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AI

Navigating SKT’s Investment in AI Contact Center Innovations

By Aiste Kryzanovske August 23, 2023

SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.

Telecom News

Telinta Enhances its Virtual Office Hosted PBX Solution to Help ITSPs Serve Small and Home-Based Business Users

By Aiste Kryzanovske August 23, 2023

Telinta, a global leader in white label cloud-based switching and billing solutions, today announced the addition of new capabilities to its unique Virtual Office solution. Virtual Office is Telinta’s award winning Hosted PBX solution enabling VoIP service providers to offer highly customizable services to small and home-based businesses. Virtual Office users can customize their own personal VoIP solution by navigating through brandable self-service web portals, selecting the features and capabilities they need.

5G

T-Mobile Unveils Premium Go5G Next Plan

By Aiste Kryzanovske August 22, 2023

T-Mobile has shaken up the wireless market with the launch of its new premium service plan, Go5G Next, positioning itself as a contender in the higher-priced service sector. In a surprising move, the plan’s cost surpasses those of rivals Verizon and AT&T for a single line of service, defying T-Mobile’s historical reputation for affordability.

CPaaS

Prologis Partners with Ooma to Enhance Communications Services for Businesses

By Aiste Kryzanovske August 22, 2023

Ooma, a prominent player in the realm of smart communications solutions, and Prologis Inc., a leading global logistics real estate firm, have joined forces to bring enhanced telecommunications services to Prologis’ Essentials platform users. This encompassing offering includes the Ooma Office business phone service, tailored to meet the communication and collaboration needs of small and medium-sized enterprises, and the innovative Ooma AirDial® POTS replacement solution.

Market Watch

Google Chrome 117 Empowers Users to Safeguard Against Malicious Browser Extensions

By Aiste Kryzanovske August 22, 2023

Browser extensions, hailed for their convenience in enhancing online experiences without leaving the tab, are not without their risks. Google Chrome has taken a significant step towards mitigating these concerns with the impending release of Chrome 117.In an informative blog post by Chrome Developers, Google announced that the upcoming Chrome 117 version will introduce a feature to inform users when an extension they’ve installed becomes unavailable in the Chrome Web Store.

Security

AI-Enhanced Phishing: Navigating the Threat of Deceptive Scams

By Aiste Kryzanovske August 22, 2023

In the digital age, the line between authentic and fake communication has become increasingly blurred, with the rise of generative AI posing new risks to cybersecurity. Recognizing and averting phishing attempts has become a crucial skill, but even the experienced can fall prey to cunningly crafted scams, as one individual discovered.

5G

5G FWA’s Impact and Challenges in US Broadband Market

By Aiste Kryzanovske August 22, 2023

In the short span since 5G’s inception, one of its most successful applications surprisingly isn’t smartphones, but Fixed Wireless Access (FWA) enhancing home broadband services. Currently dominating 90% of new US broadband subscriptions, this trend sparks intriguing implications. Yet, fiber broadband’s speed and dependability present a formidable challenge, set to increasingly permeate the market aided by ample public funding. Meanwhile, FWA’s flexible and user-friendly nature makes it a robust contender, particularly in areas where fiber is not feasible.

UCaaS

Ooma Office Boosts Business Communications with New Features

By Aiste Kryzanovske August 21, 2023

Ooma, Inc., the innovative communications platform for both consumers and businesses, has unveiled a suite of dynamic enhancements to its Ooma Office business communications service. The new additions, encompassing online bookings, streamlined messaging, and enhanced team collaboration, aim to amplify business efficiency and client interactions.

5G

Experiencing Ericsson’s Success: Unmasking a 5.7Gbps 5G Performance

By Aiste Kryzanovske August 21, 2023

Ericsson, the global telecom giant, has just shattered 5G records, achieving an incredible 5.7Gbps download speed by ingeniously blending three frequency bands. This breakthrough, a result of Ericsson’s advanced hardware, software and RAN coordination, opens a new horizon in performance boost and superior connectivity for 5G users. This latest success cements Ericsson’s spot at the forefront of the race for ultra-high-speed connectivity, even as competitors also explore the potential of carrier aggregation.

Gadgets

Exploring Deutsche Telekom’s Pioneering Leap into Tablet Manufacturing

By Aiste Kryzanovske August 21, 2023

Deutsche Telekom and Google venture into tablet manufacturing, pinning their hopes on the affordable “T Tablet”. Designed for digital learning, this device blends advanced hardware, potent software, and network capabilities. Aiming at a wider 5G access, it also targets narrowing the digital divide. The tablet’s debut could spark new conversations about digitization in the education sector and beyond.