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Google Cloud’s Contact Center AI hits general availability Google Cloud has announced the general availability of Contact Centre AI, which will enable corporations to deploy virtual agents for basic customer interactions. The service is built using conversational AI engine Dialogflow, the development suite for creating conversational interfaces such as chat bots and interactive voice responses (IVR). Furthermore, Google Cloud has introduced Cloud Run, a service for managing Knative for serverless apps like Kubernetes, and has also launched the Network Intelligence Centre, an AI-driven network management service. Read more at: https://tinyurl.com/yhn43zb9 Moto Razr 2019 is official: A foldable smartphone with no display crease One of the most iconic and best-selling flip phones is reborn. Motorola has unveiled the Moto Razr folding-screen smartphone with a large OLED display that folds in half. The most interesting thing about the new phone is the hinge design: there is a large empty space around it, so…

The latest report by the Global mobile Suppliers Association (GSA) indicates that the 50th commercial 5G network has now been launched, following the activation of 5G services in China. All the three state-backed telecom operators, China Unicom, China Mobile and China Telecom have launched next-gen networks and have already registered more than 9 million 5G subscribers. The GSA 5G Market Snapshot marks this deployment as the 50th commercial roll out of a 5G network. Joe Barrett, the President of the GSA, said, “I think that we have all been surprised by how quickly 5G has taken off, with deployments and commitments from across the globe gathering pace. This latest milestone, combined with commercial launches in the world’s largest mobile market, is set to lead to an explosion in 5G users and also have a knock-on impact on driving both use cases and innovation.” By the end of October 2019, the…

Samsung’s next flagship phone chip, the Exynos 990, is 20% faster Samsung has released its new Exynos 990 flagship chipset together with the 5G-capable Exynos Modem 5123 that are expected to help the next generation of mobile devices make intensive use of video and artificial intelligence (AI) applications as well as 5G communications. The Korean electronics giant said that the Exynos 990 is 20 percent faster at executing ordinary processing tasks, 20 percent faster in graphics processing and twice as fast in software tuned for the chip’s AI acceleration scheme. Read more at: https://tinyurl.com/y2qmemq5 Nvidia and Ericsson announce the first GPU-powered 5G mobile network At this year’s Mobile World Congress in Los Angeles, California, Nvidia announced the partnership with Ericsson and Red Hat to help mobile network operators accelerate 5G deployment. The company has compared the power of its GPU-accelerated EGX hardware to traditional CPU-based servers and claims that a…

US telecom giant Sprint Corporation has announced that it is working with Arizona State University (ASU) to promote economic, educational, technological and social growth in the entire Arizona region, leveraging the power of Sprint’s True Mobile 5G and Curiosity™ IoT’s advanced dedicated network and operating system. This groundbreaking collaboration will combine the innovations of 5G and Curiosity™ IoT, create a new IoT curriculum and reach millions of residents. Sprint’s Curiosity™ IoT is the first dedicated, virtualized and distributed core IoT network that is purpose-built for software. Hosted on a solid foundation from technology leaders including ARM, Ericsson and AWS, this service leverages bare-metal design, and enables the delivery of low latency, high availability connectivity. The fourth-largest mobile network operator in the US stated that they designed Curiosity™ IoT “to solve the challenges of today and be ready for the needs of the future.” In a press release, Sprint said it will work alongside ASU…

Here’s everything Google announced at the Pixel 4 event At its new smartphone launch event in New York, Google introduced Pixel 4 and Pixel 4XL that offer a new and improved version of Google Assistant, a new Motion Sense feature for gesture control, an upgraded camera, and a new Recorder app that also transcribes speech. The fourth-generation Pixel is priced from USD 799 for a 5.7-inch display and USD 899 for a 6.3-inch display. According to Google, the Pixel phones will be available with all US operators and major MVNOs. The new phones will ship on October 24th, globally. Read more at: https://tinyurl.com/y3xw2v7q Apple pushes for own 5G modem by 2022 Apple has set a rather ambitious goal to have its own 5G modem in iPhones by 2022. The tech giant is currently using Qualcomm modems as part of a long-term supply agreement, but with the takeover of Intel’s smartphone modem…

