If you ask anyone who is familiar with VoIP systems, they’d probably tell you that choosing the right service provider can indeed be a difficult task. The VoIP market includes numerous service providers, each of them claiming to be the best. It’s easy to get frustrated with the selection process when seeking a service provider, and it’s challenging to compare features, benefits and customer support quality on offer.
Therefore, we’ve done the legwork, and all you have to do is read our findings. So, there you have it – our top 10 picks for the best VoIP systems in 2022.
RingCentral Office is a renowned cloud-based VoIP platform with a wide range of capabilities that should be able to meet the needs of any company phone system. Furthermore, APIs may be used to enhance RingCentral Office’s integration with other apps. RingCentral Office stands apart in the market for medium-sized businesses and enterprises and is a fully-featured cloud PBX that includes sophisticated features like UCaaS and custom application integrations. RingCentral Office comes with all of the essential features of a virtual PBX, such as a corporate directory, call forwarding and handling, and many extensions. It also has an iOS and Android app that allows users to convert their cellphones into more traditional-looking business phones.
Mitel is a powerful unified communications solution for companies of all sizes. Mitel is an excellent choice for all enterprises due to the numerous ways the product can be installed. The solution is available in the cloud as well as on-premises. Mitel offers a wide range of telephony, collaboration, mobility administration, and contact center capabilities and tools, making it a complete unified communications solution. Auto attendants, call forwarding, call transfer, call waiting, caller ID, speed dial, music on hold, call screening, call blocking, and the option to dial by name or extension are all available with MiCloud Connect. The Mitel iOS and Android mobile apps allow users to make and receive calls from their business lines, hold conference calls and check voicemail.
DIDWW is a VoIP communications platform for telecom professionals that includes complete self-service and real-time provisioning, APIs, and all the other tools needed to gain unequaled control over voice and SMS services. With 80+ countries and 4000+ area codes throughout the world, the company provides the most comprehensive, fully compliant international coverage of local, national, mobile, toll-free and UIFN virtual phone numbers. DIDWW also provides two-way local and worldwide SIP trunks, access to local emergency services, customizable capacity choices, free global number portability, a number selection tool, a cloud PBX called phone.systemsTM, and a corporate softphone called call.centerTM.
8×8 Inc. offers cloud communications and customer interaction solutions for organizations of all sizes. Their services include voice, contact center, video, mobile and unified communications. All 8×8 plans feature unlimited domestic calling, SMS and team messaging, call routing and forwarding, voicemail transcription, call recording, and integration with a wide range of third-party apps, as well as local, toll-free, and Universal International Freephone numbers. Those in need of worldwide access can choose from numerous low-cost international plans offered by the firm. Because 8×8 is a cloud-hosted VoIP business phone solution, no PBX hardware is required. Also, 8×8 works with a variety of call carriers to provide great call quality on every call.
VoIPstudio is a top-tier VoIP communications solution provider for small and medium-sized enterprises of all types. The company provides over 40 cloud-based PBX services in a simple, intuitive, all-inclusive platform that allows any organization to benefit from professional communications at a low cost. VoIPstudio helps expanding enterprises to operate globally by enabling them to acquire phone numbers in over 90 countries and 30,000 cities across the world directly from the application. The company offers international, local, toll-free, and “gold” phone numbers, with newly purchased numbers being instantly usable. VoIPstudio is a complete, unified communications platform that integrates seamlessly with generically-used technologies, allowing this service to fit seamlessly into existing processes.
Nextiva is a VoIP provider that offers a simple yet robust phone system for businesses. Nextiva’s business call management system contains features including unlimited calling, texting, faxing, call queuing, fast conference calling, and more. The company offers a full unified communications solution that includes audio, video, text, mobile apps and web collaboration. Nextiva plans all offer unlimited calls to the United States and Canada, as well as voice to text, call routing and forwarding. Throughout the United States, the company offers local, toll-free, and vanity phone numbers, as well as a cloud PBX system. The company takes pride in currently serving over 100,000 clients and carrying over 1 billion calls per year over the industry’s highly trusted network.
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans include unlimited calling in the United States and Canada, as well as unlimited text messaging and call features such as transfer, support and mute. Voicemail transcription, multistage automated attendants, softphones, and G Suite and Office 365 integration are also available. Dialpad provides local and toll-free numbers in more than 50 countries across the world.
Intermedia Unite is a cloud-based voice over internet protocol (VoIP) service that offers small to large businesses tools that include video conferencing, chat, and SIP trunking to help customers streamline their corporate communications. Users may send messages to colleagues and attach media files to texts using the centralized platform, which improves communications across organizational departments. Unite customers may stay connected wherever they go, on nearly any communication device, with free mobile and desktop apps. The service also comes with Intermedia’s J.D. Power-certified 24/7 support and a 99.999 % uptime service level assurance. Intermedia Unite integrates with a number of third-party apps, including Zapier, Microsoft Dynamics 365 and Zendesk.
