE customers to improve user and customer performance as well as increase resiliency and security with capacity prioritization.


In addition to its own offerings, Verizon is also providing VCE via Cisco’s Webex suite. According to the company, this solution combines the power of hosted unified communications and collaboration (UC&C) functionalities together with Verizon’s VoIP connectivity, with the added flexibility of Cisco’s Flex Plan licensing model. Verizon stated that it is the only carrier in the market that supports Cisco Webex Calling in Webex Teams on a private MPLS network.


Cisco Senior Vice President and General Manager for the Team Collaboration Group, Sri Srinivasan, said, “Cisco is excited to be partnering with Verizon and we’re delighted to deliver the power of a Single Platform bringing together Webex Calling, Teams and Meetings as the best Enterprise Collaboration solution for our customers. Verizon’s specific enhancements to VCE enables enterprises to heighten employee collaboration by providing a more productive, secure and cohesive environment.”