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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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DIDWW and INVADE collaborate to support predictive dialing for market research

By Aiste Kryzanovske September 23, 2021

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys. As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs. DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

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DIDWW expands its emergency services to Thailand, Panama, and Italy

By Aiste Kryzanovske September 9, 2021

DIDWW, a leading global provider of two-way voice and SMS communications, has announced the expansion of its emergency services support to additional countries – Thailand, Panama and Italy. Meeting the highest requirements for regulatory compliance, the company ensures reliable connectivity to Public Safety Answering Points (PSAPs) using local dialing in these regions. The ability to contact emergency services is vital. DIDWW private, geo-redundant, global network infrastructure is designed to deliver every single call, providing access to emergency services at the most crucial moments. This mission-critical reliability is underpinned by the highest regulatory compliance requirements adhered to by DIDWW, thereby ensuring premium call quality to the relevant PSAPs. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We are really pleased to expand our emergency services to Thailand, Panama and Italy, thereby strengthening our offerings to customers in these regions. We are happy to offer peace of mind for our…

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DIDWW implements STIR/SHAKEN to fight caller ID spoofing

By Aiste Kryzanovske July 19, 2021

Illegal robocalls have been a major source of consumer complaints at the FCC. Hence, as of June 30, 2021, the Federal Communications Commission (FCC) regulations require that all inbound and outbound voice service providers operating in the United States implement STIR/SHAKEN standards in the Internet Protocol (IP) portions of their network in order to combat the plague that robocalls and spoofed calls have become. Therefore, in order to comply with these FCC requirements and to maintain customers’ trust, DIDWW, a global telecommunications operator and provider of premium quality VoIP services, has announced the successful implementation of Caller ID authentication through the STIR/SHAKEN set of standards. The industry-standard caller ID authentication framework STIR/SHAKEN is a set of technical standards and protocols that allow the authentication and confirmation of caller ID information when calling over Internet Protocol (IP) networks. Caller ID authentication technology allows people to trust the caller…

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DIDWW enables Hemmersbach to seamlessly transition to VoIP globally

By Aiste Kryzanovske April 27, 2021

Innovative communication solutions are a great way to streamline business processes, increase productivity and ensure a smooth and scalable expansion. German-based Hemmersbach, a renowned service provider of IT infrastructure – DaaS (Device as a Service) and GFS (Global Field Service) – has teamed up with DIDWW, a leading provider of premium quality cloud communication services, to establish a strong local presence across the world with DID numbers and SIP trunks. This initiative will see the DIDWW private global voice and SMS network enabling seamless communication for Hemmersbach, which currently serves customers in more than 190 countries and operates through 50 subsidiaries worldwide. To successfully manage such a large volume of internal and external communications, Hemmersbach will leverage the robust and geo-redundant VoIP network at DIDWW. The company’s extensive international coverage of virtual phone numbers and its powerful local dialing solution will ensure a fully-compliant and reliable service, as…

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DIDWW enables custom billing cycles for efficient DID number management

By Aiste Kryzanovske April 6, 2021

The global telecommunication services provider, DIDWW, is committed to continuous improvement and is always pushing the boundaries to enhance the customer experience. The company has announced an expanded feature set for its cloud communications platform, which now includes a “billing cycle” capability. This highly useful feature allows customers to set the specific number of billing cycles before their DID subscription expires, making inventory administration convenient and easier to plan ahead. By taking advantage of this new feature, customers will be able to manage their DID numbers in a more efficient and productive manner by customizing and automating the ordering process to fit any use-case. The DIDWW self-service portal offers an easy way to order, configure and manage virtual numbers in real-time. The latest update to this platform is a perfect example of how to simplify the DID management process and enhance business productivity. The company continues to add innovations to the user…

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DIDWW to release API with significant functionality improvements

By Aiste Kryzanovske November 17, 2020

DIDWW, an Irish-based telecom operator providing global telecommunication services, has announced the news of its upcoming new and improved API functionality. These updates will assist customers to fully automate their telephony processes and allow for the complete integration of their operational components into the DIDWW customer service portfolio. The company is continually striving to increase the functionality of its services, and in order to achieve that, they are upgrading their platform by accelerating processes with automation. Because of its established priorities, DIDWW plans to make all of its user panel features available through the API, in order to optimize the speed of operations and improve process automation. The current API is designed for telecom operators, making it possible for them to perform a wide range of actions, while helping to automate and further bolster their services. Some of the features include worldwide ordering and setting up of phone…

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DIDWW announces new Configuration Profile Rules feature

By Aiste Kryzanovske September 17, 2020

DIDWW, a global telecommunication provider, has announced the launch of a brand-new feature to further enhance its industry-leading user interface by introducing automated Configuration Profile Rules. Ever since DIDWW’s launch in 2004, the company has been constantly delivering new, up-to-date features to the market to enhance the overall user experience. Although the company has had a configuration profile section for some time that allowed its users to create as many configuration profiles as their virtual numbers (DIDs) require, this new feature automates a sometimes complex process. Now, using the new rules section, users can automatically assign their specific configuration profiles to their DIDs by location or number type. DIDWW introduced this automated process in order to save customers time, as the platform can now perform all the technical and often time-consuming tasks for them. The new feature will allow customers to create multiple rules that will apply the…

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DIDWW initiates cost-free calling to the COVID-19 hotlines globally

By Vilija Simkiene April 29, 2020

DIDWW, an Irish-based telecom operator providing global telecommunication services, has enabled free outbound calling to COVID-19 hotlines to help collaboration amid widespread coronavirus lockdowns. The company said that all customers using DIDWW outbound trunks and virtual DID numbers as caller IDs can now access local COVID-19 hotlines at no additional charge in 17 countries. Lina Zaboras, CEO of DIDWW, said, “DIDWW leverages and opens up its global access to local telecommunications infrastructure to facilitate another essential service. While enabling local dialing to emergency and short numbers is quite challenging in the VoIP industry, we are successfully expanding these services with the latest addition of local dialing to COVID-19 hotlines over our global VoIP infrastructure. We encourage our wholesale customers to enable the access and route these calls for their end-users with the mission-critical DIDWW global network, free of charge.” In a statement, DIDWW noted that so far, they…

Telecom News

DIDWW opens the first telephony museum in the Baltic States

By Vilija Simkiene February 19, 2020

The highly anticipated DIDWW telephony museum is now open to the general public in the Northern European city of Siauliai, Lithuania. The region’s premiere telephony museum is located in a restored cultural heritage building, a former treasury house (built in 1907-1908), and the project was made possible with the generous support of Lina Zaboras, CEO of DIDWW. Being passionate about telephone communications and guided by a strong vision to present the history of telephony to the general public, DIDWW has cherished the idea of a museum for many years, and this goal has finally come to fruition. Having assembled an extensive collection of exhibits and other artifacts related to the history of telephony in Lithuania and the world, DIDWW has opened this unique museum, featuring innovative, educational and historical exhibits. The museum’s collection is comprised of more than 200 pieces, reflecting over 200 years of telephony history. The…