Indosat Ooredoo Hutchison, acclaimed for its remarkable digital transformation, seized the Best Digital Transformation Award at the World Communication Awards 2024. This success underscores their evolution from a traditional telecom provider to an AI-driven tech leader.
Toll-free numbers have been a staple of business communications for decades. They allow customers to call an enterprise without incurring charges, and are a proven way to help drive growth, enhance service, expand customer knowledge, and project corporate reliability. These phone numbers have been widely adopted not only by large corporations but also by small businesses, non-profits, and government agencies, underscoring their versatility and importance across diverse sectors. Today, there are over 44 million toll-free numbers in use in the US. However, the future of toll-free phone numbers is a topic of much debate in the ever-evolving landscape of digital communications. Despite the rapid growth of internet-based communication methods such as email, social media platforms, and chatbots, toll-free numbers still hold a significant place in business communications. This article explores the uses, importance and enduring benefits of toll-free numbers, and why businesses will continue to rely on them in the…
CelcomDigi and SK Telecom are teaming up to revolutionize AI in the Malaysian market. This strategic partnership aims to introduce cutting-edge AI solutions, starting with internal trials before expanding commercially. With plans to become a major AI player, CelcomDigi leverages its infrastructure and broad user base to drive innovation.
Telkomunikasi Indonesia International (Telin) teams up with BW Digital to develop the Nongsa-Changi submarine cable system, enhancing connectivity between Batam and Singapore. This strategic alliance aims to support digital economic growth with robust, reliable links for high-density AI applications. Completion is expected by Q4 2025, marking a significant milestone in regional digital infrastructure.
Remote work and digital nomadism are booming, and VoIP keeps globetrotting professionals connected. This article explores how VoIP offers cost-effective, flexible calling and a variety of features like video conferencing and instant messaging. Popular tools like Zoom, Skype, and WhatsApp are explored, highlighting their strengths for travellers and remote workers. The article concludes by emphasizing how VoIP empowers seamless communication and collaboration from anywhere in the world.
The 2Africa subsea cable, touted as the world’s largest, now includes a direct connection to the UK thanks to Vodafone’s involvement. This ambitious project highlights significant global collaboration, with key partners including Bayobab, Center3, China Mobile International, Meta, Orange, Telecom Egypt, and WIOCC. The inclusion of both US and Chinese interests is particularly remarkable, showcasing cooperation despite ongoing geopolitical tensions.
Digicel Group has announced the launch of its subsea fibre cable, Deep Blue One, marking a major investment in enhancing international submarine connectivity. This development is poised to significantly improve internet and communication services across the Caribbean and South America, with French Guiana, Suriname, Guyana, and Trinidad & Tobago being key beneficiaries.
Deutsche Telekom, the German telecommunications giant, is ramping up its international wholesale services with a focus on the emerging API (Application Programming Interface) ecosystem. The company’s Global Carrier division has introduced a suite of services known as Global Carrier Digital Services, providing wholesale customers with access to a range of APIs to enhance their own offerings.
In a pioneering initiative, passengers traveling on a high-speed rail route in Southern China are now enjoying faster and more reliable 5G connectivity, thanks to the innovative use of digital twin technology. ZTE and China Mobile’s Yunnan Branch have collaboratively developed a detailed 3D model of the railway’s surrounding infrastructure, significantly enhancing network performance along the challenging terrain of the KunchuDali railway.
Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.
