News Roundup

A quick roundup of the news in Telecoms | Week #14

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Cellcom and Voipfuture expanding their cooperation

In addition to the currently provided monitored business voice services, Voipfuture, a supplier of a unique carrier-grade, dual-visibility voice service quality monitoring and analytics solution, stated that it has completed the deployment of its Qrystal monitoring system in Cellcom’s IMS core. Since 2018, Cellcom has been using Qrystal to monitor enterprise customer voice services and the organization will now use Qrystal to ensure voice quality for both individual and business users.

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Curious Thing to scale its solution with Vonage

Curious Thing, an Australian voice-based conversational AI provider, is adopting the Vonage Communication Platform to grow its products and improve customer experiences. This will be achieved through automated and AI-enabled proactive client interaction according to Vonage, a worldwide supplier of cloud communications. Curious Thing users may now connect at scale, across regions and channels, using a mix of Curious Thing and Vonage APIs, which include Vonage’s Voice, SMS, Numbers and Reports.

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CX Effect to leverage Dialpad’s AI technology

Dialpad Inc., a supplier of AI-powered communication and collaboration products, has announced a new agreement with CX Effect, a technology integrator for reseller services to the worldwide markets. Dialpad’s entire array of cloud-native communications services will be added to CX Effect’s trusted partner portfolio as a result of this collaboration. CX Effect will provide Dialpad solutions, which will allow contact center agents to operate from any device and from any location.

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Telstra introduces SMS scam filter

Following a spike in fraudulent SMS links in 2021, Telstra implemented a scam filter throughout its network to curtail suspicious text messages. Before scam messages are able to reach a customer’s mobile device, the SMS function stops these communications at the network level by employing  automated machine scanning. This e filter has been automatically enabled for all subscribers. The filter has safeguards in place to guarantee that valid messages are not filtered out, and that commercial communications from banks, government agencies and other organizations remain unaffected.

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Project Kuiper prepares for a launch countdown

Amazon has made significant progress with Project Kuiper by securing up to 83 launches from three commercial space organizations, Arianespace, Blue Origin and United Launch Alliance (ULA), to offer heavy-lift capability for the mission. These agreements ensure that the company has adequate capacity to launch into orbit the vast majority of the 3,236 satellites that comprise the satellite constellation.

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