In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
In a bid to keep Android users engaged and informed, Google has unleashed a flurry of updates to its mobile apps and services, coupled with a rebranding effort aimed at reinforcing Android’s dual identity as both fun and a serious Google product.
Kcell, Kazakhstan’s leading operator, is set to revolutionize the nation’s telecommunications landscape by launching a colossal seven-year 5G rollout plan with Ericsson at the helm. The mission includes a considerable shift towards a united Radio Access Network strategy merging 5G with existing networks, which proves to offer optimize utilization and smoother transition to advanced technology. Furthermore, this project incorporates Fixed Wireless Access, providing internet solutions in challenging terrains.
In a monumental collaboration, Qualcomm and AWS aim to connect vehicles with the cloud, reshaping the future of automotive industry. Through this partnership, they offer auto companies the ability to fine-tune advanced vehicle software through cloud before installation. An integral part of this innovation is the Snapdragon Digital Chassis portfolio, which includes enhanced safety and infotainment systems.
Deutsche Telekom, in collaboration with AirHop, Juniper Networks, VIAVI Solutions, and VMware, has been testing the waters to leverage telecom technology bound by Open RAN specifications. Treading an intriguing path of innovation, they trialed Non-RT RIC technology by performing a RAN closed-loop optimization proof, embraced by ONAP and Open RAN standards. The journey unfolded two pivotal use case scenarios revolving around PCI optimization and energy-saving dynamics powered by AI and machine learning.
IBM’s latest partnership with the UK government to create a national biometrics platform has sparked heated debate within the tech community. While the tech giant affirms its commitment against mass surveillance, fear persists about the system’s potential for misuse. Transparency and clear parameters for this new technology’s use are now of paramount importance.
In a record-breaking flurry of innovation submissions, the Connected Britain Awards are turning the spotlight on frontrunners shaping the UK’s digital frontier. The anticipation builds as the official shortlist for 2023 announces contenders across 15 award categories.
EdgeCore Digital Infrastructure has partnered with Zayo to enhance connectivity at its Santa Clara data center. Meanwhile, a US-led operation dismantled the Qakbot malware network, preventing further infections and seizing $8.6 million in cryptocurrency. Global roaming fraud is projected to cost $8 billion by 2028. KDDI and SpaceX plan to launch satellite-to-cellular services in Japan by 2024, bridging connectivity gaps in remote areas beyond 5G and 4G coverage.
The France-based Iliad Group has carved a unique path in the European telecommunications landscape, touting its “Iliad way” as the driving force behind its outperformance in the three key markets of France, Italy, and Poland. Iliad reported impressive group organic revenue growth, with France contributing 7.7%, Italy 12.2%, and Poland 5.6% for the first half of 2023.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
