Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation.
The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements.
Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud, Google Chrome and Android.
Sangeeta Walsh, VP, Strategic Alliances at Dialpad, commented: “Our partnerships with companies like Google open up integration options for us to bring mutual customers more flexibility to meet their individual business needs. We’re focused on growing the Dialpad App Partner program and App Marketplace to continue and increase efficiencies for our customers and their employees.”
“Dialpad has long developed on Google technology and has been an active Chrome Enterprise Recommended partner. We are delighted to see Dialpad continue to prioritize technical development efforts on the Chrome Platform by integrating with our innovative Contact Center APIs, such as ChromeOS Desk Connector, and finding new ways to bridge our business technology with customer-first workflows in mind,” said Gregg Fiddes, Head of Chrome Technology Partnerships at Google.