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Copenhagen, Denmark-based Dixa has raised USD 36 million in Series B funding for its customer engagement solution, dubbed the “customer friendship” platform. This global customer service tech startup aims to create friendships between brands and their customers and will use this newly injected capital to accelerate the development of its product, expand innovations in data processing and enhance integration with third-party software. This Series B funding round was led by Notion Capital, with the support of existing investors Project A Ventures and SEED Capital. Jos White, General Partner at Notion Capital, stated, “Customer service is one of the largest software categories out there. And yet the market is still operating in transactional silos and not reflecting the world we live in. We think Dixa has what it takes to upend the industry with a platform that works across any channel and brings real-time intelligence to every conversation. We couldn’t…

Telecom News

A quick roundup of the news in Telecoms | Week #36

By Vilija Simkiene September 6, 2019

Apple iOS 13 Launch Confirmed: 5 iPhone Security Features Coming This Month As the tech company that really cares about its user’s privacy, Apple attempts to differentiate itself from Facebook, Google and Amazon, and is bringing a number of massive improvements to the company’s iOS operating system this month. One of the biggest improvements is that the security enhanced Apple iOS 13 will not let Facebook and WhatsApp apps run VoIP in the background when the programs aren’t actively in use. Also, the system will send alerts about any apps that track user’s location and let an app access the location only once. Read more at: https://tinyurl.com/y4w8rj92 Samsung’s Exynos 980 chip is a processor and 5G modem in one The Korean tech giant has introduced its first 5G-integrated mobile chipset Exynos 980. This AI mobile processor combines a 5G modem and mobile application processor in a single chip, thus allowing…

Telecom News

Truecaller rolls out in-app VoIP calling feature

By Vilija Simkiene July 4, 2019

Developers at the Swedish company True Software have added yet another feature to their application Truecaller, that is best known for helping users screen calls from strangers, spammers and robocallers. This feature is called Truecaller Voice and promises “high quality (HD), low latency and quick to connect audio calls” to both Android and iOS users. The Stockholm-based company said the app will also allow its users in emerging markets, such as India, to place free VoIP-powered voice calls using mobile data or Wi-Fi. According to a statement from the company, Truecaller users make 180 million outgoing calls per day using the app’s built-in dialer. Therefore, the Truecaller Voice shortcut has been strategically integrated into relevant touchpoints in the app such as call logs, the SMS Inbox, contact profiles and the aftercall screen, enabling users to seamlessly access the VoIP-based calls anywhere within the Truecaller app without switching to other…

TOP VoIP bloggers to follow

By Vilija Simkiene December 5, 2018

Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…

Top 10 Women in Telecommunications

By Vilija Simkiene November 27, 2018

As a whole, the telecommunications industry has been traditionally male-dominated. However, the trend is rapidly changing as this business sector becomes increasingly augmented with talented women having profound knowledge and skills, and influencing an industry where high-ranking female officials were a rarity until recently. Here is the list of the top ten women in the telecommunications industry, selected for their technical and business know-how, extensive experience, leadership and most significantly, their influence. Michelle Bourque Michelle Bourque is Senior Vice President, Product, Marketing and Access Strategy for BCE Nexxia, a wholly-owned subsidiary of Bell Canada. The company provides wholesale services, including voice, broadband, hosting and co-location, and IP connectivity. As the leader of a team of product and marketing professionals, Michelle has introduced innovation and fresh perspectives to the wholesale marketing and product divisions. According to Michelle, women already have a significant presence in the telecoms sector, and…

Telecom News

The EU Parliament voted FOR the European Electronic Communications Code

By Vilija Simkiene November 22, 2018

As anticipated, the European Parliament has voted in favour of the European Electronic Communications Code (EECC). The new EU telecoms rules will open the possibilities for faster access to radio spectrum waves and greater investments in high-speed connectivity. They will also ensure better protection and services for end-users of either traditional (calls, SMS) or web-based solutions (Skype, WhatsApp, etc.). Vice-President for the Digital Single Market, Andrus Ansip, and Commissioner for Digital Economy and Society, Mariya Gabriel, made a joint statement, which said, “Today’s vote by the European Parliament is a positive and necessary step towards ensuring that the telecoms sector in the EU is fit for purpose.” “The new telecoms rules that will now be put in place as a result, are an essential building block for Europe’s digital future and a source of new digital rights for European citizens. They are crucial for meeting Europeans’ growing connectivity needs and boosting…

Can Blockchain Globalize Number Portability?

By Gideon Hack May 5, 2018

No doubt, “blockchain” is the hottest buzz word being discussed across all industries, and telecommunications is no exception. The blockchain is being proposed for use in various applications in the telecommunications industry, such as securing CDRs, billing data and access logs, ensuring data authenticity or ensuring strict operational procedures. Blockchain will certainly optimize costs by eliminating third-parties such as clearing houses, automating audits and improving fraud detection. However, there is one area where the use of blockchain technology has the potential to not only benefit the operators, but will have a revolutionary impact on the way we all understand, use and protect our identities. The Phone Number as your Digital ID Our phone number is our most valuable digital identity, and will remain the only unique international method of identification well into the future. The PSTN, which is wholly based on the use of phone numbers, is the largest social…

Telecom News

Google bets on “Chat” to change the world of messaging

By Jonathan Simon April 23, 2018

To compete with Facebook’s Messenger and WhatsApp as well as Apple’s iMessages, Google is looking for bold new ideas. They have had a number of failures in this area, having tried Talk, Hangouts and Allo! But for an American company, there’s no such thing as failure – there’s just the gaining of experience. Looking forward, Google will focus on delivering their new calling and messaging system called “Chat.” Chat aims to replace SMS, and uses the RCS protocol (Rich Communication Service) to achieve its goals. With Chat, users no longer need to download an application and keep that application updated, and the open-source nature of the RCS protocol will make this platform accessible to developers. According to The Verge media publication, more than 60 companies all over the world, including developers and operators such as Orange, Samsung and Asus have already committed to supporting Chat. For its part, Google promises…

Telecom News

What is VoIP Technology? Definition by VoIP Review

By Carlota Vilalva November 15, 2017

It would seem quite strange if, by now, you haven’t heard the term VoIP or VoIP technology before, considering it has been named nothing less than the most successful technology of the last decade! If you indeed aren’t familiar with it, chances are big you’re already using it without knowing. And if you are aware of the term, but don’t know what it is or what it means, you’re in the right place. Meaning Voice over Internet Protocol, VoIP is a revolutionary technology that delivers voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. In more simple words, it is an alternative and cheaper way of making and receiving phone calls. Other terms such as Internet telephony, broadband telephony, and broadband phone service specifically refer to the supply of voice, fax SMS, voice-messaging and other communication services over the Internet, instead of via the PSTN (public switched telephone network). How does VoIP…

SS7 vs VoIP: The Past and Future of Communications

By Alex Pritsert October 30, 2017

When we talk about the future of corporate communication networks, most experts point to VoIP technology as the future. However, many companies still opt for older platforms that, although offering fewer features, can still be quite reliable. The most famous of them goes by the name of SS7. But what are the fundamental differences between VoIP and SS7? In this article, we will examine what each of these technologies does, their advantages and disadvantages, and in what situations they present themselves as the best options for the communication structure of companies around the world. SS7: An old technology, but it may still be necessary SS7 is the abbreviation for Signalling System 7: a digital network dedicated and used for initializing and controlling voice calls. Each signaling point on the SS7 network is uniquely identified by numeric point code. These are loaded in signaling messages exchanged between signaling points in order…