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Telecom News

DIDWW SIP Trunking Solution Now Available on Genesys AppFoundry

By Aiste Kryzanovske March 15, 2023

The international telecom operator combines forces with Genesys Cloud CX™ to provide customers with a powerful communications solution that will accelerate their international growth. DIDWW, a global provider of premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced that its SIP Trunking solution is now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Through the new AppFoundry™ listing, Genesys users can conveniently select a reliable and certified telecom provider that offers solutions tailored to their unique business communications needs, while benefiting from a streamlined experience. SIP trunking is now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences. As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to coordinate every interaction and…

News Roundup

A quick roundup of the news in Telecoms | Week #10

By Aiste Kryzanovske March 10, 2023

Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…

Telecom News

DIDWW launches Alphanumeric A2P SMS in 21 European markets

By Aiste Kryzanovske March 9, 2023

With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has further expanded the coverage of its A2P SMS service with alphanumeric sender IDs by adding 21 European countries. These new additions will enable DIDWW to offer its customers further opportunities to send SMS messages with a guaranteed sender ID that matches their brand name, increasing brand recognition and customer engagement. The service is now available in the following countries: Austria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom. The DIDWW architecture can handle large volumes of messages, provide real-time monitoring and ensure high delivery rates.…

Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

By Aiste Kryzanovske March 7, 2023

Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud. Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments. The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

Telecom News

GSMA launches a universal network API framework for developers

By Aiste Kryzanovske March 2, 2023

The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to operator networks. This objective will be accomplished through the creation of a framework of universal network Application Programmable Interfaces (APIs) that will unite the industry behind open APIs. The change signifies a fundamental shift in how the telecoms sector creates and provides services in a world where there is an API economy. At the MWC Barcelona 2023, 21 mobile network carriers will already be demonstrating the potential of the initiative. These demonstrations include an immersive concert experience, a live ‘jam session’, and an immersive gaming and high definition video showcase. The Linux Foundation, along with the GSMA, defines, develops and publishes the GSMA Open Gateway APIs in CAMARA, an open-source project allowing developers to access expanded network capabilities. By using…

Telecom News

Nokia unveils new logo and brand identity after 60 years

By Aiste Kryzanovske March 1, 2023

For the first time in over 60 years, Nokia, the Finnish manufacturer of telecom equipment, has unveiled its redesigned logo and brand identity. This shift underlines Nokia’s focus on fast expansion and its move away from the smartphone market towards corporate technologies. The new logo is made up of five distinct forms that create the word NOKIA, with the customary blue color of the previous logo being replaced with a variety of colors depending on the application. Nokia’s CEO, Pekka Lundmark, stated that the company’s focus had switched from selling equipment to telecom operators, to selling equipment to enterprises. The company intends to expand its service provider business, although its primary focus is currently on selling equipment to non-telecom businesses. Lundmark also stated that he plans to reassess the growth paths of Nokia’s various businesses, including divestment strategies if required. Nokia intends to expand into factory automation and…

VoIP Solutions

Streamline sales prospecting with Cadence by Ringover

By Aiste Kryzanovske February 28, 2023

Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right prospects, determining the most effective strategy to connect with potential clients, and maintaining multiple channels of contact. To address these challenges, Ringover, a VoIP phone provider, has introduced Cadence, a multi-channel sales prospecting solution that helps small and medium-sized enterprises (SMEs) streamline their sales procedures and improve the effectiveness of their teams. Empowering sales teams with Cadence With Cadence, sales teams can create customized communication sequences for each type of prospect, such as calls, emails, SMS and LinkedIn messages. This approach allows sales personnel to communicate with clients across numerous channels, increasing the likelihood of a successful connection. Ringover’s sales prospecting tool was built by sales teams for sales teams in order to streamline the entire process of finding new…

Telecom News

Sinch Contact Pro solution gains SAP approval

By Aiste Kryzanovske February 23, 2023

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

News Roundup

A quick roundup of the news in Telecoms | Week #7

By Aiste Kryzanovske February 17, 2023

Telinta and Skyetel to hold a webinar for ITSPs Cloud-based VoIP switching and billing solutions provider, Telinta, has partnered with VoIP services provider, Skyetel, to offer a webinar to Internet Telephony Service Providers (ITSPs). The webinar will address topics such as delivering popular VoIP services without establishing infrastructure and providing mobile VoIP services to both Android and Apple iOS consumers via brandable mobile softphones and other solutions. The webinar will also showcase unique deals available from both companies for new consumers. The event will take place on March 14, 2023, at 11 a.m. Eastern Time (GMT-5). Interested parties can register on Telinta’s website. Read more at: https://tinyurl.com/3a25kmv7 DT to lead development of European Quantum Communication Infrastructure The European Commission has chosen Deutsche Telekom (DT) to oversee the creation of a new high-security communications network, the European Quantum Communication Infrastructure (Euro QCI). The project intends to establish Europe as a leader…

Telecom News

European telcos to develop a privacy-focused digital advertising platform

By Aiste Kryzanovske February 14, 2023

The European Commission has approved a joint venture founded by several of Europe’s leading telecommunications providers, including Deutsche Telekom, Orange, Telefónica and Vodafone. The goal of this partnership is to create a revolutionary type of digital advertising platform that will offer a technology solution for digital advertising, while putting privacy first. The holding company, which will be headquartered in Belgium and managed independently, will include a 25% ownership position from each of the major telecom companies. The platform was created with the General Data Protection Regulation (GDPR) of the European Union in mind, and it has already undergone successful testing in Germany. The platform will be made accessible to any operator in Europe. To activate messages from marketers via publishers, consumers must explicitly opt-in to the new platform. The only item communicated is a “pseudo-anonymous digital token” that cannot be reverse-engineered. With improved transparency, protection and supervision over…