DIALPAD Archives | VoIP Review

Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation. The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements. Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

News Roundup

A quick roundup of the news in Telecoms | Week #49

By Aiste Kryzanovske December 9, 2022

TextNow to pay off $50,000 worth of phone bills TextNow, a mobile app that provides free cellular and WiFi-enabled phone service, said that it will start the holiday season by paying off $50,000 in phone bills owed by selected phone company customers. The company is aiming to promote consumer knowledge that they may cancel their pricey phone service subscriptions. TextNow has identified individuals who are in great need, such as single parents, veterans, students, and people impacted by job loss, sickness, injuries, or recent losses. Read more at: https://tinyurl.com/yckux44v Cisco releases its annual Security Outcomes Report This week saw the release of Cisco’s annual Security Outcomes Report. 62% of the companies questioned reported having encountered a security incident that affected their business in the last two years. Ransomware occurrences, outages, and network or data breaches were the most common types of incidents. Security resilience is a top issue for 96%…

News Roundup

A quick roundup of the news in Telecoms | Week #46

By Aiste Kryzanovske November 18, 2022

Vodafone to increase pricing and reduce costs In order to lessen the effects of the worsening economic climate, Vodafone has announced cost-cutting initiatives and lowered its full-year profit and cash flow projections. The business said that it will advance the digitalization of its operations while streamlining and simplifying its group-wide structure. The network will also implement “pricing action” across Europe to counteract high energy costs and growing inflation concerns. Read more at: https://tinyurl.com/2p8mcfxm ZenFi Networks purchase by BAI Communications finalized BAI Communications has completed its acquisition of ZenFi Networks. ZenFi, located on the East Coast of the United States, is a supplier of digital infrastructure solutions and an innovator in small cell deployment, offload and roaming services, fiber connection, and network edge colocation. As part of this transactIon, BAI will acquire ZenFi’s portfolio of assets, including approximately 1,100 miles of fiber network throughout the New York and New Jersey metro…

Top 10 VoIP providers in 2022

By Aiste Kryzanovske July 11, 2022

If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer. Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022. RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized…

Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

By Aiste Kryzanovske June 9, 2022

Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents. As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience. The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

News Roundup

A quick roundup of the news in Telecoms | Week #14

By Aiste Kryzanovske April 8, 2022

Cellcom and Voipfuture expanding their cooperation In addition to the currently provided monitored business voice services, Voipfuture, a supplier of a unique carrier-grade, dual-visibility voice service quality monitoring and analytics solution, stated that it has completed the deployment of its Qrystal monitoring system in Cellcom’s IMS core. Since 2018, Cellcom has been using Qrystal to monitor enterprise customer voice services and the organization will now use Qrystal to ensure voice quality for both individual and business users. Read more at: https://tinyurl.com/5b2zt6jf Curious Thing to scale its solution with Vonage Curious Thing, an Australian voice-based conversational AI provider, is adopting the Vonage Communication Platform to grow its products and improve customer experiences. This will be achieved through automated and AI-enabled proactive client interaction according to Vonage, a worldwide supplier of cloud communications. Curious Thing users may now connect at scale, across regions and channels, using a mix of Curious Thing and…

News Roundup

A quick roundup of the news in Telecoms | Week #12

By Aiste Kryzanovske March 25, 2022

DT and Vodafone to tackle areas of Germany with no 4G coverage Deutsche Telekom (DT) and Vodafone Germany have announced further advancements in their efforts to close 4G coverage gaps in distant or rural parts of Germany where consumers are serviced by only one mobile network operator (MNO) or no operator at all. Over the last several years, the two operators have worked to increase coverage in 3,000 to 4,000 so-called 4G gray spots, which are commonly described as places where only one MNO can provide service. Read more at: https://tinyurl.com/yndfwnvb Spectralink launches DECT devices with Microsoft Teams SIP Gateway Spectralink, a global workplace mobility solutions supplier, has announced the availability of DECT devices that are compatible with the Microsoft Teams SIP Gateway. Company-critical deskless workers, who must travel to a remote site in order to carry out their duties, are very much relied upon by enterprise companies such as…

News Roundup

A quick roundup of the news in Telecoms | Week #11

By Aiste Kryzanovske March 18, 2022

Nokia labeled one of the world’s most ethical companies Nokia has been named one of the “World’s Most Ethical Companies®” for the fifth year in a row by the Ethisphere Institute. In 2022, 136 recipients from 22 countries and 45 sectors were honored. Nokia is one of five telecoms industry winners, and the only Finnish business to receive recognition. Nokia’s superior governance, as well as its dedication to best-in-class sustainability, corporate ethics, compliance and governance standards, has earned the company this honor. Read more at: https://tinyurl.com/4ab8c253 NTT partners with Schneider Electric to test private 5G network NTT and Schneider Electric’s latest collaboration will build on their current relationship to create a secure and on-premises end-to-end digital platform that will allow various sectors to benefit from private 5G services. The private 5G network is projected to support equipment availability, machine performance and product quality solutions. The project will also provide a…

Telecom News

A quick roundup of the news in Telecoms | Week #34

By Aiste Kryzanovske August 27, 2021

OneWeb launches 34 more broadband satellites OneWeb has reported the successful launch of 34 additional low Earth orbit (LEO) satellites, increasing the total deployment to 288. The company plans to grow its fleet to 648 satellites by the end of next year in order to provide worldwide coverage. The rollout comes after the conclusion of OneWeb’s Five to 50 mission, and it bodes well for the promise of a commercial service later this year, followed by a worldwide service in 2022. The forthcoming 648-strong LEO fleet claims data speed of up to 195mbps, with latency as low as 50ms. Read more at: https://tinyurl.com/cnpshnse Comcast acquires Masergy Comcast Business has agreed to purchase Masergy, a cloud and software-defined networking business that provides a portfolio of managed services such as SD-WAN, unified communications-as-a-service, call center-as-a-service and security. The purchase price was not revealed. Comcast’s goal with this acquisition is to enhance its…

Telecom News

A quick roundup of the news in Telecoms | Week #29

By Aiste Kryzanovske July 23, 2021

Dish and AT&T strike a $5 billion network deal Dish has signed a mobile network services agreement with AT&T worth more than $5 billion over the next ten years. In accordance with the MVNO and the national roaming agreement, Dish’s mobile phone brands will use the AT&T network. When the operator’s 5G service commences, the mobile brands will use AT&T’s infrastructure for roaming in areas where it does not currently have coverage. With this deal, Dish replaces T-Mobile US as a partner in the wholesale network, and it is likely that the network operator will not suffer significant financial losses due to one of its competitors. Read more at: https://tinyurl.com/3fuxje7k Cox Business launches Net Assurance to help small businesses Cox Business has released Net Assurance, a new service aimed at small businesses to protect them from losing their Internet connection during outages. If the Internet loses its wired and private…