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Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…

T-Mobile has engaged in a marketing campaign called “Make Xfinity Your Ex” that aims to convince Comcast Xfinity customers to switch to T-Mobile’s fixed wireless access (FWA) 5G Home and Business Internet service.   As part of the campaign, a T-Mobile billboard truck has been driving circles around Comcast’s headquarters in Philadelphia for 25 hours, playing a video that highlights Comcast’s price hikes over the years.    In addition to the billboard truck, T-Mobile is offering its FWA 5G service for $25 per month, not including taxes and fees, with a qualifying voice line for a limited time, and is giving Comcast Xfinity customers up to $750 to break their contracts.   The campaign is a direct attack on Comcast, which is set to raise prices on its TV and internet services, with an average rate increase of 3.8% for customers nationwide starting December 20. This follows a rate hike…

Orange to cut down energy use by deploying 5G Orange claims to be on a mission to alleviate strain on Europe’s energy networks. The corporation asserts that it can save energy and is doing this by introducing the latest generation of technology, in particular 5G. All of this effort is being applied in order for the company to achieve net-zero carbon emissions by 2040. Deploying 5G is cited as a crucial component of this undertaking. Read more at: https://tinyurl.com/4zmnpfce FCC bans all Huawei and ZTE equipment The sale and import of equipment produced by Chinese manufacturers Huawei and ZTE has been banned by the US Federal Communications Commission (FCC). Dahua Technology and Hangzhou Hikvision Digital Technology, as well as radio equipment producer Hytera Communications Corp., are also banned. According to the FCC, these suppliers pose a threat to national security in the United States, and their technology may potentially be…

FCC to tackle space debris problem New regulations have been proposed by the US Federal Communications Commission (FCC) to address the escalating space debris issue. The regulatory body hopes to cut the 25-year period when low Earth orbit (LEO) satellites are permitted to linger in space after their mission ends to no more than five years. The probability of this space debris colliding with something important such as a working satellite would be reduced if this unused equipment were to be deorbited sooner. Read more at: https://tinyurl.com/2p9aj6jk TalkTalk establishes two new wholesale divisions TalkTalk has revealed the launch of two new wholesale businesses. The first focuses on business-to-business wholesale services, while the second focuses on the consumer market sector. The Business Wholesale Services segment will provide resellers, aggregators and system integrators with premium and high bandwidth services. Meanwhile, the company’s nearly one million home clients will be served by the…

 DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers, has announced the expansion of its emergency services support. Emergency calling capabilities with the DIDWW SIP service has now been activated in sixteen additional countries: Norway, Ireland, the Netherlands, Germany, France, Croatia, Bosnia and Herzegovina, Serbia, Bulgaria, Albania, Greece, Turkey, Argentina, Brazil, Australia and New Zealand.   As more businesses are moving away from traditional telephony and taking their communication solutions into the cloud, the need for emergency services support while using IP-based services has increased significantly. DIDWW ensures reliable connectivity to Public Safety Answering Points (PSAPs) via local dialing in selected regions, meeting the highest standards of regulatory compliance. The DIDWW Emergency Dialing service allows outgoing emergency calls from DID numbers, thereby facilitating the access by DIDWW customers to diverse new markets for a variety of business initiatives, even those…

Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction with Apollo-managed funds is scheduled to occur early in the fourth quarter, subject to other standard closing conditions. The business intends to extend its fiber optics network, bringing fast, dependable internet and Wi-Fi to communities across the 20-state area it is purchasing. Read more at: https://tinyurl.com/2p8uymya UCaaS market to grow 15.3% from 2022 to 2031 The global Unified Communication-as-a-Service (UCaaS) market was estimated to be worth US$ 44.88 billion in 2021. During the projection period, from 2022 to 2031, the worldwide market is expected to grow at a CAGR of 15.3%. The proliferation of low-cost smartphones, expanding internet coverage, and greater use of digital platforms that enable remote work are all going to benefit the worldwide UCaaS industry. Because the pricing model…

CMA probes ViaSat acquisition of Inmarsat The Competition and Markets Authority (CMA) of the UK has said that it is starting its own investigation into ViaSat’s acquisition of Inmarsat. The two operators had initially expressed their expectations that the transaction would conclude in the middle of 2022, with input from different regulatory organizations. By October 5, the CMA is anticipated to decide if a thorough probe into this transaction is necessary. The merged corporation will initially operate a fleet of 19 satellites in various orbits and spectrum regions, with ten more in the works. Read more at: https://tinyurl.com/y8zcwwtz FCC stops subsidies for SpaceX Starlink The FCC has refused to approve the Starlink proposal, stating that it was uncertain if the technology could reach the advertised speeds in its current state. The regulator highlighted that Ookla’s most recent projections indicated a reduction in the speeds Starlink may offer in 2022. According…

Google and Oracle experience data center outages due to UK heatwave Following a record-breaking heat wave that blasted Britain on Tuesday, data centers used by Google and Oracle Corp. have both failed. Both businesses attributed the disruptions to “cooling systems” issues. Both Google and Oracle have shut down equipment, causing interruptions to their cloud services, in order to prevent irreparable damage to physical components and thereby creating a lengthy outage. On Tuesday, when the outages started to spread through London, temperatures in the UK reached 40 degrees Celsius (104 degrees Fahrenheit). Read more at: https://tinyurl.com/3t2xm2a5 FBI and Verizon Network enter $400 million contract Verizon and the FBI have signed a new $400 million deal, with the telecoms giant assisting to increase the data bandwidth for the law enforcement organization. New features include a worldwide Virtual Private Network and faster data transmission rates using 4G and 5G wireless connectivity within the…

UK telecoms sector agrees to help customers in need The UK government and operators have approved a new deal to help customers who are struggling to pay their broadband and mobile bills. Andrew Glover, chair of the Internet Service Providers’ Association (ISPA), stated, “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with the government, we will work to raise greater awareness of the support available.” Among other measures, telcos have agreed to allow vulnerable customers to switch to cheaper tariffs without charge or penalty, or adjust their plans to make payments more manageable. Read more at https://tinyurl.com/msjxsp2f Sinch achieves HIPAA compliance for its voice, fax and UCaaS services Sinch has announced that it has successfully achieved third-party validation of its compliance with the Health Insurance Portability…

One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.