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Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

By Aiste Kryzanovske April 26, 2023

Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

Telecom News

Fusion Connect launches new features for MS Teams Calling Service

By Aiste Kryzanovske March 21, 2023

Fusion Connect, a global Managed Communication Service Provider (MCSP), has announced the availability of new Microsoft Teams Calling Service features. These enhanced capabilities are intended to turn Microsoft Teams into a full business phone system, improving collaboration and productivity for mid-market and corporate businesses in the United States and throughout the world. The newly added features include compliance call recording, a receptionist/attendant console and IT Service Management (ITSM) integration. These features are in addition to those revealed by Fusion Connect in December 2022, which include business continuity, a simpler administrative site and employee productivity tracking. The enhanced features are now accessible in additional countries in Europe, Latin America and the Asia-Pacific region, offering organizations a more complete and simplified solution. With these new features, organizations can make the most of their Microsoft 365 investment while also benefiting from critical collaboration, continuity and workforce management tools. Compliance call…

Telecom News

Microsoft launches Azure Communications Services

By Aiste Kryzanovske September 24, 2020

Microsoft is expanding in the communications market with the introduction of their Azure Communication Services. This new service is a fully managed communication platform for integrating calls, chats and SMS into business organizations and their applications. Azure Communication Services allows users to develop new communication solutions or integrate them into existing applications, avoiding high costs, complexity, or time wastage. Voice and video calling, as well as chat services will be available immediately, while SMS and phone numbers will be released in October. Over the past few years, Microsoft has gained a wealth of experience in this area, thanks to the large success of their Teams service. Azure Communication Services also uses the same secure platform that runs Microsoft Teams and is built natively on Azure. Scott Van Vliet, corporate vice president for Intelligent Communication at the company, commented: “Azure Communication Services is built natively on top of…

Telecom News

Microsoft introduces Business Voice phone systems in Canada and the UK

By Vilija Simkiene November 7, 2019

Microsoft has announced the launch of a new phone system for business customers, Microsoft 365 Business Voice, which is now available in Canada and the UK. This phone system combines calling, chats, meetings, calendar and e-mail functions. The solution also deploys Microsoft artificial intelligence (AI) technology to automatically transcribe voicemail, translate chat messages, and add captions to meetings in real time. According to the announcement, Microsoft 365 Business Voice is a cloud-based system that has been designed as a complete cooperation package for enterprises with up to 300 users. The phone system integrates with Office 365 and uses Microsoft Teams in order to function across computers, desk phones and smartphones, allowing customers to make calls from anywhere. “Today’s businesses need communication and collaboration tools that are easy to use and designed to work together,” Microsoft stated in a blog post. “That’s why we built Microsoft 365 Business Voice, a…

AI

AI Live Translation Transforms Global Unified Communications

By Gintare Jakonia March 19, 2026

In today’s digitally connected world, AI-powered live translation in Unified Communications is transforming interactions, allowing participants to engage seamlessly regardless of language barriers. Platforms like Microsoft Teams, Zoom, and Slack have integrated real-time translation to foster inclusive virtual environments. This advancement revolutionizes communication, enabling quicker responses and meaningful contributions.

CCaaS

Securing Interoperability – The Hidden Risks Behind VoIP Bridges

By Gintare Jakonia March 6, 2026

Modern businesses face the challenge of integrating communication tools like Microsoft Teams and Slack. VoIP engineers understand this division can cause friction. Interoperability tools like Mio and Matrix offer solutions but pose security risks. Emphasizing least privilege access, understanding the dangers of excessive permissions, and ensuring data residency compliance is essential.

CPaaS

SIPPIO Care Streamlines Cloud Migration with Flat-Fee Support

By Aukse Andrijauskaite December 18, 2025

Migrating from legacy systems to cloud platforms like Microsoft Teams, Zoom, and Cisco Webex can be challenging for organizations. SIPPIO addresses these challenges with SIPPIO Care, offering a managed service that simplifies transitions with standard implementation and continuous support. Their flat-fee model eliminates unexpected costs, ensuring seamless VoIP communication.

Infrastructure

Simwood Revolutionizes with WhatsApp Business Integration

By Aukse Andrijauskaite December 12, 2025

Simwood is revolutionizing VoIP communication by integrating WhatsApp for Business into their global network. This innovation allows enterprises using platforms like Microsoft Teams to seamlessly communicate with over three billion WhatsApp users. Carriers and service providers can now offer enhanced customer engagement through voice and text functionalities, leveraging Simwood’s reliable software-defined infrastructure.

Telco Buzz

Gamma Launches GammaUCX: Revolutionizing Cloud Communications

By Aukse Andrijauskaite December 10, 2025

Gamma Communications has unveiled GammaUCX, revolutionizing VoIP for European businesses. This innovative network boosts seamless integration across major platforms like Microsoft Teams and Webex, offering an “on-net” calling environment. By addressing outdated voice infrastructure, GammaUCX optimizes cloud communications, reducing costs and enhancing efficiency. With two-way calling across 20 countries, it supports both modern and legacy systems.

Infrastructure

Enhance Productivity: Workforce Intelligence in Hybrid Work Trends

By Aukse Andrijauskaite November 11, 2025

In the evolving landscape of hybrid work environments, VoIP technology is critical for seamless communication. As businesses integrate VoIP solutions with Microsoft Teams, Slack, and Asana, the challenge remains optimizing these tools to truly enhance productivity. Leveraging workforce intelligence, companies can analyze communication and task data to ensure effective collaboration, ultimately transforming hybrid work dynamics for success.