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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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VoIPstudio
VoIP Solutions

Enhancing customer experience with enterprise communication solutions by VoIPstudio

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VoIPstudio is a top-tier VoIP communications solution provider for small and medium-sized enterprises of all types. The company provides over 40 cloud-based PBX services in a simple, intuitive, all-inclusive platform that allows any organization to benefit from professional communications at a low cost.   VoIPstudio helps expanding enterprises to operate globally by enabling them to acquire phone numbers in over 90 countries and 30,000 cities across the world directly from the application. The company offers international, local, toll-free, and “gold” phone numbers, with newly purchased numbers being instantly usable.   VoIPstudio includes all of the capabilities you’ll need to start building a call center straight away. It comes with a comprehensive yet simple-to-use virtual switchboard that can be configured from anywhere using a browser. It also incorporates a complete virtual PBX, with call flows, call recording, IVR, SMS, call transfer, and many other capabilities, as well as a mobile app,…

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Bridgei2p
VoIP Solutions

Business call automation with Predictive Dialer by Bridgei2p

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A predictive dialer is call automation software that allows salespeople to dial many numbers at the same time. Predictive dialing connects a company rep to a caller as soon as they answer,  optimizing a sales person’s time to connect with and close actual prospects. With a predictive dialer, there is no delay between calls, so agents can greatly increase the number of conversations they have with actual leads on a daily basis.   Bridgei2p is a VoIP (Voice Over IP) solution provider with the goal of providing industry-leading VoIP technology to a variety of industrial verticals. The company specializes in offering unique customer-specific solutions that are based on in-depth research into individual customer demands, including their predictive dialer. Bridgei2p’s predictive dialer will not only increase efficiency, but also help a business save money while also increasing earnings. It’s one of the most sophisticated and modern phone systems available.   The…

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Week #10
News Roundup

A quick roundup of the news in Telecoms | Week #10

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Orange and MasMovil in talks about joint venture  Orange and MasMovil have stated that they are in talks to launch a 50:50 joint venture (JV) in Spain. Orange’s Spanish subsidiary is valued at €8.1 billion, while MasMovil is valued at €11.5 billion, for a total enterprise value of €19.6 billion. The merged operator would include around 7.1 million fixed line customers and 20.2 million mobile users, with a combined FTTH network of approximately 16 million residences. The operators claim that the combination would result in a slew of meaningful synergies of more than €450 million within three years of the merger closing. Read more at: https://tinyurl.com/y5d9h3y7 Google acquires Mandiant to boost its cloud offering In a move aimed at bolstering the capabilities of its Google Cloud platform, Google has agreed to pay $5.4 billion for the cybersecurity firm Mandiant. To address harmful information and software vulnerabilities, Google Cloud currently offers…

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Dr. Marian Croak.
People & Interviews

Meet Dr. Marian Croak. The inventor of VoIP

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We utilize Voice over Internet Protocol, or VoIP, on a daily basis, but like many advancements, this technology began somewhere and with someone. We are very pleased to introduce you to a woman whose extraordinary talents and forward-looking invention continue to impact our ever-changing world of technology – Dr. Marian Croak, the inventor of VoIP. In honor of women’s accomplishments in technology and business, today we are focusing on this exceptional person. Who is Dr.Marian Croak? Marian Croak is hardly a household name, despite having accomplished so much and driving innovation ahead for the benefit of so many. Dr. Marian Rogers Croak is the Vice President of Engineering at Google and former Senior Vice President of Research and Development at AT&T.  Marian is a soft-spoken woman who describes herself as a non-talker, yet her actions shouted volumes in favor of Internet Protocol (IP) as the future of communications. In her…

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Week #9
News Roundup

A quick roundup of the news in Telecoms | Week #9

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Telefonica partners with Meta A new agreement between Meta and Telefonica has been inked to create a Metaverse Innovation Hub in Madrid. Local startups and developers will have access to a 5G laboratory inside the Hub, where they will be able to use a metaverse end-to-end testbed using Meta and Telefonica’s networks and equipment. The hub’s goal is to test innovative network topologies, use cases and devices in order to speed metaverse network and device readiness. Participants will have access to Telefonica’s open innovation ecosystem, as well as the Innovation and Talent Hub Resources and Meta’s engineering capabilities. Read more at: https://tinyurl.com/mf2jbjxu Turkcell partners with Ribbon and Odine Ribbon Communications has teamed up with Odine, a virtualized and containerized infrastructure and solution integrator, to provide Turkcell, a Turkish integrated telecommunications and technology services provider, with next-generation voice interconnect services. Ribbon’s SBC SWe, which delivers the features and capabilities of appliance-based…

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Ukraine
Telecom News

Telecom operators unite to support Ukraine

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Telecom firms in Europe are coming together to assist Ukrainians in staying connected, and they are using a variety of steps that differ from company to company and from country to country, depending on the markets in which they operate. Here are some of the steps that telecommunications firms are taking.   Deutsche Telekom has started providing free calls and text messages to Ukraine. This initiative affects both individual and commercial clients making calls from landlines and mobile phones, as well as roaming in Ukraine. T-Mobile Polska and T-Mobile US, the operator’s Polish and US subsidiaries, both launched comparable deals.   Verizon has waived costs for consumer and corporate users traveling to and from Ukraine. Customers with foreign coverage bolt-ons will not lose any minutes from their subscription, and voice and text roaming costs have been waived.   Virgin Media O2 has lifted costs for calls to and from Ukraine,…

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CPaaS
Telecom News

The DIDWW CPaaS solution to elevate enterprise business communications

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CPaaS (Communications platform as a service) is a great tool for enterprises looking to enhance their business communications systems, improve the efficiency of customer interactions and generate better opportunities for expanding into new international markets. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services, has added more functionalities to its API, thereby expanding its CPaaS solution. These advancements will help businesses stay ahead of the curve in dynamic markets and satisfy their growing needs for technological innovations.   The products and services offered by DIDWW enable companies of any size to implement innovative communications solutions and optimize their business operations. Over the years, this telecom service provider has developed a wide range of products and APIs for Voice and SMS communications, allowing to power feature-rich services that satisfy the exacting needs of the enterprise. The latest enhancements to the DIDWW API include seamless outbound SIP trunk…

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Week #8
News Roundup

A quick roundup of the news in Telecoms | Week #8

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WOW! partners with Reach Mobile Wide Open West (WOW!) has teamed up with the MVNO aggregator Reach Mobile to launch a wireless service. WOW! mobile, powered by Reach, will be accessible in a few markets this spring, and the business is currently working on determining the initial launch sites. It is intended that the mobile product should be expanded to all of WOW! markets shortly after the launch. WOW! will be able to bring a mobile product to market rapidly by relying on their operational efficiency, a full-featured platform, and a fantastic customer experience in a lower-cost operating model by employing Reach Next. Read more at: https://tinyurl.com/2smnm38n Audi taps Verizon for 5G vehicles Audi of America and Verizon have launched a new cooperative venture, with the goal of utilizing Verizon’s 5G Ultra Wideband connection within Audi automobiles. Their offering will encompass augmented mobile services and new driving-assistance technologies, paving the…

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Klerity
Telecom News

Colt Technology Services selects Infovista KLERITY to deliver VoIP Service Assurance across its international network

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Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe.   Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

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