Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that it will deliver a digital transformation project for Beyond ONE in the growing Latin American market. The newly announced project will see Sinch optimizing Beyond ONE’s digital infrastructure to improve customer experience for its users.
This saga involving T-Mobile’s massive $23 billion merger takes a fresh twist as the company is pushed into the spotlight over allegations of anti-competitive activities. Seven complainants allege that the consolidation of the mobile space resulted in AT&T and Verizon hiking their prices. With these lawsuit-triggered questions featuring at the heart of the upcoming Connected America conference, the telecom industry braces itself for this landmark case’s outcomes.
UK’s communication authority, Ofcom, makes strategic updates to its net neutrality rules ensuring egalitarian treatment of internet traffic. Embracing increased clarity and efficient network design, these changes invite innovation. Yet, it also initiates debates on fair pricing, innovation, and ISP autonomy versus user control.
IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.
Telecom giants Vodafone and Orange are breaking new ground with the first real-life 4G calls over a common shared network in an Open RAN setting. Stemming from a landmark endeavor near Bucharest, this initiative provides a glimpse into the potential strengths of an Open RAN-based network. What’s more? The progress doesn’t halt at 4G. The duo are set to soon take down another first – operating 2G and subsequently 5G, over shared Open RAN sites. Both operators see this as a model for extending mobile networks throughout rural Europe.
UK’s communications regulator, Ofcom, has initiated an in-depth examination of the market dominance by Amazon and Microsoft in the cloud infrastructure services space, a move raising concerns about market competition. The regulator has tasked the Competition and Markets Authority with evaluating potential challenges for consumers in switching cloud providers due to issues like high data transfer fees and technical barriers. The outcome of this audit could have potential implications for these tech giants and impact the future landscape of the cloud services domain.
CNAM, or Caller Name Delivery, goes beyond Caller ID by revealing the caller’s name associated with their phone number. It enhances call identification, trustworthiness, and streamlines communication. Users can quickly recognize callers and identify potential spam calls, making it invaluable in various communication platforms. Check with your service provider to embrace CNAM’s power.
The EU’s first annual State of the Digital Decade report highlights an urgent call to action for increased investment to meet its 2030 technology targets. The report underlines the significance of collective efforts by member states to successfully navigate the prevalent digital transformation. The document illuminates areas such as 5G deployment, which has been slower than expected, and inadequate fiber network coverage, among others. Simultaneously, it draws attention to other essential aspects, like digital sovereignty and the digitalization of businesses, suggesting an additional investment of at least €200 billion may be necessary. Issues such as these could hamper the bloc’s ambition to double its share in the semiconductor sector by 2030.
Snom Technology, the globally established telecommunications hardware brand, has been providing the high-end hotel industry with premium handsets for years. These devices are widely regarded as an enormous asset to the industry, since hotel rooms still need to feature a telephone in order to win stars. Despite this, not every hotel wants sophisticated business phones in its guest rooms, as only a minority of people will need to use all the device’s functions.
Amazon’s sizable investment in one AI provider shakes up AWS’ traditional neutral stance on supporting multiple AI models—a game-changer with implications for large tech players and telecommunication operators. The recent announcement to commit up to $4 billion to Anthropic, a competitive stakeholder in AI, could alter customer experiences and sway preferences towards their Claude AI model. The telecoms industry’s reaction remains crucial as operators navigate the expanding AI revolution.
