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Cloud PBX
Guides & Tips

How to Choose a Cloud PBX Provider

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When using a cloud PBX, customers have access to advanced features and enterprise-level functionality, while enjoying reduced infrastructure costs and minimized system administration concerns. However, you should diligently compare providers to ensure that you do not subscribe to a service that does not fit your needs and goals. This article lists some points to consider before committing to any hosted PBX phone service provider and should assist you in choosing a service that meets your communication needs. Are my feature set requirements satisfied? Before you start looking for a provider, you must compile a list of features that are essential to your business model and operational requirements, and also consider what features you might need in the future. In many cases, the cloud PBX provider charges for a specific set of features, or bills on a per-feature basis. Therefore, it may be useful to differentiate between “must have” features, and…

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Guides & Tips

Virtual Numbers: 5 Benefits for Your Business

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One of the main benefits of business VoIP is that it offers a much wider selection of features compared to the traditional phone network. Since VoIP technology has no physical limitation or hardware necessary to start a new feature like PSTN does, it can deliver the best low-cost enterprise features with a fraction of the hassle. But it’s no surprise that with so many features available, some really good ones can go unnoticed or are simply underused by most users. The best example of these features is Virtual Numbers, a unique and powerful tool that not all businesses understand how much it can benefit them in the long term. So what exactly is a Virtual Number? Also known as DID (Direct Inward Dialing), a Virtual number is a telephone number that is not directly associated to a telephone line and can be assigned to any device such as a hardware…

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VoIP Event you must attend
Telecom News

VoIP Events You Don’t Want to Miss

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Are you part of the VoIP industry or just interested in the subject? Are you wondering what the VoIP market is up to? Do you want to keep your strategy ahead of the game? Are you concerned about the future of cloud communications? If so, you should start attending VoIP events and conferences, after all, it is the best way for you to stay up-to-date with the latest VoIP news, innovations, trends, and at the same time engage in high-quality networking. There are hundreds of telecom conferences around the world, but here are our top must-attend VoIP events: IT EXPO  This event was first held 18 years ago and it is still one of the industry’s most important annual starting points. With its content and participants continuously evolving with the marketplace, is it one of the only VoIP events dedicated to solutions that drive communications transformation for the enterprise mid-market,…

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VoIP Professionals: How to manage time at work
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VoIP Professional: Master the Art of Time Management

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VoIP developers and engineers provide all the necessary VoIP solutions to the telecommunication industry. These professionals bring on board the right ideas, experience, and expertise thus delivering answers that satisfy their clients. However, a VoIP professional does not just wake up and start delivering quality work. He or she has to really be proficient with some aspects in order to uphold high performance. As a VoIP professional, you know that the most important and difficult task to maintain a high performance at work is how well you can manage your time. Time is so precious and limited, that any possible loops leading to wastage have to be sealed. Why do we term time as precious? We’ve all heard the expression ‘time is money’. And it is. But that depends on how well you optimise it. Everyone is given 24 hours a day, but some people seem to get more things…

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cloud-based PBX
People & Interviews

Mark Spencer: Mastering the Software-Based PBX

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Few have contributed as greatly to the open-source world of VoIP and telecommunications as Mark Spencer. Faced with financial obstacles, he did what any good leader would and built his own solution that has since then benefitted businesses around the world. His open-source framework Asterisk has been able to disrupt the status quo of PBX or Private Branch Exchange, systems while giving business owners a way to inexpensively manage their telecommunications. Education and Beginnings Mark Spencer wasn’t a man who came out of nowhere and built this innovative program. He was enrolled at Auburn University as a computer engineer when the entrepreneurial spirit first hit him. While still a student and finishing up his degree, Spencer decided it was time to put his education to the test and found his own business. This culminated in Linux Support Systems, a company started in 1999 with the original aim of supplying Linux support…

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Who invented VoIP? Alon Cohen
People & Interviews

VoIP: Who Invented this Revolutionary Technology?

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Telecommunication has changed significantly since Alexander Graham Bell’s created the first practical telephone model in 1876. While there have been changes in design, function, features and much more, few can argue that there are any changes bigger than the move to VoIP (Voice Over Internet Protocol) technology. This new invention has not only produced the emerging VoIP market, but it is also leading to the take over of traditional phone systems. Who is the man behind VoIP? None of this would be possible without Alon Cohen. Born in Israel in 1962, his multiple patents have both created and improved on Internet telecommunications. Let’s look into who Alon Cohen is, how he developed this technology and how it has changed the face of phones and audio communications forever. Beginnings Creating the VoIP industry was not on Alon Cohen’s mind when he first started learning about technology. In fact, it wasn’t even the…

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Telecom News

What is a Softphone? VoIP Review has the answer!

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With the rate at which the VoIP industry is expanding, there is no doubt that everyone has heard of the term softphone in recent years. Even though most people might not even know what it is, they are certainly aware of the word. They might even be using one already without realizing it. So What is a Softphone Exactly? A softphone (software telephone) is a software program for making phone calls over the Internet using a computer, tablet or smartphone rather than using dedicated hardware. It is often designed to look and behave like a traditional telephone, with a display panel and buttons for the user to interact with, much like a standard phone interface. Most softphones work in conjunction with a headset and microphone that is connected to the computer. Softphone applications can be downloaded from a wide variety of providers and are available for a range of operating systems such as Windows,…

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How to Choose the Best Softphone for You

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Well-designed software and plentiful features are essential to having the best softphone: effective and useful. This is especially true of the user interface (UI), where all the necessary functions must be displayed front and center, smoothly integrating voice operations with the workflow processes. In many cases, the softphone is designed to resemble a traditional telephone, with a display panel and buttons for user control, very much like a standard phone interface. Over and above the importance of the user interface, there are a number of factors to consider when choosing the right product. We will discuss these factors in order to assist you in making an informed decision in selecting the best softphone. Cost There is a wide range of both free and paid softphones. In many cases, vendors offer a free, limited-feature version of their paid products. If you wish to use the free version, then you should carefully evaluate this…

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How to choose a DID provider?
Guides & Tips

How to Choose the Right DID Provider

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The VoIP industry is booming, and this has created a significant demand for DID (Direct Inbound Dialing) services and choosing a DID provider has become harder. Very often, these services are essential to the basic premise of the business or enterprise; incoming calls should reach their required destination efficiently with the proper quality and expected reliability. In all likelihood, voice support serves as the backbone for your business, and it is short-sighted to risk your reputation by exposing employees and consumers to a substandard voice product. Selecting a provider that satisfies your requirements for coverage, quality, scalability, and pricing is a complex issue, and some of the essential criteria to consider during this decision process are: Global Coverage Ensure that your DID provider includes the geographic coverage of numbers that you require for your business, including toll-free, local, mobile, national and SMS-enabled numbers. In addition, the provider should be actively…

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Technolgy Websites
Telecom News

Best Tech News Websites for Technology Enthusiasts

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If you take a special interest in technology, then you’re part of a group of people that we call Generation T.  Your need for information and data is increasing rapidly and you’re probably always in the hunt for the latest tech news. There are hundreds of websites out there that offer what you’re looking for, but you certainly don’t have time to look at each one of them every day. So we made it easy for you and picked our 8 favorite technology websites so you can be up-to-date with tech news, tech innovations, latest gadgets, product reviews, social media, startups and much more. The Best Tech News Websites THE VERGE.COM TheVerge was founded in 2011 with the goal of examining how technology will change life in the future. The site covers tech news on smartphones, apple, android, ios, google. It features laptop, tablet and smartphone reviews, allowing readers to compare…

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