A Mitel and Vanson Bourne study reveals a widening workplace communication gap, with VoIP, collaboration tools, and AI investments failing to meet employee needs. As tool sprawl fuels shadow IT, enterprises must prioritize secure voice services, unified communications, and simpler workflows to improve productivity, trust, and business-critical connectivity, network reliability
Rakuten Symphony and VIVA Bolivia are advancing cloud-native network modernisation with Open RAN, OSS, AI-driven operations and digital platforms. The partnership could accelerate VoIP services, mobile innovation, customer experience and flexible telecom growth, positioning Bolivia as a key market for next-generation communications and software-based operator transformation across Latin America today
EE’s Fast Lane brings commercial 5G network slicing to the UK, giving mobile users and businesses priority connectivity during crowded events. For VoIP, UCaaS, mobile payments, and live streaming, dedicated 5G+ lanes could mean lower latency, fewer dropped connections, and more reliable real-time communications when networks face peak demand surges.
AI is transforming the UK police 101 non-emergency line with smarter VoIP call routing that filters misdirected calls, reduces queues, and protects human handlers for genuine public safety needs. Backed by Vodafone Business and the Home Office, the upgrade shows how intelligent voice networks can modernise contact centre operations nationwide.
Linksys Signal Studio brings real-home Wi-Fi testing to broadband providers, helping ISPs improve coverage, mesh placement and VoIP call quality before deployment. By recreating everyday rooms, walls and connected device interference, the Reading facility supports better customer experience, fewer support calls and stronger performance for Wi-Fi 7 and broadband users
UK satellite communications funding is set to boost rural broadband, VoIP connectivity, and resilient telecom networks. With £13 million backing 16 projects, innovations in Low Earth Orbit, rail internet, farming sensors, and optical satellite links could reduce latency, expand coverage, and support reliable voice over IP services across hard-to-reach areas.
Otter.ai’s privacy lawsuit could reshape VoIP and collaboration compliance as AI meeting assistants face scrutiny over Zoom, Microsoft Teams, and Google Meet recordings. With wiretap and biometric claims moving forward, enterprises must tighten consent, transcription, voiceprint, and data retention policies before deploying AI notetakers across business communications and VoIP workflows
Deutsche Telekom is strengthening Poland’s VoIP and broadband future with its €1 billion Fiberhost and Inea acquisition. The deal expands T-Mobile Polska’s FTTH network, boosts converged telecom services, and supports high-speed fibre connectivity for homes and businesses seeking reliable internet, cloud communications, and next-generation VoIP solutions across Poland’s digital economy
e& UAE’s live eRedCap trial signals a major 5G IoT breakthrough for enterprises moving beyond LTE. With lower power, wider coverage, and cost-efficient connectivity, eRedCap can support smart meters, trackers, and VoIP-enabled devices while helping operators modernize networks, simplify service planning, and prepare scalable connected infrastructure for the 5G era.
UK telecoms faces a wake-up call as Kearney ranks the sector near last for health. Fragmented markets, costly fibre rollout, 5G capacity gaps and weak customer sentiment threaten VoIP performance, business connectivity and digital growth. Experts urge consolidation, smarter regulation and wholesale competition to build reliable, future-ready networks across Britain
