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AI

Navigating SKT’s Investment in AI Contact Center Innovations

By Aiste Kryzanovske August 23, 2023

SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

CPaaS

Prologis Partners with Ooma to Enhance Communications Services for Businesses

By Aiste Kryzanovske August 22, 2023

Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.

Security

AI-Enhanced Phishing: Navigating the Threat of Deceptive Scams

By Aiste Kryzanovske August 22, 2023

In the digital age, the line between authentic and fake communication has become increasingly blurred, with the rise of generative AI posing new risks to cybersecurity. Recognizing and averting phishing attempts has become a crucial skill, but even the experienced can fall prey to cunningly crafted scams, as one individual discovered.

UCaaS

Ooma Office Boosts Business Communications with New Features

By Aiste Kryzanovske August 21, 2023

Ooma, Inc., the innovative communications platform for both consumers and businesses, has unveiled a suite of dynamic enhancements to its Ooma Office business communications service. The new additions, encompassing online bookings, streamlined messaging, and enhanced team collaboration, aim to amplify business efficiency and client interactions.

Telco Buzz

Huawei’s Innovation Leap: Empowering Data Communication Networks

By Aiste Kryzanovske August 21, 2023

The recent Huawei Network Summit 2023 in Jakarta became a milestone for the Asia Pacific telecom sector, reinforcing Huawei’s commitment to relentless innovation. The Summit demonstrated advanced solutions like the Intelligent Cloud-Network and novel products geared towards enhancing digital productivity. Focusing on the growing need for robust network operations amidst digital transformation, innovative strategies were introduced across various platforms. Transformative solutions promulgated include offerings for streamlined office networks, improved AI training efficiency and convergent network management.

Telco Buzz

Revitalizing UK’s Red Phone Boxes: BT’s Innovative Community Scheme

By Aiste Kryzanovske August 18, 2023

Witness the transformation of UK’s iconic red phone boxes as telecommunications giant BT empowers local communities to repurpose disused kiosks into practical assets. Adoptions through BT’s programme have evolved phone boxes into life-saving defibrillator stations, libraries or mini art galleries. As these kiosks brace for their centenary, BT gears up to offer a thousand more, sparking a fusion of tradition with communal ingenuity.

AI

Unmasking Political Bias in AI Chatbots

By Aiste Kryzanovske August 18, 2023

A recently conducted study on ChatGPT, a popular AI chatbot, unveiled a political bias in its responses. A group of researchers from UK and Brazil noted a discernible left-leaning orientation, shaping an unexpected narrative. This raises questions about AI’s impartiality in conveying content, and signals the need for stricter scrutiny and regulation. As AI increasingly guides our informational insights, maintaining neutrality in its delivery becomes crucial for preserving integrity, particularly in electoral processes.

Market Watch

X’s Delays in Link Connections Rattle Online Landscape

By Aiste Kryzanovske August 17, 2023

In an unexpected turn of events, users have experienced noticeable delays in their connections from X, formerly known as Twitter, to prominent online platforms including Facebook, Instagram, Bluesky, Substack, Reuters, and The New York Times. This five-second lag, discovered by The Washington Post, has sparked concerns and discussions about the impact of even the slightest online slowdowns.

Market Watch

Omdia Unveils Channel Partner Strategies Intelligence Service

By Aiste Kryzanovske August 17, 2023

Leading tech research institution Omdia, a division of Informa Tech, has introduced the Channel Partner Strategies Intelligence Service, a market research solution tailored to channel-oriented vendors and tech suppliers. This innovative service aims to expedite growth and provide a comprehensive understanding of the pivotal trends influencing the tech domain. With a special emphasis on the changing technology consumption landscape due to the evolution of managed services, the service also delivers insights into emerging solution providers.

5G

Navigating 5G Workloads Shift to Public Cloud: A Revised Overview

By Aiste Kryzanovske August 17, 2023

Transferring 5G workloads to the public cloud is proving slower than expected, leading financial firm Dell’Oro to adjust its growth predictions for 5G standalone (SA) solutions down. Despite this, a growth rate of 65% over five years is still anticipated. However, the slow adoption of 5G SA by mobile network operators and enterprises has led to a cautious approach. Hyperscale cloud providers look set to hold just 6% of total market revenue in the next five years, underscoring the remaining untapped potential in the 5G SA market.