Ooma, Inc., the innovative communications platform for both consumers and businesses, has unveiled a suite of dynamic enhancements to its Ooma Office business communications service. The new additions, encompassing online bookings, streamlined messaging, and enhanced team collaboration, aim to amplify business efficiency and client interactions.
Recognized by PC Magazine as the Best VoIP System for the tenth consecutive year in its Business Choice awards, the company is redefining how small-to-medium-sized businesses project a substantial image while delivering top-tier customer service.
The recently introduced features include:
Online Bookings: Users can now craft personalized web pages, seamlessly linked with their Microsoft Outlook or Google Calendar. This empowers customers and prospects to independently schedule appointments during available time slots. An attorney, for instance, can allocate dedicated hours each week for free initial consultations.
One-to-Many Messaging: Through the desktop application, users can transmit identical text messages to multiple recipients simultaneously. This functionality eradicates the laborious process of individually sending the same message to a list of contacts.
Messaging Templates: Ooma Office users can construct pre-written text messages for the entire team. These templates streamline text exchanges by providing quick responses to common inquiries, such as business hours or product details.
Team Chat: The Ooma Office desktop app facilitates team chats as an alternative to conventional and potentially costly SMS texting. Chat histories are accessible to all participants, extending back up to three months.
CRM Integrations: Integrating seamlessly with Zoho and Freshdesk, the company further augments user productivity. This integration allows for call management within the CRM application, with automatic pop-ups of pertinent customer records for incoming calls.
Enhanced Desktop App Interface: The revamped interface of the Ooma Office desktop app, compatible with both Windows and Mac, streamlines calling, texting, chatting, and video conferencing.
These additions fortify Ooma Office’s commitment to user ease and affordability. The company offers transparent pricing with three service tiers: Ooma Office Essentials at $19.95 per user, Ooma Office Pro at $24.95 per user, and Ooma Office Pro Plus at $29.95 per user, all on a monthly basis, exclusive of taxes and fees.
All the newly launched features are integrated into the Ooma Office Pro Plus plan at no extra charge. Messaging Templates and the enhanced interface of the Ooma Office Desktop App are also included in the Pro plan, without any additional fees.
Dennis Peng, Vice President of Product Management at Ooma, emphasized, “Our commitment is to equip small and medium-sized businesses with the tools they need for effective customer communication and internal collaboration, without compromising affordability and manageability.”