You searched for ITS | Page 7 of 249

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, today announced several important enhancements to its white label Desktop Softphone and WebRTC solutions. Telinta’s brandable Desktop Softphone is a software application for Windows, Mac, and Linux computers, enabling VoIP service providers to offer both inbound and outbound VoIP calling, plus messaging. The company’s brandable WebRTC solution can be accessed by users via a convenient multi-language web-based portal, without the user needing to install software. New features added to these solutions include an optional Operator Panel and Busy Lamp Field (BLF), enabling an office receptionist to see at a glance if a team member with an extension on the same PBX is busy with an active call. Other features include both attended and unattended call transfers, placing calls on hold, SMS and free on-net messaging, phonebook, call history, do not disturb, and more. VoIP…

Telecom News

Video conferencing giant Zoom cuts back its workforce by 15%

By Aiste Kryzanovske February 9, 2023

Zoom, the video conferencing powerhouse that had explosive growth during the COVID-19 pandemic, has disclosed that 15% of its workforce, or around 1,300 workers, will be let go. The company’s CEO, Eric Yuan, attributed the need to reduce staff expenses to the company’s previously accelerated hiring during the pandemic and the unpredictability of the global economy. The number of staff at Zoom increased by more than 275% between July 2019 and October 2022, reaching 8,422 employees. Many companies and schools depended on Zoom to keep their operations running at the peak of the pandemic; however, with lockdowns becoming rare events and the rise of “Zoom fatigue,” the corporation has struggled to continue its growth. Zoom’s market cap peaked at $150 billion in late 2020, but has since dropped to roughly $24 billion. Yuan acknowledged not devoting enough effort to analyzing the company’s growth and determining if that expansion…

Telecom News

Virgin Media O2 chooses Juniper Networks to upgrade its Core IP Backbone Network

By Aiste Kryzanovske January 24, 2023

Juniper Networks, a supplier of secure, AI-driven networks, announced that Virgin Media O2, one of the UK’s major fixed and mobile service providers, has updated its IP core backbone network in conjunction with Juniper. The upgraded network can accommodate 800G and is part of Virgin Media O2’s long-term strategy to invest in sustainable infrastructure capable of supporting continuous data growth and bandwidth needs. This investment will allow the company to quickly launch revenue-generating services while also lowering power, cooling and space usage expenses. In order to implement this strategic update, Virgin Media O2 selected Juniper as its technology partner for a number of reasons. Prior to their joint venture in 2021, Virgin Media and O2 had used Juniper for more than 10 years as their primary networking provider. Additionally, Juniper was able to provide Virgin Media O2 with a compelling economic proposition by protecting their long-term investment. This…

Telecom News

Dialpad expands its open app ecosystem with new integrations

By Aiste Kryzanovske January 19, 2023

Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation. The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements. Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

Telecom News

SkySwitch adds Contact Center functionality to its platform

By Aiste Kryzanovske December 14, 2022

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own. The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities. The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions. The SkySwitch Contact Center solution also provides white-label partners with an…

Telecom News

Ericsson sells its IoT business to Aeris Communications

By Aiste Kryzanovske December 8, 2022

Ericsson has announced the sale of its unprofitable Internet of Things (IoT) division to Aeris Communications, an IoT solutions supplier. The Swedish telecom equipment provider claimed that the transaction, which covers its IoT Accelerator and Connected Vehicle Cloud operations, will end the businesses’ past quarter-to-quarter losses of almost $24 million. Over 9,000 businesses use Ericsson’s IoT Accelerator to handle 22 million eSIM connections and over 95 million connected devices worldwide. For worldwide IoT cellular connectivity, these businesses and relationships make use of Ericsson’s current network of over 35 communications service provider partners. The Connected Vehicle Cloud business, in the meantime, is said to be the most comprehensive connected car platform available today, with automotive IoT leaders utilizing this service to connect over six million vehicles across 180 countries. More than 100 million IoT devices will be connected across 190 countries using Aeris and Ericsson’s combined IoT…

