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Week #24
News Roundup

A quick roundup of the news in Telecoms | Week #24

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Intel and Exfo release tool for 5G issue detection Operators will be able to monitor a 5G network in real time thanks to a new solution developed by Exfo, a Canadian telecommunications testing company, and Intel, a US chip manufacturer. The new service, dubbed “Exfo’s full-stack assurance solution,” is marketed as a way for 5G network operators to detect and correlate service degradation concerns.The software is said to combine system, monitoring, and telemetry data flows, monitor them in real time, and respond quickly if a fault is detected. Read more at: https://tinyurl.com/9x66wd2z Qualcomm’s €1 billion antitrust punishment lifted Qualcomm was fined €997 million by the EU in 2018, in what was considered as a major victory for regulators over ‘big tech.’ The General Court, Europe’s second-highest court, has now overruled this order. The complaint concerns Qualcomm’s payments to Apple running into the billions of dollars between 2011 and 2016 to…

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Ai CSAT
Telecom News

Dialpad launches a predictive engine dubbed Ai CSAT

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Dialpad has launched Ai CSAT, a technology that evaluates each and every contact center interaction and forecasts customer satisfaction (CSAT) in real time. Dialpad’s Ai CSAT solution seeks to assist businesses in their desire to move away from post-call surveys, which can generate customer weariness and are sometimes seen as relationship deterrents.   As a major component of the Dialpad TrueCaaS platform, Ai CSAT will enable insight into 100% of conversations and evaluate each client call. Organizations will be able to gain actionable data using AI and the customer satisfaction (CSAT) score, resulting in a superior customer experience.   The purpose of AI CSAT is to enable a customer-centric strategy in which businesses may compile a comprehensive image of their consumers without bothering those customers with human feedback or surveys. This strategy will improve customer service by providing an accurate average CSAT score for each client and decreasing uncertainty and…

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ORENCloud
VoIP Solutions

Modernizing business communications with cloud solutions by ORENCloud

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ORENcloud is a cloud communications company, with a mission to revolutionize communication solutions by assisting businesses gear towards digitization in adopting cloud communications to achieve agility, resilience and modernization. Organizations may benefit from ORENcloud’s hosted unified communications for a variety of reasons, including mobility, accessibility, flexibility, management and affordability. Hosted IPPBX, Contact Center, Ticketing, Helpdesk solution, Microsoft Teams PSTN Integrations, Unified Chat and Chatbots, as well as SIP trunking services are among the telecom’s solutions that help boost corporate efficiency and promote customer-business interactions over multiple channels. The VaaS (Voice-as-a-Service) and CCaaS (Call Center-as-a-Service) solution, enables consumers to acquire a complete set of enterprise-grade communications solutions in a single, easy-to-use package. ORENcloud SIP trunking offers high-quality, multi-codec and multi-connection services, with terminations handled by Tier-1 Local Malaysian as well as international telecoms with virtually unlimited channels. ORENcloud collaborates with these international partners to offer a variety of global…

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Week #21
News Roundup

A quick roundup of the news in Telecoms | Week #21

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As sanctions bite, Russia’s MTS begins to discount cell phones MTS, Russia’s largest operator, reported a 76.2 % year-on-year drop in Q1 net profit, blaming the results largely on rising interest rates caused by Western sanctions. Russia boosted local interest rates to 20% in the early days of the conflict before lowering them twice, leaving rates around 14% today. MTS has resorted to selling used and discounted smartphones, and is planning to sell its tower assets, in keeping with the current trend of monetizing passive assets located throughout Europe and beyond. Read more at: https://tinyurl.com/c65t43kb Verizon warns of record rise in ransomware According to Verizon Business, the number of ransomware attacks on enterprises has increased by 13% year-on-year, resulting in a rise exceeding that of the previous five years combined. Ransomware was involved in some manner in one-quarter of the cases investigated, with desktop-sharing software and email being the two…

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5G radio site
Telecom News

Deutsche Telekom and Ericsson trial eco-friendly 5G radio sites

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The successful demonstration of renewable energy sources in a 5G mobile site has been confirmed by Deutsche Telekom and Ericsson. Both companies collaborated to convert a live radio station utilizing a management system to optimize power supply and demand by leveraging solar and wind energy.   The site in Dittenheim, 120 kilometers north of Munich, has been partially powered by solar panels for over a year as part of a prior collaboration between the two enterprises. Wind turbines have now been installed as part of a new trial to increase the site’s renewable energy capability. Acting as a second renewable energy power source, the wind turbine is capable of providing up to 5kW of additional electricity. When the conditions are ideal, the facility may run entirely on renewable energy, eliminating the requirement for use of the electrical power grid.   The Ericsson Power System, which handles the two power sources…

