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The recent rebranding of Hyperoptic signals a transformative shift towards customer-centered service with expanded network.
Broadband

Hyperoptic’s Customer-Centric Shift: Offering Better Broadband Experience

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The recent rebranding of Hyperoptic signals a transformative shift towards customer-centered service. Offering an enticing alternative to rivals grappling with unsatisfactory service, opaque pricing, and unreliable connectivity, Hyperoptic aims to shine in the realm of customer experience. Their radical expansion across the UK, encompassing over 1.4 million homes, while maintaining stellar service is an undeniably ambitious move. Yet, they strive to connect even more customers, emboldened by a substantial investment by KKR.

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The recent introduction of the Online Safety Bill is set to have a radical effect on internet-based platforms.
Market Watch

Debating the Online Safety Bill: Privacy Protection or Technological Tyranny?

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The Online Safety Bill emerges as a tool for platform owners to tackle illicit content. Yet, penalties attached to non-compliance may be a hefty burden. The proposed “spy clause” infamously mandates the scanning of private user content, leading to vocal debates around privacy and the technology needed to enforce this clause. Amidst strong sentiments about potential surveillance, the UK government remains unwavering, resulting in possible market exits by platforms such as WhatsApp. With the telecom industry on the brink of substantial readjustments, the importance of staying informed is evident.

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8×8 Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI.
UCaaS

8×8 Expands Customer Support with AI-Enhanced Voice Assistance Integration

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Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.

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The U.S government recently unveiled draft guidelines outlining permissible equipment purchases from outside the country.
Infrastructure

Exploring BEAD’s Impact on Domestic and Overseas Telecom Equipment Purchase

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The US government has recently provided clarity regarding foreign equipment purchases under the Broadband Equity, Access and Deployment (BEAD) programme. The emphasis is on minimizing exceptions to ‘buy American’ rules, particularly reflected in the fibre-optic sector. Notwithstanding, one significant provision allows sourcing glass used in fibre optics from overseas. This comes as a relief for firms worried about supply sufficiency and costs. The spotlight of foreign vendors, meanwhile, is potentially electronics, with proposed exemptions including most semiconductors.

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Deutsche Telekom and MIRA are immersing themselves in an intriguing project concerning the 'shuttle service of the future' in Bonn.
Telecom News

Exploring Teleoperation: A Novel Pathway to Driverless Future

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Deutsche Telekom and MIRA dive into an ambitious project crafting the ‘shuttle service of the future’ in Bonn, using the premise of teleoperation or remote driving. Facilitated by speedy 5G data transmission, this experiment highlights the necessity of ‘network slicing’ and ‘quality on demand’ for autonomous vehicles. Yet, governmental restrictions on remote-controlled travel present a hurdle. Despite the challenges, both firms remain hopeful, envisioning a driver-free automobile future.

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The UK's telecommunications sector received a substantial blow today, with Virgin Media O2 (VMO2) announcing a significant staff reduction plan following the publication of its Q2 results.
Telecom News

Virgin Media O2’s Strategic Workforce Reduction

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Unveiling the turbulence in UK’s telecommunications landscape, Virgin Media O2 (VMO2) unfolds its significant workforce reduction strategy. This controversial move, intertwined with dwindling customer base and towering debts, sets a profound impact on the telecom titan’s ascension in the telecom market. Yet, amidst customer attrition, VMO2’s sturdy quarter reports defied setbacks leveraging raised prices, raising critical discussions within the industry.

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The Q1 brought a 3.7% increase in service revenue for Vodafone, largely attributable to the enhanced outcomes in the UK, Italy, and Germany.
Telecom News

Vodafone’s Strategic Pivot: A Closer Look at Q1 Outcomes

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Vodafone’s first quarter saw a slightly stable 3.7% growth in service revenue, boosted by outcomes in the UK, Italy, and Germany, despite the pandemic-triggered disconnections. On the contrary, Germany experienced a 1.3% dip in service revenue, which however marks an improvement from the earlier quarter’s 2.8% decline, hinting at progress. The recovery was thanks to a strategic increase in broadband prices. In Italy, the revenue plunge decelerated from 2.7% in the fourth quarter to 1.6%, thanks to mobile prepaid base stabilization and noteworthy expansion in corporate fixed-line operations.

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Vonage has introduced the Vonage Protection Suite, a comprehensive lineup of counter-fraud products and solutions aimed at safeguarding against the ever-evolving threats of online fraud and cyberattacks.
Security

Vonage Unveils Protection Suite to Safeguard Businesses

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Vonage, a leading global provider of cloud communications solutions for businesses’ digital transformation, has introduced the Vonage Protection Suite, a comprehensive lineup of counter-fraud products and solutions aimed at safeguarding against the ever-evolving threats of online fraud and cyberattacks. The suite empowers developers and businesses to create robust counter-fraud measures, offering a unique level of customer control in managing communications.

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The UK government recently introduced a new business council, consisting of fourteen chief executives from major industries.
Telecom News

Navigating Economic Change: Telecom Giants Influencing UK Policy

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The UK’s newly established business council brings together heads of fourteen industry behemoths like AstraZeneca, NatWest Group, and Vodafone, offering insights to the Prime Minister on critical economic matters. It’s interesting that Google DeepMind is the only exception to the FTSE 100 list; also significant is the vocal Vodafone inclusion, led by CEO Margherita Della Valle, along with the impending departure of BT’s CEO Philip Jansen amidst a period of shrinkage. The absence of SME representation on the council has fueled criticism, underscoring the complexity and potential bias in shaping Britain’s economic future.

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Emergency services
Telecom News

Navigating the Delayed Shift: UK’s Emergency Services Network Saga

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As the UK government’s ambitious 4G-enabled Emergency Services Network (ESN) faces icy progress, reports suggest potential delays until 2029 and rising costs from the initial $5 billion to over £11 billion. Observers slam the lack of a solid implementation plan, leading to ineffectual spending. Although originally planned to replace the Airwave network by 2019, the slow-paced development has compelled emergency services to incur unnecessary expenses. Further complications arise as Motorola, initially tasked with developing the ESN, withdraws from the project. As the quest for a reliable new supplier begins, it’s clear that these developments will continue to captivate telecoms industry watchers.

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