Telecom News

Orange expands its cyberdefense branch with two acquisitions

By Aiste Kryzanovske November 15, 2022

The Orange subsidiary, Orange Cyberdefense, has purchased all of the shares of SCRT and Telsys, two Swiss businesses. These two sister companies, which have operations in Geneva and Bern, together with a joint headquarters in Morges, near Lausanne, employ over 100 professionals with expertise in cybersecurity and related services. The growth of Orange Cyberdefense is a strategic goal for the Orange Group as it seeks to position itself as a top European cybersecurity business. The purchases, according to Orange, would strengthen the group’s cyberdefense business, which intends to generate 1 billion euros in revenue next year. The financial terms of this deal have not been disclosed. Currently, Orange Cyberdefense operates in nine countries, including France, Belgium, Denmark, Germany, the Netherlands, Norway, Sweden, the United Kingdom and Switzerland. With the acquisition of SCRT and Telsys, Orange Cyberdefense is now able to provide around-the-clock local assistance to Swiss organizations.…

Telecom News

DIDWW expands its VoIP solutions with full PSTN replacement for businesses

By Aiste Kryzanovske November 10, 2022

DIDWW, a global telecoms provider offering premium quality, two-way VoIP and SMS communications, has further extended its product portfolio to offer businesses a seamless transition to VoIP with their PSTN replacement solution. The DIDWW local termination service, which acts as one of the key components in replacing traditional telephony, has been expanded to cover 41 countries. This service has also been the main driving force which has allowed DIDWW to build its two-way SIP trunking solution to meet the stringent demands of telcos and businesses of all sizes. Additionally, DIDWW local termination offers virtually unlimited call capacity, flexible SIP trunk settings, truly local dialing and premium voice quality. As the need for emergency calling capabilities for IP-based solutions has increased significantly, the DIDWW Emergency Dialing service has also been further expanded and is now available in 27 countries. By maintaining the highest standards of regulatory compliance, DIDWW ensures…

Telecom News

Telinta enhances its TeliGlobe Brandable Mobile Softphone solution with “In-App” sign-up

By Aiste Kryzanovske November 3, 2022

Telinta, a global leader in cloud-based softswitch solutions for UCaaS and VoIP service providers, has announced a unique enhancement to its TeliGlobeTM Brandable Mobile VoIP solution. End users can download Telinta’s free Mobile Softphone application from both Google Play and Apple iTunes. Telinta customers now have the option to enable new end users to open an account and sign up for VoIP services directly from the brandable app. The new “in-app” sign-up capability joins TeliGlobe’s existing option for online sign-up using a browser, and is available to Telinta customers using TeliGlobe Brandable at no additional cost. The new capability also provides Telinta customers with the option to offer free calling as a promotional incentive, enabling prospective users to make a few test calls, for which the Telinta customer can securely predefine a spending limit, set allowable destinations, and more. TeliGlobe offers an extremely affordable way for ITSPs and…

Telecom News

DIDWW expands its local SIP Trunking coverage in Georgia, Turkey and Slovenia

By Aiste Kryzanovske October 11, 2022

DIDWW, a global provider of premium quality cloud communication services, has announced the expansion of its two-way SIP trunking solution by adding Georgia, Turkey and Slovenia to its local call termination coverage. Serving as an efficient replacement for traditional telephony, this solution offers virtually unlimited call capacity, flexible SIP trunk settings, truly local dialing and premium voice quality. The DIDWW SIP trunking service is delivered over a private, global IP network, which ensures the highest level of security and reliability. In addition, DIDWW has built its SIP trunking solution to address the needs of telco operators and businesses of all sizes and help to effortlessly expand their voice communications all around the world. With the recent additions of Georgia, Turkey and Slovenia to their local dialing coverage, the DIDWW local termination service is now available in 41 countries. Tadas Urbietis, Carrier Relations Manager at DIDWW, added, “We…