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Sinch Contact Pro solution gains SAP approval

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Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store.


SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution.


SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge technology partner.


Sinch Contact Pro offers excellent omnichannel customer support, allowing businesses to be reached by phone/voice, email, web chat, SMS or messaging applications like WhatsApp or Facebook Messenger. The solution is pre-configured to work with SAP Service Cloud. With Sinch Contact Pro, businesses can use the power of AI to boost productivity and increase client intimacy.


Mirko Benetti, VP, Head of Contact Pro Unit at Sinch, commented: “Delivering omnichannel customer experiences can be a daunting task, if handled piecemeal. As the first and only SAP-endorsed contact center solution, Sinch Contact Pro will streamline omnichannel customer experience and empower businesses that use SAP technology to reach their own customers wherever, and whenever, it best suits them. Through our SAP partnership, we’ve expanded our reach and this endorsement is indicative of our enduring relationship.”


The Sinch Contact Pro solution is accessible from the SAP Store. With the SAP seal of approval, organizations can be confident that Sinch Contact Pro is a dependable solution for their contact center requirements.

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