Line2 is a cloud-based business phone service that allows participants to call and text from any device using an app. Line2’s VoIP service is clearly intended for small enterprises, and its limited feature set means that it is unlikely to be ideal for organizations with a significant number of employees. If all you need is a dependable, user-friendly platform to keep your employees connected, Line2 could be the answer. Voicemail transcription, a softphone, SMS messaging, voicemail to email, and electronic fax capabilities are among the basic services included with Line2’s package. Businesses may choose from a variety of local and toll-free numbers using Line2. Because Line2’s service is app-based, users can access their business phone line everywhere, as long as they have an iOS, Mac, Windows, or Android device and an Internet connection.
NICE CXone is an industry leader in cloud-based contact center software and is recognized for offering a consistently exceptional customer experience. Their contact center offers the following benefits: modern ACD, which provides digital first omni channel routing and increased business mobility, integrated and comprehensive workforce management solutions to engage and enable contact center agents to achieve business goals, and automation and artificial intelligence (AI) capabilities to improve the customer experience and automate daily agent tasks and customer journey management. With market-leading cloud technology, excellent knowledge and service delivery, and a vast and diversified partner ecosystem, NICE CXone’s purpose is to assist clients accomplish their business goals.
| Company | Best for | Services | Features |
| RingCentral | All businesses | 250+ app integrations
More than 200 US area codes Inbound virtual numbers in 110+ countries UCaaS Business SMS and MMS Contact center Global PBX services 40+ countries |
Voicemail Transcription
Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Toll-Free Option Video Conferencing 24/7 technical support |
| Company | Best for | Services | Features |
| Mitel | All businesses | CRM integrations
Contact center Cloud and on-site business phone systems IP and digital phones Unified Communications |
Voicemail Transcription
Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Video Conferencing 24/7 technical support |
| Company | Best for | Services | Features |
| DIDWW | All businesses | Virtual phone numbers in 78+ countries and 4360+ area codes worldwide
SIP trunking P2P and A2P SMS UIFN phone numbers Hosted IP-PBX Comprehensive API for integrations |
24/7 technical support
Software Phone SMS Messaging Call Monitoring Voicemail to Email Fax Support E911 Service SIP Phone Support Free Number Porting |
| Company | Best for | Services | Features |
| 8X8 | All businesses | UCaaSContact center
Conferencing Hosted IP-PBX Team chat Phone numbers in 100+ countries worldwide Integrations |
Voicemail Transcription
Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Video Conferencing |
| Company | Best for | Services | Features |
| VoIPstudio | Small to medium businesses | Call Center
Hosted IP-PBX Phone numbers in 90 countries Conference calling Chat |
CRM integrations
Number portability Auto-attendant Desktop softphone SMS Messaging Electronic Fax Video Conferencing 30-day free trial SIP Phone Support |
| Company | Best for | Services | Features |
| Nextiva | All businesses | Voice and video calling
Team Messaging Collaborations UCaaS Call Center Cloud-based phone system SIP trunking Call pop Virtual local and toll-free US numbers |
CRM integrations
Software phone Auto-attendant. Electronic Fax Video Conferencing SIP Phone Support Voicemail to Email SMS Messaging 24/7 technical support |
| Company | Best for | Services | Features |
| Dialpad | Small to medium businesses | Voice calling
Messaging Video Meetings AI Contact Center AI Sales Virtual local and toll-free numbers in 50 countries |
Voice Intelligence
Desktop Softphone Auto-attendant Electronic Fax Video Conferencing SIP Phone Support Voicemail to Email CRM integrations |
| Company | Best for | Services | Features |
| Intermedia Unite | Small to medium businesses | UCaaS
Chat SIP trunking Team Messaging Collaborations Contact Center Webinar solution Phones and devices Toll-free numbers PBX Virtual Phone System |
Voicemail Transcription
Software Phone SMS Messaging Automatic Call-Back Voicemail to Email Electronic Fax E911 Service SIP Phone Support Integrations Video Conferencing |
| Company | Best for | Services | Features |
| Line 2 | Small businesses | Cloud PBX
Local, Toll-free, Vanity numbers Voice communications |
Voicemail Transcription
Software Phone SMS Messaging Voicemail to Email Electronic Fax E911 Service Number porting Merged Calling |
| Company | Best for | Services | Features |
| NICE CXone | All businesses | Conversational AI
Chatbots Chat Contact Center Predictive DialerVirtual phone numbers Omnichannel Routing Workforce Optimization Automation |
SMS Messaging
CRM Integrations UCaaS Integrations Software Phone E911 Service Voicemail to Email Automatic Call-Back Analytics Toll-Free Option |