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Week #20
News Roundup

A quick roundup of the news in Telecoms | Week #20

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Orange expands its phone recycling program Orange, a French telecommunications company, is extending its “Re” program, which offers phone recycling, refurbishing, repairs and returns. Customers may drop off phones that are no longer in use at the store, and Orange says any income earned from recycling these old devices will be donated to the Emmaüs International network. The telecom company has stated that the initiative would be expanded to the rest of its European areas, which include Moldova, Slovakia, Romania and Spain. Read more at: https://tinyurl.com/yckkrmss Exoprise launches new monitoring solution for collaboration apps Exoprise, a Digital Experience Monitoring (DEM) service provider, has introduced the latest version of its Service Watch Desktop (SWD) platform. This product helps IT teams to successfully identify problems and forecast performance deterioration when using enterprise collaboration platforms like Microsoft Teams, Zoom, WebEx and Google Meet. Businesses may drastically reduce MTTR and total troubleshooting time by…

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solutions
Telecom News

Avaya and DIDWW empower customers with cost-effective global voice solutions

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DIDWW, a global telecoms operator that offers premium quality VoIP communications, today announced that its two-way SIP Trunking solution is compliant with key Avaya OneCloud™ solutions, helping customers securely and reliably expand their local and international business communications. Avaya has selected DIDWW for membership as a Technology Partner in the Avaya DevConnect program, which promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions. Avaya is a global leader in solutions that enhance and simplify communications and collaboration. The powerful DIDWW SIP Trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configuration options to assist businesses of any size in expanding their local or international communications. The two-way SIP Trunking service enables enterprise users to access the PSTN in more than 80 countries, providing customers with an extended global reach, premium call quality, a high standard of reliability and availability,…

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UltiSat
Telecom News

UltiSat signs strategic agreements with Cobham Satcom and Oneweb

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UltiSat, a global provider of essential communications solutions, has announced a new distribution agreement with OneWeb Technologies to include its LEO-based satellite communications services in the UltiSat portfolio for the government and mobility industries.   The deal is part of UltiSat’s continuous product and service expansion plan, which began in late 2021. To enable worldwide end-to-end connectivity, the distribution agreement will make use of OneWeb’s expanding fleet of LEO communications satellites and approved remote terminals. Equipment integration, field services, 24×7 customer support, logistics and lifecycle management will be provided by UltiSat. UltiSat and OneWeb Technologies will collaborate to make a wider selection of client application environments more accessible, all of which will be commercially available and operated as a service.   UltiSat has also announced a strategic distribution and integration deal with Cobham Satcom, a prominent global provider of land and maritime satellite communications solutions to the government and enterprise…

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Voximplant
Telecom News

Voximplant’s video and audio meetings now integratable

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Businesses and developers can now integrate a full-scale video conferencing offering by Voximplant, an intelligent cloud communications platform provider, directly into their apps and workflows. End users may interact more closely and discuss their projects with less context switching now that top–tier video and audio sessions are incorporated into their familiar services.   Voximplant’s video conferencing, according to the company, can be set up in less than 10 minutes. The standard Voximplant package features three alternative user interface layouts, as well as add-ons such as reactions and raise hand options. The Voximplant conferencing platform can accommodate up to 50 active participants, stream to up to 100 viewers with just one presenter, and record sessions. Furthermore, all communications are encrypted using WebRTC, making this solution highly secure and HIPAA-compliant.   Voximplant offers phone, video and message conversations within the app. Customers may utilize this platform for a range of use cases,…

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Week #15
News Roundup

A quick roundup of the news in Telecoms | Week #15

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T-Mobile US hacked and tried paying off the hackers Following a cyberattack last year in which the personal data of 30 million customers was stolen, US-based T-Mobile appears to have attempted to repurchase the stolen data. A third party contacted the hackers and paid them $200,000 to keep the information from leaking, but they sold it  anyway. The data was allegedly sold on RaidForums, which appears to be an online pirate market. The US Department of Justice has issued an indictment against Diogo Santos Coelho, the site’s administrator. Read more at: https://tinyurl.com/395n4z87 SK Telecom teams up with Morph Interactive on metaverse functions SK Telecom has launched a new collaboration with Morph Interactive, a Seoul-based company specializing in computer system design and three-dimensional motion graphics. The two businesses have signed a strategic partnership deal in which SK Telecom will purchase an undisclosed interest in Morph Interactive and collaborate to create additional…

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