1283 Results

SIM

Search
Mastering WhatsApp Compliance: Key Steps for Business Success
Telecom News

WhatsApp to introduce a new feature to filter out spam calls

By

WhatsApp is scheduled to launch a new function called Silence Unknown Callers, which will allow users to filter out spam calls. The function, which can be turned on or off in the settings menu, automatically mutes phone calls from numbers not in the user’s contact list.   Despite the fact that the call will be quiet, the Caller ID will remain visible in both the calls list and the notifications center. This will enable users to determine who was attempting to contact them.   This new addition is intended to fix a problem with WhatsApp’s Communities feature. This feature allows any group member to simply access the phone numbers of other users and begin spamming them. Although banning and reporting calls from unknown numbers can aid in preventing this, Silence Unknown Callers tries to stop the initial wave of spam by excluding calls from these numbers.   The most recent…

by
Keep Reading
Mitel
Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

By

Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud.   Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments.   The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

by
Keep Reading
GSMA Open Gateway
Telecom News

GSMA launches a universal network API framework for developers

By

The GSMA, a global association of mobile network operators, has unveiled a new project dubbed the GSMA Open Gateway with the goal of offering developers universal access to operator networks. This objective will be accomplished through the creation of a framework of universal network Application Programmable Interfaces (APIs) that will unite the industry behind open APIs. The change signifies a fundamental shift in how the telecoms sector creates and provides services in a world where there is an API economy.   At the MWC Barcelona 2023, 21 mobile network carriers will already be demonstrating the potential of the initiative. These demonstrations include an immersive concert experience, a live ‘jam session’, and an immersive gaming and high definition video showcase.   The Linux Foundation, along with the GSMA, defines, develops and publishes the GSMA Open Gateway APIs in CAMARA, an open-source project allowing developers to access expanded network capabilities. By using…

by
Keep Reading
Cadence
VoIP Solutions

Streamline sales prospecting with Cadence by Ringover

By

Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right prospects, determining the most effective strategy to connect with potential clients, and maintaining multiple channels of contact. To address these challenges, Ringover, a VoIP phone provider, has introduced Cadence, a multi-channel sales prospecting solution that helps small and medium-sized enterprises (SMEs) streamline their sales procedures and improve the effectiveness of their teams. Empowering sales teams with Cadence With Cadence, sales teams can create customized communication sequences for each type of prospect, such as calls, emails, SMS and LinkedIn messages. This approach allows sales personnel to communicate with clients across numerous channels, increasing the likelihood of a successful connection. Ringover’s sales prospecting tool was built by sales teams for sales teams in order to streamline the entire process of finding new…

by
Keep Reading
communication skills

6 sure-shot ways to improve your professional communication skills

By

Do you ever find yourself in a situation where you know exactly what you want to say, but when the time comes to say it, you just can’t seem to find the right words?    Strong communication skills are important for everyone to master, being extremely valuable in both your personal and professional life. If you’re looking to improve your professional communication skills, then this article is for you! By following these tips, you can start to improve your communication proficiency today. Keep it simple The best approach to start a productive discussion is to speak clearly and concisely. Avoid using long and complicated sentences, and make an effort to express your points clearly. By doing this, you can make sure that your message is understandable and precise. Ambiguity may cause misunderstandings and hinder the clear comprehension of your message. Also, do not use technical or jargon terminology that the…

by
Keep Reading
Week #8
News Roundup

A quick roundup of the news in Telecoms | Week #8

By

Sneak peek into Mobile World Congress 2023 Mobile World Congress, Europe’s largest telecommunications trade event, kicks off next week, and the major European carrier organizations have provided an early glimpse at what they will display. While many companies are selling and presenting various topics at the event, the primary themes appear to be the metaverse and 5G, with few practical use cases and some unique concepts such as how operators are exploiting APIs on their networks. The show might also include high-resolution ideas of driverless cars and self-driving drones. Read more at: https://tinyurl.com/bdhhndbn Ericsson to cut 1,400 jobs in Sweden Ericsson, a telecoms equipment vendor, has revealed its intentions to decrease its staff in Sweden by around 1,400 individuals as part of massive cost-cutting initiatives. The decision followed an agreement reached with trade unions to conduct a voluntary redundancy program. Ericsson presently employs around 15,000 individuals in Sweden and 100,000…

by
Keep Reading
Week #6
News Roundup

A quick roundup of the news in Telecoms | Week #6

By

Broadvoice recognized as a top UCaaS provider by TrustRadius In its Winter 2023 “Best of” awards, TrustRadius named Broadvoice, a provider of hosted voice and unified communications as a service (UCaaS), as one of the top three products for Best Relationship, Best Value for Price and Best Feature Set in the UCaaS category. The awards are based on key data and unbiased user ratings from July 1 to December 31, 2022. The b-hive unified communications technology from Broadvoice offers virtual contact centers, cloud PBX, UC, collaboration tools and the next-generation b-hive Communicator for employees to use in streamlining communications and collaboration capabilities.  Read more at: https://tinyurl.com/237r7ms2 Zoho announces their Trident UC platform  Trident, a new platform for collaboration, productivity and communication experiences, has been unveiled by Zoho Corporation. Trident provides users with a single platform and lessens tool ambiguity by bringing together mail, messaging, audio/video conversations, calendar, tasks, and more…

by
Keep Reading
GoTo Customer Engagement
Telecom News

GoTo launches a new solution dubbed GoTo Customer Engagement

By

GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business.   By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response.   Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…

by
Keep Reading
Internet safety

The golden rules of Internet safety

By

We may not always realize it, but we spend a good part of our lives online. We frequently reveal our names, addresses and credit card numbers when accessing shopping and social networking sites, and trust those sites to keep us and our information secure. You lock the door when you wish to keep your home safe. The same should apply on the Internet, where we can considerably limit our exposure to a variety of hazards by implementing a modest number of Internet safety measures. You know what they say – the Internet is like your front door: a lock doesn’t do much good if you leave the key under the welcome mat. Is it safe to be in the Internet? Learning about cybersecurity and online safety might feel like swimming through a sea of technical jargon. There are several cybersecurity terminologies to be familiar with, but we’ve selected a handful of…

by
Keep Reading
Ringover
Telecom News

Ringover launches multi-channel prospecting solution Cadence

By

Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation, prospecting process optimization and team performance enhancement.   Customers like to be engaged through an increasing variety of communication channels, such as social media and email. In order to achieve this, sales agents must continually look across different channels, making it challenging to manage business processes. Cadence is Ringover’s response to solving this significant issue.   Using a simple interface, Cadence completely automates the sales prospecting process. With the help of this application, sales staff can design unique communication sequences for each type of prospect, including calls, emails, SMS messages and LinkedIn messages. This solution entails entering prospect information and determining which channel of communication will be utilized to reach the prospects, and when they will be contacted. This simple, yet efficient…

by
Keep Reading
Load More