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The latest study by the analyst firm Omdia showed that individuals prefer human interaction when dealing with their CSP.
Telecom News

Balancing Automation and Human Touch in Telecommunications

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The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.

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Cisco's Webex, a leading unified communications and collaboration platform, has become the first of its kind to achieve adherence to the EU Cloud Code of Conduct (EU Cloud CoC) Level 3.
Telecom News

Cisco’s Webex Achieves EU Cloud Code of Conduct Level 3 Compliance

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Cisco’s Webex, a leading unified communications and collaboration platform, has become the first of its kind to achieve adherence to the EU Cloud Code of Conduct (EU Cloud CoC) Level 3. This significant milestone was reached after undergoing an independent third-party assessment and audit, which verified the platform’s compliance with all code controls.

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Week #16
News Roundup

A quick roundup of the news in Telecoms | Week #16

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Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…

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Week #10
News Roundup

A quick roundup of the news in Telecoms | Week #10

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Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…

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Week #4
News Roundup

A quick roundup of the news in Telecoms | Week #4

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T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…

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Trends
Market Trends

Trends to shape the Telecom Industry in 2022

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Technology is rapidly progressing, resulting in a significant acceleration in technological advancements. Technological improvements have boosted innovation, agility and market development. Telecommunications is one of those businesses where experts debate which developments will have the most influence in the near future, as the latest technologies are essential in a fast-moving and fast-changing sector like telecoms. Now that we are getting closer to the start of 2022, it is time to look at the trends that will influence the telecom business in order to better grasp how this sector will change in the coming year. So, let us take a look at some technological advancements so you know what to look forward to and embrace. Wi-Fi 6 Wi-Fi 6 is a Wi-Fi network with an extendeds range, allowing for a higher density of connected devices, and providing faster communications. For starters, expanding Wi-Fi 6 networks will increase capacity, speed and reduce…

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Orange has signed an agreement to provide satellite-based connectivity services through Telesat’s low Earth orbit (LEO) satellite network.
Broadband

Orange Expands Satellite Connectivity with Telesat Partnership

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Orange has partnered with Telesat to provide satellite-based connectivity via the Lightspeed LEO network. As part of the deal, Orange will host a Telesat landing station in France, enhancing global connectivity. With 14 planned SpaceX launches, the network will deliver high-speed services, expanding Orange’s satellite capabilities across Europe, Africa, and beyond.

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Legacy voice hurts CSPs? Alianza's cloud platform helps CSPs move core communications to the cloud for better CX, lower costs & growth.
People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

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