Vodafone has made a move that could put an end to the global dominance of the three main telecom equipment providers – Huawei, Ericsson and Nokia – by starting trials on open access radio technology in the UK. The company is the first wireless carrier to run European tests of Open Radio Access Networks (OpenRAN), a cellular infrastructure technology that may increase the number of companies supplying telecom network equipment and assist in connecting more of the world’s most remote communities using lower cost systems. In a statement, Vodafone said that “the global supply of telecom network equipment has become concentrated in a small handful of companies over the past few years” and added that a wider choice of suppliers will increase flexibility and innovation, thus helping to address some of the cost challenges of internet services in rural communities. Telecom operators use RAN infrastructure, masts and antennae…

BT CEO: We want to be so much more than just another communications provider BT’s Chief Executive Officer Philip Jansen said the company is going to transform itself into a comprehensive provider of digital services, as it doubles down on convergence in the coming years. The UK telecom giant will continue to evolve its product offering to provide seamless connectivity across its fixed line, mobile and Wi-Fi networks. Furthermore, BT has launched the next generation of its converged products, Halo, that will offer unlimited data and calls on mobile and at home as well as inclusive support from BT’s new team of Home Tech Experts. Read more at: https://tinyurl.com/y575g9j8 MacOS Catalina: 5 best things about Apple’s new OS for your Mac Apple has launched MacOS Catalina, its new desktop operating system for Macintosh computers, with a host of new features and changes. With this Mac upgrade, Apple divides iTunes into…

Samsung Electronics has officially revealed the first 5G smartphone in its mid-range Galaxy A series. The announcement comes just a few weeks after launching the company’s flagship Galaxy S10 5G and Galaxy Note 10 5G devices. The new Galaxy A90 with 5G connectivity offers near flagship-grade hardware and includes some impressive features like Samsung DeX support, “Desktop Experience” software for mirroring the phone’s screen and apps on a PC or TV, and Game Booster for enhanced gaming performance. DJ Koh, President and CEO of IT and Mobile Communications Division at Samsung Electronics, said, “We’re excited about the success of the Galaxy A Series – a generation of smartphones built for the new Era of Live that focuses on essential features people want the most, including a high-quality camera, long-lasting battery and immersive display. Samsung has worked tirelessly with our partners in the 5G ecosystem to bring 5G to as…

Verizon to enable spam call filtering by default on select Android phones Verizon has begun auto-enrolling eligible customers in its free Call Filter service, thus automatically protecting Android users through spam-detection and blocking of high-risk calls. The Federal Communications Commission’s recent ruling has given phone carriers more authority to block spam calls, and Verizon is taking advantage of it to better protect customers. The Call Filter app will automatically block calls from any numbers reported as fraudulent and forward them to voicemail. Read more at: https://tinyurl.com/y5ctqelq Google and Dell team up on the first Chromebooks made for business Dell Technologies Inc. and Google LLC have announced the launch of their jointly developed laptops – the Dell Latitude 5300 2-in-1 Chromebook Enterprise and Dell Latitude 5400 Chromebook Enterprise. These two laptops are based on existing Dell’s Latitude models, except they run Chrome OS and offer extra security and organisational features.…

EllaLink Ireland Ltd (EllaLink) has announced the appointment of the former Sparkle CEO Alessandro Talotta, and Alberto Horcajo, who has held senior positions at Telefonica’s Telxius, to its Board of Directors. EllaLink is a subsea cable project being built with advanced coherent technology and will  initially offer 72 Tbps of capacity over a four fiber-pair system, helping to remedy the congestion currently plaguing North Atlantic traffic. By linking data centers in Madrid, Lisbon, Marseille, Fortaleza and Sao Paulo, EllaLink is expected to provide express subsea connectivity and offer the world’s first direct fiber pair between Europe and Latin America. Michael Dedieu, Chairman of the EllaLink board and managing partner at Marguerite, an infrastructure investment fund that is backing the project, commented, “We are delighted to welcome Alessandro and Alberto as new independent directors to the EllaLink Board. Their skills will greatly complement the current board’s expertise through the on-going construction…